Troubleshooting Tips Windows | Sprint Nextel 597E manual

Section 3F

Troubleshooting Tips (Windows)

In This Section

♦Problems, Causes, and Solutions

♦GO Button Is Unavailable

♦Searching for Service

♦Cannot Connect to the Network

♦Sprint Location Services Aren’t Working or Don’t Seem to Be Available

♦Could Not Prepare Data Services

♦Unable to Prepare Data Services

♦Sprint Connection Manager Stops Working After Upgrading Windows

This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband card and the Sprint Connection Manager software on a Windows computer.

102	Section 3F: Troubleshooting Tips (Windows)

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Sprint Nextel 597E manual Troubleshooting Tips Windows

Contents

Sprint Mobile Broadband Card by Sierra Wireless AirCard 597E Table of Contents 3B. Menu Options Windows 2D. Setting Up Service Windows2E. Setting Up Service Mac 3D. Tools Windows 3E. Frequently Asked Questions Windows3F. Troubleshooting Tips Windows 109 4B. Menu Options Mac 4C. Frequently Asked Questions Mac4D. Troubleshooting Tips Mac 133 6B. Warranty and Terms and Conditions Glossary and Index 7A. Glossary 7B. Index Welcome to Sprint Introduction Tip Basics of Your Card Page Introducing the Sprint Mobile Broadband Card Introducing the Sprint Mobile Broadband Card Your Sprint Mobile Broadband Card Cdma Networks TRU-Install One Touch Activation Package Contents Care and Maintenance About This Guide Getting Started With Your Card Getting Started With Your Card Installation OverviewSystem Requirements Windows High Encryption Requirements Windows If you are running Windows 2000 with Internet Explorer System Requirements Mac Included Software Attaching an External Antenna Getting Help Getting Help Visiting the Sprint Web Site Contacting Sprint Customer ServiceTroubleshooting Installing the Card Page Installing the Software on a Windows Computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer To install the software and drivers on your computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer Installing the Software on a Mac Computer Installing the Software on a Mac ComputerInstalling the Software and Drivers on a Mac Installing the Software and Drivers on a Mac Click Continue Installing the Software on a Mac Computer Installing the Software on a Mac Computer Click Restart Inserting and Removing the Card Inserting the Card Inserting and Removing the Card Removing the Card Windows To remove the card from your Windows computer Inserting and Removing the Card Removing the Card Mac To remove the card from your Mac Setting Up Service Windows Setting Up Service Windows To unlock your card Activating and Using Sprint ServicePreactivated Card Non-preactivated Card One Touch Activation Non-preactivated Card Activation Wizard If the Activation Wizard has not started automatically Once the Activation Wizard is running Data Provisioning Iota Setting Up Service Mac Activating and Using Sprint Service Activating Your Card Activating Your Card Activated Activation AssistantText/window Description/next action Displayed Device Not Window To activate your card and account Page Using the Card on a Windows Computer Page Your Card The Basics Windows To start Sprint Connection Manager Sprint Connection ManagerStarting Sprint Connection Manager Starting Sprint Connection Manager Automatically Sprint Connection Manager Window Mobile Broadband Window Location GPS Receiver WindowShow Start/end Hide Details Information Hepe Common items Initializing Connection States Mobile Broadband WindowNo device Disconnected Searching for serviceConnecting Connected Device locked Device powered offConnected to Ndis Searching GPS Status GPS Receiver WindowValidating Acquired System Tray Connection States Sprint Location Services Determining the Type of Coverage Your Card The Basics Windows Powering the Card On and Off Select Menu Power Off Modem Your Card The Basics Windows Expanding Sprint Connection Manager Select Menu Power On ModemControlling the Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Restoring Sprint Connection Manager To restore Sprint Connection Manager when it is minimizedMinimizing Sprint Connection Manager Exiting Sprint Connection Manager Launching a Sprint Power Vision or Sprint Vision Connection To launch a connection Roam Guard Auto-launch upon Network Connection To turn on the Roam Guard featureTo permanently turn off the Roam Guard feature To specify which application to automatically launch Viewing the Amount of Data Transferred To end a connection Ending a ConnectionOnline Help Initial Lock Code Displaying Your Phone NumberSecurity Locking upon Sprint Connection Manager Startup When the Card Is LockedLocking the Card To lock the card immediately Unlocking the Card To unlock the card To change the lock code Accessing LinksChanging the Lock Code Uninstalling the Sprint Connection Manager Software Menu Options Windows Sprint Connection Manager Menu System Tray Menu Sprint Connection Manager Menu Settings DiagnosticsUpdates Menu Item Description Alert Log System Tray Menu Changing Sprint Connection Manager Settings Windows Settings Window General Settings Always on Menu Item Description Play soundEffects Top Sprint Mobile Broadband Settings Enable When readyTo select GO automatically when ready, ensure that Enable To select Enable Network Adapter NDIS, ensure that GO Roam Only EnabledSprint Roam Guard Sprint Location Services Settings Services on Menu Item Description