Section 3F: Troubleshooting Tips (Windows) 103
Problems, Causes, and Solutions
When properly installed, the SprintMobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
䢇Network coverage is not available (because of your “Network Mode” settings
[page 80], or because you are outside the network, or because of an account or
network problem).
䢇The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PCCard slot, or with the ExpressCard to PCCard
adapter.
䢇System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
䢇Ensure your card is inserted, not locked (page68), and not powered off
(page 52).
䢇If the data performance of your card is not optimal, ensure Auto Start GPS on
connect (page 84) is not enabled.
䢇Check the status of the LEDs; to interpret their status, see “LED Operation” on
page 136. If the LEDs are not lit, ensure that Device LED Enabled (page82) is
selected.
䢇To determine the connection status, use the icons in the system tray (page54),
and icons in the Mobile Broadband window (page46) and GPS Receiver window
(page 48), and messages in the Mobile Broadband window (page50) and GPS
Receiver window (page 53).
䢇The alert log might indicate the nature of the problem (page88).
䢇Run diagnostic tools supplied with SprintConnection Manager (page 89).
䢇Check the Frequently Asked Questions (Windows) (page93).
䢇Use the resources listed in “Getting Help” (page13).
䢇If Sprint Connection Manager stopped working after you’ve upgraded to a
different version of Windows, see “SprintConnection Manager Stops Working
After UpgradingWindows” on page 107.
If, after reading this section, you are unable to resolve a problem, please visit
www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on
page 13.)