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Troubleshooting
Specifications
Install
FAQ
Connecting
Warranty
Diagnostics
Accessing Links
2D. Setting Up Service Windows
Settings Window
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Contents
Sprint Mobile Broadband Card by Sierra Wireless AirCard 597E
Table of Contents
3B. Menu Options Windows
2D. Setting Up Service Windows
2E. Setting Up Service Mac
3E. Frequently Asked Questions Windows
3F. Troubleshooting Tips Windows
3D. Tools Windows
109
4C. Frequently Asked Questions Mac
4D. Troubleshooting Tips Mac
4B. Menu Options Mac
133
6B. Warranty and Terms and Conditions
Glossary and Index 7A. Glossary 7B. Index
Welcome to Sprint
Introduction
Tip
Basics of Your Card
Page
Introducing the Sprint Mobile Broadband Card
Introducing the Sprint Mobile Broadband Card
Your Sprint Mobile Broadband Card
Cdma Networks
TRU-Install
One Touch Activation
Package Contents
Care and Maintenance
About This Guide
Getting Started With Your Card
Getting Started With Your Card
Installation Overview
System Requirements Windows
High Encryption Requirements Windows
If you are running Windows 2000 with Internet Explorer
System Requirements Mac
Included Software
Attaching an External Antenna
Getting Help
Getting Help
Visiting the Sprint Web Site
Contacting Sprint Customer Service
Troubleshooting
Installing the Card
Page
Installing the Software on a Windows Computer
Installing the Software on a Windows Computer
Installing the Software on a Windows Computer
To install the software and drivers on your computer
Installing the Software on a Windows Computer
Installing the Software on a Windows Computer
Installing the Software on a Mac Computer
Installing the Software on a Mac Computer
Installing the Software and Drivers on a Mac
Installing the Software and Drivers on a Mac
Click Continue Installing the Software on a Mac Computer
Installing the Software on a Mac Computer
Click Restart
Inserting and Removing the Card
Inserting the Card
Inserting and Removing the Card
Removing the Card Windows
To remove the card from your Windows computer
Inserting and Removing the Card
Removing the Card Mac
To remove the card from your Mac
Setting Up Service Windows
Setting Up Service Windows
To unlock your card
Activating and Using Sprint Service
Preactivated Card
Non-preactivated Card One Touch Activation
Non-preactivated Card Activation Wizard
If the Activation Wizard has not started automatically
Once the Activation Wizard is running
Data Provisioning Iota
Setting Up Service Mac
Activating and Using Sprint Service Activating Your Card
Activating Your Card
Activation Assistant
Text/window Description/next action Displayed Device Not
Activated
Window
To activate your card and account
Page
Using the Card on a Windows Computer
Page
Your Card The Basics Windows
To start Sprint Connection Manager
Sprint Connection Manager
Starting Sprint Connection Manager
Starting Sprint Connection Manager Automatically
Sprint Connection Manager Window
Mobile Broadband Window
GPS Receiver Window
Show Start/end Hide Details
Location
Information
Hepe
Common items
Initializing
Connection States Mobile Broadband Window
No device
Searching for service
Connecting
Disconnected
Connected
Device locked
Device powered off
Connected to Ndis
GPS Status GPS Receiver Window
Validating
Searching
Acquired
System Tray Connection States
Sprint Location Services
Determining the Type of Coverage
Your Card The Basics Windows
Powering the Card On and Off
Select Menu Power Off Modem Your Card The Basics Windows
Expanding Sprint Connection Manager
Select Menu Power On Modem
Controlling the Sprint Connection Manager Window
Mobile Broadband Window
GPS Receiver Window
To restore Sprint Connection Manager when it is minimized
Minimizing Sprint Connection Manager
Restoring Sprint Connection Manager
Exiting Sprint Connection Manager
Launching a Sprint Power Vision or Sprint Vision Connection
To launch a connection
Roam Guard
To turn on the Roam Guard feature
To permanently turn off the Roam Guard feature
Auto-launch upon Network Connection
To specify which application to automatically launch
Viewing the Amount of Data Transferred
To end a connection
Ending a Connection
Online Help
Initial Lock Code
Displaying Your Phone Number
Security
When the Card Is Locked
Locking the Card
Locking upon Sprint Connection Manager Startup
To lock the card immediately
Unlocking the Card
To unlock the card
To change the lock code
Accessing Links
Changing the Lock Code
Uninstalling the Sprint Connection Manager Software
Menu Options Windows
Sprint Connection Manager Menu System Tray Menu
Sprint Connection Manager Menu
Diagnostics
Updates
Settings
Menu Item Description Alert Log
System Tray Menu
Changing Sprint Connection Manager Settings Windows
Settings Window
General Settings
Menu Item Description Play sound
Effects
Always on
Top
Sprint Mobile Broadband Settings
When ready
To select GO automatically when ready, ensure that Enable
Enable
To select Enable Network Adapter NDIS, ensure that GO
Enabled
Sprint
Roam Only
Roam Guard
Sprint Location Services Settings
Menu Item Description Enable
Location Services
Services on
Display GPS
Location Search Services
Privacy
Consent for
MapQuest
Tools Windows
Viewing the Connection History
To view the Connection History
To sort the entries
To export the entries to a text file
Viewing Alerts
To copy one or more entries
To delete all entries
To delete one or more entries
Select Device Info & Diagnostics Tools Windows
Running Diagnostics
To access the Device Info & Diagnostics window
Tools Windows
To update the software
Updating the Software
Displaying System Information
To display system information
About Sprint Mobile Broadband
To display this window
Frequently Asked Questions Windows
Questions about Sprint Connection Manager
Questions about GPS and Sprint Location Services
Questions about My Account
What is GPS?