EnableLocation Services Display GPS Consent for Location Search ServicesPrivacy MapQuest Tools Windows To sort the entries Viewing the Connection HistoryTo view the Connection History To export the entries to a text file To delete all entries Viewing AlertsTo copy one or more entries To delete one or more entries Select Device Info & Diagnostics Tools Windows Running DiagnosticsTo access the Device Info & Diagnostics window Tools Windows Displaying System Information To update the softwareUpdating the Software To display system information About Sprint Mobile Broadband To display this window Frequently Asked Questions Windows Questions about Sprint Connection Manager Questions about GPS and Sprint Location ServicesQuestions about My Account How do I get the enhanced Local Search feature? What is GPS?What is enhanced Local Search? Where do I find the enhanced Local Search feature? What is GPS Control Plane? Where can I use GPS?What is GPS User Plane? How do I enable/disable GPS? Do I need a GPS subscription to use GPS? Can I use Sprint Location Services if I have enabled NDIS?Location-Based Services limitations What is GPS Premium? What GPS mode options are supported?What is GPS Basic? What is the difference between GPS Basic and GPS Premium? When do I need to use NMEA? What is a GPS application?What is NMEA? How do I start and stop NMEA? How do I configure my Nmea port?Other Questions To start Nmea output Frequently Asked Questions Windows 101 Troubleshooting Tips Windows Problems, Causes, and Solutions Troubleshooting Tips Windows 103 Searching for Service GO Button Is Unavailable Troubleshooting Tips Windows 105 Cannot Connect to the Network Could Not Prepare Data Services Unable to Prepare Data Services Troubleshooting Tips Windows 107 108 Using the Card on a Mac Your Card The Basics Mac Watcher Lite Window Watcher LiteStarting Watcher Lite To start Watcher Lite Connection States No device detected Your Card The Basics Mac 113 Not activatedUpdating User Profile Device is Locked Powering the Card Off Your Card The Basics Mac 115 Closes the Watcher Lite window Exiting Watcher LiteTo exit Watcher Lite To end your network connection Your Card The Basics Mac 117 Displaying Your Phone Number and ESN 118 To lock the card Your Card The Basics Mac 119 Uninstalling the Watcher Lite Software To remove the Watcher Lite software from your computer Your Card The Basics Mac 121 122 Click Restart Your Card The Basics Mac 123 Menu Options Mac Watcher Lite Menu Options Watcher Lite Menu Options Frequently Asked Questions Mac Questions about Watcher Lite What is Watcher Lite?Frequently Asked Questions Mac 127 How fast is the connection with Watcher Lite? 128 Troubleshooting Tips Mac Troubleshooting Tips Mac 129 Connect Button Is Unavailable Troubleshooting Tips Mac 131 132 Technical Specifications Regulatory Information 134 Technical Specifications Technical Specifications 135 Remove the card LED OperationState of LED Indicates Technical Specifications 137 Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications Regulatory Information Regulatory Information 141 Regulatory Notices Regulatory Information 143 Information pertaining to OEM customers Copyright PatentsTrademarks Regulatory Information 145 Additional Information and Updates Limitation of Liability Safety Information Terms & Conditions 148 Safety and Notices 149 Safety and NoticesImportant Notice Safety and Hazards Safety and Hazards Important Notice Warranty and Terms and Conditions Warranty and Terms and Conditions 151 Subscriber Agreement WarrantyBasic Definitions Warranty and Terms and Conditions 153 Services Covered By These Ts&Cs & Additional TermsWhen You Accept The Agreement Our Policies Our Right To Change The Agreement & Your Related Rights When You Don’t Have To Pay An Early Termination FeeOur Right To Suspend Or Terminate Services Credit Checks & Credit Information Your Right To Terminate ServicesWarranty and Terms and Conditions 155 Account Spending Limits ASL Your Device, Number & E-mail Address Caller ID Restrictions On Using ServicesDeposits & Returning Deposits Porting/Transferring Phone Numbers Coverage Where Your Device Will WorkWarranty and Terms and Conditions 157 Roaming Activation & Miscellaneous Charges About Data Services & ContentSpecific Terms & Restrictions On Using Data Services How We Calculate Your Charges For Billing Purposes Account & Service Charges Pro-rating Unused MinutesWarranty and Terms and Conditions 159 Your Bill Your Payments Late Fees Surcharges Warranty and Terms and Conditions 161Taxes & Government Fees Disputing Charges You Must Still Pay Undisputed Charges Your Privacy Protecting Our Network & ServicesLocation Based Services Or Other Emergency Calls You Agree We Are Not Responsible For Certain ProblemsWarranty and Terms and Conditions 163 If Your Device Is Lost or Stolen You Agree Our Liability Is Limited No Consequential Damages Dispute Resolution Warranty and Terms and Conditions 165 Exceptions To Our Agreement To Arbitrate Disputes Indemnification No Class ActionsNo Trial By Jury Providing Notice To Each Other Under The Agreement 168 Glossary and Index 170 Glossary Glossary 171 Horizontal Estimated Position Error-Relates to GPS accuracy 172 Kbps Glossary 173 Sprint Connection Manager 174 TRU-Install Glossary 175 Index 176 Index 177 178 Mac, 117 Windows Index 179 180 GPS Basic Windows only Index 181 182 Network See Sprint network Index 183 Sprint Location Services 184 Index 185 186 Index 187 188