Troubleshooting Tips Windows 107 | Sprint Nextel 597E manual

This message may indicate that your system does not support 128-bit encryption for high-security access to data provisioning. You will not be able to complete the activation of data services until you upgrade your system’s security. (See “High Encryption Requirements [Windows]” on page 10.)

Sprint Connection Manager Stops Working After Upgrading Windows

Note:

After the following steps, any changes you made to Sprint Connection Manager settings will be lost; you will have to reapply the changes.

If you’ve upgraded Windows, and Sprint Connection Manager stopped working:

1.Uninstall Sprint Connection Manager (page 71).

2.Reinstall Sprint Connection Manager (page 17).

Section 3F: Troubleshooting Tips (Windows)

107

Image 115

Sprint Nextel 597E manual Troubleshooting Tips Windows 107

Contents

Sprint Mobile Broadband Card by Sierra Wireless AirCard 597E Table of Contents 2E. Setting Up Service Mac 2D. Setting Up Service Windows3B. Menu Options Windows 109 3E. Frequently Asked Questions Windows3F. Troubleshooting Tips Windows 3D. Tools Windows 133 4C. Frequently Asked Questions Mac4D. Troubleshooting Tips Mac 4B. Menu Options Mac Glossary and Index 7A. Glossary 7B. Index 6B. Warranty and Terms and Conditions Welcome to Sprint Tip Introduction Basics of Your Card Page Introducing the Sprint Mobile Broadband Card Introducing the Sprint Mobile Broadband Card Cdma Networks Your Sprint Mobile Broadband Card One Touch Activation TRU-Install Care and Maintenance Package Contents About This Guide Getting Started With Your Card System Requirements Windows Installation OverviewGetting Started With Your Card If you are running Windows 2000 with Internet Explorer High Encryption Requirements Windows Included Software System Requirements Mac Attaching an External Antenna Getting Help Getting Help Troubleshooting Contacting Sprint Customer ServiceVisiting the Sprint Web Site Installing the Card Page Installing the Software on a Windows Computer Installing the Software on a Windows Computer To install the software and drivers on your computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer Installing the Software and Drivers on a Mac Installing the Software on a Mac ComputerInstalling the Software on a Mac Computer Installing the Software and Drivers on a Mac Click Continue Installing the Software on a Mac Computer Installing the Software on a Mac Computer Click Restart Inserting and Removing the Card Inserting and Removing the Card Inserting the Card To remove the card from your Windows computer Removing the Card Windows Inserting and Removing the Card To remove the card from your Mac Removing the Card Mac Setting Up Service Windows Setting Up Service Windows Preactivated Card Activating and Using Sprint ServiceTo unlock your card Non-preactivated Card Activation Wizard Non-preactivated Card One Touch Activation Once the Activation Wizard is running If the Activation Wizard has not started automatically Data Provisioning Iota Activating and Using Sprint Service Activating Your Card Setting Up Service Mac Activating Your Card Window Activation AssistantText/window Description/next action Displayed Device Not Activated To activate your card and account Page Using the Card on a Windows Computer Page Your Card The Basics Windows Starting Sprint Connection Manager Sprint Connection ManagerTo start Sprint Connection Manager Sprint Connection Manager Window Starting Sprint Connection Manager Automatically Mobile Broadband Window Information GPS Receiver WindowShow Start/end Hide Details Location Hepe Common items No device Connection States Mobile Broadband WindowInitializing Connected Searching for serviceConnecting Disconnected Connected to Ndis Device powered offDevice locked Acquired GPS Status GPS Receiver WindowValidating Searching System Tray Connection States Determining the Type of Coverage Sprint Location Services Your Card The Basics Windows Select Menu Power Off Modem Your Card The Basics Windows Powering the Card On and Off Controlling the Sprint Connection Manager Window Select Menu Power On ModemExpanding Sprint Connection Manager Mobile Broadband Window GPS Receiver Window Exiting Sprint Connection Manager To restore Sprint Connection Manager when it is minimizedMinimizing Sprint Connection Manager Restoring Sprint Connection Manager To launch a connection Launching a Sprint Power Vision or Sprint Vision Connection Roam Guard To specify which application to automatically launch To turn on the Roam Guard featureTo permanently turn off the Roam Guard feature Auto-launch upon Network Connection Viewing the Amount of Data Transferred Online Help Ending a ConnectionTo end a connection Security Displaying Your Phone NumberInitial Lock Code To lock the card immediately When the Card Is LockedLocking the Card Locking upon Sprint Connection Manager Startup To unlock the card Unlocking the Card Changing the Lock Code Accessing LinksTo change the lock code Uninstalling the Sprint Connection Manager Software Sprint Connection Manager Menu System Tray Menu Menu Options Windows Sprint Connection Manager Menu Menu Item Description Alert Log DiagnosticsUpdates Settings System Tray Menu Changing Sprint Connection Manager Settings Windows Settings Window General Settings Top Menu Item Description Play soundEffects Always on Sprint Mobile Broadband Settings To select Enable Network Adapter NDIS, ensure that GO When readyTo select GO automatically when ready, ensure that Enable Enable Roam Guard EnabledSprint Roam Only Sprint Location