What is enhanced Local Search?
How do I get the enhanced Local Search feature?
Where do I find the enhanced Local Search feature?
Where can I use GPS?
What is GPS User Plane?
What is GPS Control Plane?
How do I enable/disable GPS?
Do I need a GPS subscription to use GPS?
Can I use Sprint Location Services if I have enabled NDIS?
Location-Based Services limitations
What GPS mode options are supported?
What is GPS Basic?
What is GPS Premium?
What is the difference between GPS Basic and GPS Premium?
When do I need to use NMEA?
What is a GPS application?
What is NMEA?
How do I configure my Nmea port?
Other Questions
How do I start and stop NMEA?
To start Nmea output
Frequently Asked Questions Windows 101
Troubleshooting Tips Windows
Problems, Causes, and Solutions
Troubleshooting Tips Windows 103
Searching for Service
GO Button Is Unavailable
Troubleshooting Tips Windows 105
Cannot Connect to the Network
Could Not Prepare Data Services
Unable to Prepare Data Services
Troubleshooting Tips Windows 107
108
Using the Card on a Mac
Your Card The Basics Mac
Watcher Lite
Starting Watcher Lite
Watcher Lite Window
To start Watcher Lite
Connection States
No device detected
Your Card The Basics Mac 113
Not activated
Updating User Profile
Device is Locked
Powering the Card Off
Your Card The Basics Mac 115
Closes the Watcher Lite window
Exiting Watcher Lite
To exit Watcher Lite
To end your network connection
Your Card The Basics Mac 117
Displaying Your Phone Number and ESN
118
To lock the card
Your Card The Basics Mac 119
Uninstalling the Watcher Lite Software
To remove the Watcher Lite software from your computer
Your Card The Basics Mac 121
122
Click Restart Your Card The Basics Mac 123
Menu Options Mac
Watcher Lite Menu Options
Watcher Lite Menu Options
Frequently Asked Questions Mac
What is Watcher Lite?
Frequently Asked Questions Mac 127
Questions about Watcher Lite
How fast is the connection with Watcher Lite?
128
Troubleshooting Tips Mac
Troubleshooting Tips Mac 129
Connect Button Is Unavailable
Troubleshooting Tips Mac 131
132
Technical Specifications Regulatory Information
134
Technical Specifications
Technical Specifications 135
Remove the card
LED Operation
State of LED Indicates
Technical Specifications 137
Radio Frequency and Electrical Specifications
Software Specifications
Environmental Specifications
Mechanical Specifications
Regulatory Information
Regulatory Information 141
Regulatory Notices
Regulatory Information 143
Information pertaining to OEM customers
Patents
Trademarks
Copyright
Regulatory Information 145
Additional Information and Updates
Limitation of Liability
Safety Information Terms & Conditions
148
Safety and Notices 149
Safety and Notices
Important Notice Safety and Hazards
Safety and Hazards
Important Notice
Warranty and Terms and Conditions
Warranty and Terms and Conditions 151
Subscriber Agreement
Warranty
Basic Definitions
Services Covered By These Ts&Cs & Additional Terms
When You Accept The Agreement
Warranty and Terms and Conditions 153
Our Policies
Our Right To Change The Agreement & Your Related Rights
When You Don’t Have To Pay An Early Termination Fee
Our Right To Suspend Or Terminate Services
Your Right To Terminate Services
Warranty and Terms and Conditions 155
Credit Checks & Credit Information
Account Spending Limits ASL
Your Device, Number & E-mail Address Caller ID
Restrictions On Using Services
Deposits & Returning Deposits
Coverage Where Your Device Will Work
Warranty and Terms and Conditions 157
Porting/Transferring Phone Numbers
Roaming
Activation & Miscellaneous Charges
About Data Services & Content
Specific Terms & Restrictions On Using Data Services
How We Calculate Your Charges For Billing Purposes
Account & Service Charges Pro-rating Unused Minutes
Warranty and Terms and Conditions 159
Your Bill
Your Payments Late Fees
Warranty and Terms and Conditions 161
Taxes & Government Fees
Surcharges
Disputing Charges You Must Still Pay Undisputed Charges
Your Privacy
Protecting Our Network & Services
Location Based Services
You Agree We Are Not Responsible For Certain Problems
Warranty and Terms and Conditions 163
Or Other Emergency Calls
If Your Device Is Lost or Stolen
You Agree Our Liability Is Limited No Consequential Damages
Dispute Resolution
Warranty and Terms and Conditions 165
Exceptions To Our Agreement To Arbitrate Disputes
No Class Actions
No Trial By Jury
Indemnification
Providing Notice To Each Other Under The Agreement
168
Glossary and Index
170
Glossary
Glossary 171
Horizontal Estimated Position Error-Relates to GPS accuracy
172
Kbps
Glossary 173
Sprint Connection Manager
174
TRU-Install
Glossary 175
Index
176
Index 177
178
Mac, 117 Windows
Index 179
180
GPS Basic Windows only
Index 181
182
Network See Sprint network
Index 183
Sprint Location Services
184
Index 185
186
Index 187
188
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