When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information:
⬤Your card’s activation code (gives you access to configure the account)
⬤Your card’s phone number (MDN)
⬤Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local Number Portability) and to determine whether you are “home” or “roaming”
Stepping Through the Activation Wizard
If the Activation Wizard has not started automatically:
1.Ensure the card is inserted, and Sprint Connection Manager is running. If Sprint Connection Manager is not running, select:
(Windows Vista or Windows XP) Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra).
(Windows 2000) Start > Programs > Sprint > Sprint Mobile Broadband (Sierra). Sprint Connection Manager should display “Disconnected.”
2.If Sprint Connection Manager displays “Device locked,” unlock the card (page 69).
3.If Sprint Connection Manager displays “Device powered off,” power the card on (page 52).
4.Start the Activation Wizard: select MENU > Settings > Sprint Mobile Broadband - Sierra Wireless > Activation Wizard.
Once the Activation Wizard is running:
1.To begin activation of the card, click Next.
2.Call Sprint at the appropriate phone number listed on the screen. Click Next.
3.Give the account representative your ESN (Electronic Serial Number) or MEID (Mobile Equipment IDentifier) number as displayed by the Activation Wizard. Enter the activation code provided by the account representative and
click Next.
4.Enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next.
A confirmation window will be displayed.
5.Confirm with the service representative that the information is correct. If it is, click Yes. If it isn't, click No, and
6.Click Finish to close the Activation Wizard.
34 | Section 2D: Setting Up Service (Windows) |
