Sprint Nextel 597E Getting Help

Section 1C: Getting Help 13

Section 1C

Getting Help

In This Section

⽧Visiting the Sprint Web Site

⽧Contacting Sprint Customer Service

⽧Troubleshooting

This section describes where you can find more information on Sprint services,

options, and troubleshooting problems you might encounter.

Contents

Main Table of Contents Page Page Page Page Welcome to Sprint Welcome and thank you for choosing Sprint. Introduction Page Page Section 1A Introducing the Sprint Mobile Broadband Card Your SprintMobile Broadband Card CDMA Networks TRU-Install One Touch Activation Package Contents Care and Maintenance About This Guide Section 1B Getting Started With Your Card Installation Overview System Requirements (Windows) High Encryption Requirements (Windows) If you are running Windows2000 with Internet Explorer If you are running Windows2000 with Netscape Communicator System Requirements (Mac) Included Software Page Getting Help Visiting the Sprint Web Site Contacting Sprint Customer Service Troubleshooting Page Page Installing the Software on a Windows Computer Installing the Software on a Windows Computer Page Page Page Installing the Software and Drivers on a Mac Page Page Page Inserting and Removing the Card Inserting the Card Removing the Card (Windows) Page Removing the Card (Mac) Section 2D Setting Up Service (Windows) Activating and Using Sprint Service Preactivated Card Non-preactivated Card: One Touch Activation Non-preactivated Card: Activation Wizard Before you call Sprint, have these things ready: Stepping Through the Activation Wizard Data Provisioning (IOTA) Setting Up Service (Mac) Activating and Using Sprint Service Activating Your Card Activation Assistant Before you call Sprint, have these things ready: Page Page Page Page Section 3A Your Card: TheBasics (Windows) Sprint Connection Manager Starting Sprint Connection Manager Starting Sprint Connection Manager Automatically Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Page Common items Connection States (Mobile Broadband Window) No device Initializing Page Page GPS Status (GPS Receiver Window) OFF Validating Searching Acquired System Tray Connection States Determining the Type of Coverage Sprint Location Services Page Powering the Car d On and Off Controlling the Sprint Connection Manager Window Expanding Sprint Connection Manager Page Page Minimizing Sprint Connection Manager Restoring Sprint Connection Manager Exiting Sprint Connection Manager Launching a Sprint Power Vision or SprintVision Connection Roam Guard Auto-launch upon Network Connection Viewing the Amount of Data Transferred Ending a Connection Online Help Displaying Your Phone Number Security Initial Lock Code When the Card Is Locked Locking the Card Locking upon Sprint Connection Manager Startup Unlocking the Card Changing the Lock Code Accessing Links Uninstalling the Sprint Connection Manager Software Menu Options (Windows) Sprint Connection Manager Menu Page System Tray Me nu Page Settings Window Page Page Page Page Page Page Page Page Section 3D Too ls (W in dow s) Viewing the Connection History Viewing Alerts Running Diagnostics Page Displaying System Information Updating the Software About Sprint Mobile Broadband Frequently Asked Questions (Windows) Questions about My Account If the connection is always on, am I always being billed? Questions about Sprint Connection Manager What is Sprint Connection Manager? How fast is the connection with Sprint Connection Manager? What is GPS? What is enhanced Local Search? How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature? How do I use the enhanced Local Search feature? Where can I use GPS? What is GPS User Plane? What is GPS Control Plane? How do I enable/disable GPS? Will GPS work when Privacy is set to ON? Can I use Sprint Location Services if I have enabled NDIS? Do I need a GPS subscription to use GPS? Location-Based Services limitations What GPS mode options are supported? What is GPS Basic? What is GPS Premium? What is the difference between GPS Basic and GPS Premium? What is a GPS application? What is NMEA? How do I configure a GPS application to use my GPS-capable device? When do I need to use NMEA? How do I start and stop NMEA? Other Questions Once I connect to the network, how do I access my corporate network through a VPN? Page Section 3F Troubleshooting Tips (Windows) Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service Cannot Connect to the Network Sprint Location Services Arent Working or Dont Seem to Be Available Could Not Prepare Data Services Unable to Prepare Data Services Page Page Page Section 4A Your Card: TheBasics (Mac) WatcherLite Starting Watcher Lite WatcherLite Window Connection States No device detected Page Page Determining the Type of Coverage Powering the Car d Off Exiting WatcherLite Launching a Sprint Power Vision or SprintVision Connection Viewing the Amount of Data Transferred Ending a Connection Displaying Your Phone Number and ESN Security Initial Lock Code Warning Regarding the Lock Code When the Card Is Locked Locking the Card Unlocking the Card Uninstalling the WatcherLite Software Page Page Page Page WatcherLite Menu Options Frequently Asked Questions (Mac) Questions about My Account Questions about WatcherLite Questions about GPS and Sprint Location Services Other Questions Trou ble sho oti ng Ti ps ( Mac ) Problems, Causes, and Solutions Connect Button Is Unavailable Searching for Service Page Page Page Section 5A Technical Specifications LED Operation Page Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications Section 5B Regulatory In formation Regulatory Notices Page Information pertaining to OEM customers Patents Trademarks Copyright Limitation of Liability Additional Information and Updates Page Page Safety and Notices Important Notice Safety and Hazards Warranty and Terms and Conditions Warranty Subscriber Agreement General Terms and Conditions of Services Basic Definitions The Subscriber Agreement Services Covered By These Ts&Cs & Additional Terms Our Policies When You Accept The Agreement Term Commitments & Early Termination Fees When You Dont Have To Pay An Early Termination Fee Our Right To Change The Agreement & Your Related Rights Our Right To Suspend Or Terminate Services Your Ability To Change Services & When Changes Are Effective Your Right To Terminate Services Credit Checks & Credit Information Account Spending Limits (ASL) Deposits & Returning Deposits Restrictions On Using Services Your Device, Number & E-mail Address; Caller ID Porting/Transferring Phone Numbers Coverage; Where Your Device Will Work Roaming About Data Services & Content Specific Terms & Restrictions On Using Data Services Activation & Miscellaneous Charges Account & Service Charges; Pro-rating; Unused Minutes How We Calculate Your Charges For Billing Purposes Your Bill Your Payments; Late Fees Taxes & Government Fees Surcharges Disputing Charges - You Must Still Pay Undisputed Charges Protecting Our Network & Services You r P riv ac y Location Based Services 911 Or Other Emergency Calls If Your Device Is Lost or Stolen Disclaimer of Warranties You Agree We Are Not Responsible For Certain Problems You Agree Our Liability Is Limited - No Consequential Damages. DISPUTE RESOLUTION Exceptions To Our Agreement To Arbitrate Disputes No Class Actions No Trial By Jury Indemnification Providing Notice To Each Other Under The Agreement Other Important Terms Page Page Page Glossary Page Page Page Page 176 Index Index Index 177 178 Index Index 179 180 Index Index 181 182 Index Index 183 184 Index Index 185 186 Index Index 187 188 Index