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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS
C O N T E N T S
Preface
Admin FAQs and Troubleshooting
FAQs and Troubleshooting
Fault Descriptions
Access Point /Bridge Faults
Radio Interface Faults
AAA Server Faults
Preface
Audience
Conventions
Item
Product Documentation
Available Formats
Obtaining Documentation
Available Formats
Cisco.com
Product Documentation DVD
Ordering Documentation
viii
Documentation Feedback
Reporting Security Problems in Cisco Products
Cisco Product Security Overview
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Submitting a Service Request
Obtaining Additional Publications and Information
Page
FAQs and Troubleshooting
General FAQs and Troubleshooting
General FAQs
C H A P T E R
A.No
MIB Name
Description
General Troubleshooting
Symptom Cannot log into the system
–If the network cable is not connected, connect it
–The system cannot connect to the network
Symptom The system time or date is incorrect
Resolve the network DNS problem, then continue
Deployment Wizard Troubleshooting
1-10
Chapter 1 FAQs and Troubleshooting
Deployment Wizard Troubleshooting
Faults FAQs and Troubleshooting
Faults FAQs
Auto-ManagedConfiguration > Assign Templates
1-11
1-12
Q.What traps are sent from the WLSE?
Faults Troubleshooting
1-13
1-14
Symptom The Display Fault view is blank
Devices FAQs
Devices FAQs and Troubleshooting
1-15
1-16
Q.What is an invalid CDP seed?
Devices Troubleshooting
Discovery/Device Management Troubleshooting
Inventory Troubleshooting
AAA Server Troubleshooting
Message
Possible Cause
Recommended Action
1-18
1-19
Message
Possible Cause
Recommended Action
1-20
Symptom After creating a customized device name format, truncation of device names in displays such as device trees makes it difficult or impossible to distinguish one device from another
Configuration FAQs
Configuration FAQs and Troubleshooting
1-21
1-22
b.Select the SSHv1 for the SSH version
1-23
Q.What kinds of job logs are available?
1-24
Q.What is startup configuration template?
bridge irb
Configuration Troubleshooting
1-25
1-26
Auto-ManagedConfiguration > Assign Templates
Firmware FAQs and Troubleshooting
Firmware FAQs
aaa new-model
1-27
Firmware Troubleshooting
1-28
1-29
Symptom There is a time discrepancy in a job
1-30
Symptom An SNMP job fails
Reports FAQs and Troubleshooting
Reports FAQs
Telnet Credential Fields Required
1-31
Reports Troubleshooting
1-32
1-33
Symptom The Top N Busiest Clients report and the Client Statistics report display 0 zero values
b.Click jobvm.log
1-34
Radio Manager FAQs and Troubleshooting
Radio Manager FAQs
Configuration
Radio Monitoring
Auto Re-SiteSurvey
Miscellaneous
1-36
Configuration
1-37
When WLSE is used for initial setup
Self Healing
1-38
5,10,20,5
1-39
Add more APs to the coverage plan, or
Auto Re-SiteSurvey
Miscellaneous
1.Select Devices > Discover > Managed/Unmanaged
Radio Manager Troubleshooting
1-40
Sites FAQs and Troubleshooting
Sites FAQs
Location Manager
Assisted Site survey Wizard
AP Radio Scan
Radio Parameter Generation
1-42
Location Manager
Assisted Site Survey Wizard
1-43
1-44
Q.In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple channels in the channel list?
1-45
AP Radio Scan
1-46
Sites Troubleshooting
Radio Parameter Generation
1-47
1-48
Leave the console open
Intrusion Detection System FAQs
Detecting Rogue APs
Interference Detection
APs in Scanning-OnlyMode
Detecting Rogue APs
1-50
Q.How does WLSE detect rogue APs?
1-51
WLSE considers hardware, both client and access points, to be trusted sources, and assumes that vendors are reporting the field correctly. WLSE expects only client machines and peripherals to emit beacons with the IBSS flag set it is very unlikely that an access point would emit an IBSS beacon. In rare cases, however, a malicious station can spoof the field. If this happens, WLSE will report whatever value the field is set to
1-52
–The rogue was not running
Intrusion Detection System Troubleshooting
1-53
Interference Detection
APs in Scanning-OnlyMode
Admin FAQs
Admin FAQs and Troubleshooting
1-54
1-55
Q.How can I verify the status of the database?
1-56
Redundancy State
Description
Admin Troubleshooting
1-57
Redundancy State
Description
1-58
–Users can log in using their local passwords
1-59
Possible Cause Someone has deleted the link
a.Select Faults > Manage Fault Settings
1-60
Troubleshooting Tools for the WLSE Appliance
Generating Diagnostics for Technical Assistance
Viewing Log Files
1-61
Consolidating and Saving Log Files
Internal AAA Server WLSE Express FAQs
1-62
Fault Descriptions
C H A P T E R
Access Point /Bridge Faults
Fault Description
Related Setting
Explanation
Fault Description
Related Setting
Explanation
Recommended Action
Fault Description
Related Setting
Explanation
Recommended Action
Fault Description
Related Setting
Explanation
Recommended Action
Fault Description
Related Setting
Explanation
Recommended Action
Fault Description
Related Setting
MIC is disabled for the
Explanation
Radio Interface Faults
Fault Description
Related Setting
Fault Description
Fault Description
Related Setting
Explanation
Recommended Action
2-10
Fault Description
Related Setting
Explanation
2-11
Fault Description
Related Setting
Explanation
2-12
Fault Description
Related Setting
Explanation
Verify RM Capability
2-13
Fault Description
Related Setting
IDS Intrusion Detection System Faults
2-14
Fault Description
Related Setting
2-15
Fault Description
Related Setting
Explanation
2-16
Fault Description
Related Setting
Explanation
2-17
Fault Description
Related Setting
Explanation
2-18
Fault Description
Related Setting
Explanation
2-19
Fault Description
Related Setting
Explanation
2-20
Fault Description
Related Setting
Explanation
2-21
Fault Description
Related Setting
Explanation
cd11IfStationRole from the
2-22
Fault Description
Related Setting
2-23
Fault Description
Related Setting
Explanation
Voice Faults
WLSE Faults
Faults > Manage
Fault Settings, then
2-25
Fault Description
Related Setting
Explanation
AAA Server Faults
Server Type
2-26
Fault Description
2-27
Fault Description
Related Setting
Server Type
2-28
Fault Description
Related Setting
Server Type
2-29
Fault Description
Related Setting
Server Type
2-30
Fault Description
Related Setting
Server Type
Switch Faults
2-31
Fault Description
Related Setting
2-32
Fault Description
Related Setting
Explanation
Router Fault
WLSM Faults
2-33
Fault Description
Chapter 2 Fault Descriptions WLSM Faults
2-34
OL-8376-01
IN-1
I N D E
1-62
IN-2
IN-3
IN-4
detection, frequency of
IN-5
IN-6
IN-7
IN-8
IN-9
WLSE-WDSauthentication failed WLSM
discovery log errors fault descriptions
management of multiple subnets
Index
IN-10
OL-8376-01