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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS
FAQs and Troubleshooting
C O N T E N T S
Preface
Admin FAQs and Troubleshooting
AAA Server Faults
Fault Descriptions
Access Point /Bridge Faults
Radio Interface Faults
Item
Preface
Audience
Conventions
Available Formats
Product Documentation
Available Formats
Obtaining Documentation
viii
Cisco.com
Product Documentation DVD
Ordering Documentation
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Documentation Feedback
Cisco Technical Support & Documentation Website
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Submitting a Service Request
Definitions of Service Request Severity
Page
C H A P T E R
FAQs and Troubleshooting
General FAQs and Troubleshooting
General FAQs
A.No
Description
MIB Name
General Troubleshooting
Symptom Cannot log into the system
–If the network cable is not connected, connect it
–The system cannot connect to the network
Symptom The system time or date is incorrect
Resolve the network DNS problem, then continue
Deployment Wizard Troubleshooting
Deployment Wizard Troubleshooting
1-10
Chapter 1 FAQs and Troubleshooting
1-11
Faults FAQs and Troubleshooting
Faults FAQs
Auto-ManagedConfiguration > Assign Templates
Q.What traps are sent from the WLSE?
1-12
1-13
Faults Troubleshooting
Symptom The Display Fault view is blank
1-14
1-15
Devices FAQs and Troubleshooting
Devices FAQs
Q.What is an invalid CDP seed?
1-16
AAA Server Troubleshooting
Devices Troubleshooting
Discovery/Device Management Troubleshooting
Inventory Troubleshooting
1-18
Message
Possible Cause
Recommended Action
Recommended Action
1-19
Message
Possible Cause
Symptom After creating a customized device name format, truncation of device names in displays such as device trees makes it difficult or impossible to distinguish one device from another
1-20
1-21
Configuration FAQs and Troubleshooting
Configuration FAQs
b.Select the SSHv1 for the SSH version
1-22
Q.What kinds of job logs are available?
1-23
Q.What is startup configuration template?
1-24
1-25
Configuration Troubleshooting
bridge irb
Auto-ManagedConfiguration > Assign Templates
1-26
1-27
Firmware FAQs and Troubleshooting
Firmware FAQs
aaa new-model
1-28
Firmware Troubleshooting
Symptom There is a time discrepancy in a job
1-29
Symptom An SNMP job fails
1-30
1-31
Reports FAQs and Troubleshooting
Reports FAQs
Telnet Credential Fields Required
1-32
Reports Troubleshooting
Symptom The Top N Busiest Clients report and the Client Statistics report display 0 zero values
1-33
1-34
b.Click jobvm.log
Radio Monitoring
Radio Manager FAQs and Troubleshooting
Radio Manager FAQs
Configuration
Configuration
Auto Re-SiteSurvey
Miscellaneous
1-36
Self Healing
When WLSE is used for initial setup
1-37
5,10,20,5
1-38
Miscellaneous
1-39
Add more APs to the coverage plan, or
Auto Re-SiteSurvey
1-40
Radio Manager Troubleshooting
1.Select Devices > Discover > Managed/Unmanaged
Assisted Site survey Wizard
Sites FAQs and Troubleshooting
Sites FAQs
Location Manager
Location Manager
AP Radio Scan
Radio Parameter Generation
1-42
1-43
Assisted Site Survey Wizard
1-44
AP Radio Scan
1-45
Q.In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple channels in the channel list?
Radio Parameter Generation
Sites Troubleshooting
1-46
1-47
Leave the console open
1-48
APs in Scanning-OnlyMode
Intrusion Detection System FAQs
Detecting Rogue APs
Interference Detection
Q.How does WLSE detect rogue APs?
1-50
Detecting Rogue APs
WLSE considers hardware, both client and access points, to be trusted sources, and assumes that vendors are reporting the field correctly. WLSE expects only client machines and peripherals to emit beacons with the IBSS flag set it is very unlikely that an access point would emit an IBSS beacon. In rare cases, however, a malicious station can spoof the field. If this happens, WLSE will report whatever value the field is set to
1-51
–The rogue was not running
1-52
APs in Scanning-OnlyMode
Intrusion Detection System Troubleshooting
1-53
Interference Detection
1-54
Admin FAQs and Troubleshooting
Admin FAQs
Q.How can I verify the status of the database?
1-55
Description
Redundancy State
1-56
Description
Admin Troubleshooting
1-57
Redundancy State
–Users can log in using their local passwords
1-58
Possible Cause Someone has deleted the link
1-59
1-60
a.Select Faults > Manage Fault Settings
1-61
Troubleshooting Tools for the WLSE Appliance
Generating Diagnostics for Technical Assistance
Viewing Log Files
1-62
Internal AAA Server WLSE Express FAQs
Consolidating and Saving Log Files
C H A P T E R
Fault Descriptions
Explanation
Access Point /Bridge Faults
Fault Description
Related Setting
Recommended Action
Fault Description
Related Setting
Explanation
Recommended Action
Fault Description
Related Setting
Explanation
Recommended Action
Fault Description
Related Setting
Explanation
Recommended Action
Fault Description
Related Setting
Explanation
Explanation
Fault Description
Related Setting
MIC is disabled for the
Fault Description
Radio Interface Faults
Fault Description
Related Setting
Recommended Action
Fault Description
Related Setting
Explanation
Explanation
2-10
Fault Description
Related Setting
Explanation
2-11
Fault Description
Related Setting
Explanation
2-12
Fault Description
Related Setting
Related Setting
Verify RM Capability
2-13
Fault Description
Related Setting
IDS Intrusion Detection System Faults
2-14
Fault Description
Explanation
2-15
Fault Description
Related Setting
Explanation
2-16
Fault Description
Related Setting
Explanation
2-17
Fault Description
Related Setting
Explanation
2-18
Fault Description
Related Setting
Explanation
2-19
Fault Description
Related Setting
Explanation
2-20
Fault Description
Related Setting
Explanation
2-21
Fault Description
Related Setting
Related Setting
cd11IfStationRole from the
2-22
Fault Description
Explanation
2-23
Fault Description
Related Setting
Fault Settings, then
Voice Faults
WLSE Faults
Faults > Manage
Explanation
2-25
Fault Description
Related Setting
Fault Description
AAA Server Faults
Server Type
2-26
Server Type
2-27
Fault Description
Related Setting
Server Type
2-28
Fault Description
Related Setting
Server Type
2-29
Fault Description
Related Setting
Server Type
2-30
Fault Description
Related Setting
Related Setting
Switch Faults
2-31
Fault Description
Explanation
2-32
Fault Description
Related Setting
Fault Description
Router Fault
WLSM Faults
2-33
OL-8376-01
2-34
Chapter 2 Fault Descriptions WLSM Faults
I N D E
IN-1
IN-2
1-62
IN-3
IN-4
IN-5
detection, frequency of
IN-6
IN-7
IN-8
management of multiple subnets
IN-9
WLSE-WDSauthentication failed WLSM
discovery log errors fault descriptions
OL-8376-01
IN-10
Index