Sprint Nextel 597E manual GO Button Is Unavailable, Searching for Service

GO Button Is Unavailable

Ensure the card is properly inserted, not locked (page 68), and not powered off (page 52).

If the Mobile Broadband window displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below.

If Roam Mode is set to Sprint, ensure you are in the network coverage area (not roaming), or change the setting (page 82). (You may be subject to roaming rates.)

Searching for Service

If the Mobile Broadband window displays “Searching for service” for a long period of time (for example, several minutes), try one of the following:

⬤Try reorienting your computer.

⬤If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer.

⬤If Roam Mode is set to Sprint, ensure you are within the network coverage area, or change the Roam Mode setting. (You may be subject to roaming rates.)

⬤If Roam Mode is set to Roam Only, ensure you are roaming, or change the Roam Mode setting.

⬤If Network Mode is set to 1X Only, and only 1xEV-DO coverage is available, either move to an area that has 1X coverage, or change the setting to Automatic or 1xEV-DO Only. Note: With the setting 1xEV-DO Only, Sprint Location Services may not be supported.

⬤If Network Mode is set to 1xEV-DO Only, and only 1X coverage is available, either move to an area that has 1xEV-DO coverage, or change the setting to Automatic or 1XOnly.

⬤Check with Sprint — a network or account problem may be preventing the card from obtaining service.

104 Section 3F: Troubleshooting Tips (Windows)