Services Settings Display GPS Menu Item Description EnableLocation Services Services on MapQuest Location Search ServicesPrivacy Consent for Tools Windows To export the entries to a text file Viewing the Connection HistoryTo view the Connection History To sort the entries To delete one or more entries Viewing AlertsTo copy one or more entries To delete all entries To access the Device Info & Diagnostics window Running DiagnosticsSelect Device Info & Diagnostics Tools Windows Tools Windows To display system information To update the softwareUpdating the Software Displaying System Information To display this window About Sprint Mobile Broadband Frequently Asked Questions Windows Questions about My Account Questions about GPS and Sprint Location ServicesQuestions about Sprint Connection Manager Where do I find the enhanced Local Search feature? What is GPS?What is enhanced Local Search? How do I get the enhanced Local Search feature? How do I enable/disable GPS? Where can I use GPS?What is GPS User Plane? What is GPS Control Plane? Location-Based Services limitations Can I use Sprint Location Services if I have enabled NDIS?Do I need a GPS subscription to use GPS? What is the difference between GPS Basic and GPS Premium? What GPS mode options are supported?What is GPS Basic? What is GPS Premium? What is NMEA? What is a GPS application?When do I need to use NMEA? To start Nmea output How do I configure my Nmea port?Other Questions How do I start and stop NMEA? Frequently Asked Questions Windows 101 Troubleshooting Tips Windows Troubleshooting Tips Windows 103 Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service Cannot Connect to the Network Troubleshooting Tips Windows 105 Unable to Prepare Data Services Could Not Prepare Data Services Troubleshooting Tips Windows 107 108 Using the Card on a Mac Your Card The Basics Mac To start Watcher Lite Watcher LiteStarting Watcher Lite Watcher Lite Window No device detected Connection States Updating User Profile Not activatedYour Card The Basics Mac 113 Device is Locked Your Card The Basics Mac 115 Powering the Card Off To exit Watcher Lite Exiting Watcher LiteCloses the Watcher Lite window Your Card The Basics Mac 117 To end your network connection 118 Displaying Your Phone Number and ESN Your Card The Basics Mac 119 To lock the card To remove the Watcher Lite software from your computer Uninstalling the Watcher Lite Software Your Card The Basics Mac 121 122 Click Restart Your Card The Basics Mac 123 Watcher Lite Menu Options Menu Options Mac Watcher Lite Menu Options Frequently Asked Questions Mac How fast is the connection with Watcher Lite? What is Watcher Lite?Frequently Asked Questions Mac 127 Questions about Watcher Lite 128 Troubleshooting Tips Mac 129 Troubleshooting Tips Mac Connect Button Is Unavailable Troubleshooting Tips Mac 131 132 Technical Specifications Regulatory Information 134 Technical Specifications 135 Technical Specifications State of LED Indicates LED OperationRemove the card Technical Specifications 137 Radio Frequency and Electrical Specifications Software Specifications Mechanical Specifications Environmental Specifications Regulatory Information 141 Regulatory Information Regulatory Notices Regulatory Information 143 Information pertaining to OEM customers Regulatory Information 145 PatentsTrademarks Copyright Limitation of Liability Additional Information and Updates Safety Information Terms & Conditions 148 Important Notice Safety and Hazards Safety and NoticesSafety and Notices 149 Important Notice Safety and Hazards Warranty and Terms and Conditions 151 Warranty and Terms and Conditions Basic Definitions WarrantySubscriber Agreement Our Policies Services Covered By These Ts&Cs & Additional TermsWhen You Accept The Agreement Warranty and Terms and Conditions 153 Our Right To Suspend Or Terminate Services When You Don’t Have To Pay An Early Termination FeeOur Right To Change The Agreement & Your Related Rights Account Spending Limits ASL Your Right To Terminate ServicesWarranty and Terms and Conditions 155 Credit Checks & Credit Information Deposits & Returning Deposits Restrictions On Using ServicesYour Device, Number & E-mail Address Caller ID Roaming Coverage Where Your Device Will WorkWarranty and Terms and Conditions 157 Porting/Transferring Phone Numbers Specific Terms & Restrictions On Using Data Services About Data Services & ContentActivation & Miscellaneous Charges Warranty and Terms and Conditions 159 Account & Service Charges Pro-rating Unused MinutesHow We Calculate Your Charges For Billing Purposes Your Payments Late Fees Your Bill Disputing Charges You Must Still Pay Undisputed Charges Warranty and Terms and Conditions 161Taxes & Government Fees Surcharges Location Based Services Protecting Our Network & ServicesYour Privacy If Your Device Is Lost or Stolen You Agree We Are Not Responsible For Certain ProblemsWarranty and Terms and Conditions 163 Or Other Emergency Calls You Agree Our Liability Is Limited No Consequential Damages Warranty and Terms and Conditions 165 Dispute Resolution Exceptions To Our Agreement To Arbitrate Disputes Providing Notice To Each Other Under The Agreement No Class ActionsNo Trial By Jury Indemnification 168 Glossary and Index 170 Glossary 171 Glossary 172 Horizontal Estimated Position Error-Relates to GPS accuracy Glossary 173 Kbps 174 Sprint Connection Manager Glossary 175 TRU-Install 176 Index Index 177 Mac, 117 Windows 178 Index 179 GPS Basic Windows only 180 Index 181 Network See Sprint network 182 Index 183 184 Sprint Location Services Index 185 186 Index 187 188