Getting Help | Sprint Nextel 597E instruction

Section 1C

Getting Help

In This Section

♦Visiting the Sprint Web Site

♦Contacting Sprint Customer Service

♦Troubleshooting

This section describes where you can find more information on Sprint services, options, and troubleshooting problems you might encounter.

Section 1C: Getting Help

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Sprint Nextel 597E manual Getting Help

Contents

Sprint Mobile Broadband Card by Sierra Wireless AirCard 597E Table of Contents 2D. Setting Up Service Windows 2E. Setting Up Service Mac3B. Menu Options Windows 3F. Troubleshooting Tips Windows 3E. Frequently Asked Questions Windows3D. Tools Windows 109 4D. Troubleshooting Tips Mac 4C. Frequently Asked Questions Mac4B. Menu Options Mac 133 Glossary and Index 7A. Glossary 7B. Index 6B. Warranty and Terms and Conditions Welcome to Sprint Tip Introduction Basics of Your Card Page Introducing the Sprint Mobile Broadband Card Introducing the Sprint Mobile Broadband Card Cdma Networks Your Sprint Mobile Broadband Card One Touch Activation TRU-Install Care and Maintenance Package Contents About This Guide Getting Started With Your Card Installation Overview System Requirements WindowsGetting Started With Your Card If you are running Windows 2000 with Internet Explorer High Encryption Requirements Windows Included Software System Requirements Mac Attaching an External Antenna Getting Help Getting Help Contacting Sprint Customer Service TroubleshootingVisiting the Sprint Web Site Installing the Card Page Installing the Software on a Windows Computer Installing the Software on a Windows Computer To install the software and drivers on your computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer Installing the Software on a Mac Computer Installing the Software and Drivers on a MacInstalling the Software on a Mac Computer Installing the Software and Drivers on a Mac Click Continue Installing the Software on a Mac Computer Installing the Software on a Mac Computer Click Restart Inserting and Removing the Card Inserting and Removing the Card Inserting the Card To remove the card from your Windows computer Removing the Card Windows Inserting and Removing the Card To remove the card from your Mac Removing the Card Mac Setting Up Service Windows Setting Up Service Windows Activating and Using Sprint Service Preactivated CardTo unlock your card Non-preactivated Card Activation Wizard Non-preactivated Card One Touch Activation Once the Activation Wizard is running If the Activation Wizard has not started automatically Data Provisioning Iota Activating and Using Sprint Service Activating Your Card Setting Up Service Mac Activating Your Card Text/window Description/next action Displayed Device Not Activation AssistantActivated Window To activate your card and account Page Using the Card on a Windows Computer Page Your Card The Basics Windows Sprint Connection Manager Starting Sprint Connection ManagerTo start Sprint Connection Manager Sprint Connection Manager Window Starting Sprint Connection Manager Automatically Mobile Broadband Window Show Start/end Hide Details GPS Receiver WindowLocation Information Hepe Common items Connection States Mobile Broadband Window No deviceInitializing Connecting Searching for serviceDisconnected Connected Device powered off Connected to NdisDevice locked Validating GPS Status GPS Receiver WindowSearching Acquired System Tray Connection States Determining the Type of Coverage Sprint Location Services Your Card The Basics Windows Select Menu Power Off Modem Your Card The Basics Windows Powering the Card On and Off Select Menu Power On Modem Controlling the Sprint Connection Manager WindowExpanding Sprint Connection Manager Mobile Broadband Window GPS Receiver Window Minimizing Sprint Connection Manager To restore Sprint Connection Manager when it is minimizedRestoring Sprint Connection Manager Exiting Sprint Connection Manager To launch a connection Launching a Sprint Power Vision or Sprint Vision Connection Roam Guard To permanently turn off the Roam Guard feature To turn on the Roam Guard featureAuto-launch upon Network Connection To specify which application to automatically launch Viewing the Amount of Data Transferred Ending a Connection Online HelpTo end a connection Displaying Your Phone Number SecurityInitial Lock Code Locking the Card When the Card Is LockedLocking upon Sprint Connection Manager Startup To lock the card immediately To unlock the card Unlocking the Card Accessing Links Changing the Lock CodeTo change the lock code Uninstalling the Sprint Connection Manager Software Sprint Connection Manager Menu System Tray Menu Menu Options Windows Sprint Connection Manager Menu Updates DiagnosticsSettings Menu Item Description Alert Log System Tray Menu Changing Sprint Connection Manager Settings Windows Settings Window General Settings Effects Menu Item Description Play soundAlways on Top Sprint Mobile Broadband Settings To select GO automatically when ready, ensure that Enable When readyEnable To select Enable Network Adapter NDIS, ensure that GO Sprint EnabledRoam Only Roam Guard Sprint Location Services Settings Location Services Menu Item Description EnableServices on Display GPS Privacy Location Search ServicesConsent for MapQuest Tools Windows To view the Connection History Viewing the Connection HistoryTo sort the entries To export the entries to a text file To copy one or more entries Viewing AlertsTo delete all entries To delete one or more entries Running Diagnostics To access the Device Info & Diagnostics windowSelect Device Info & Diagnostics Tools Windows Tools Windows Updating the Software To update the softwareDisplaying System Information To display system information To display this window About Sprint Mobile Broadband Frequently Asked Questions Windows Questions about GPS and Sprint Location Services Questions about My AccountQuestions about Sprint Connection Manager What is enhanced Local Search? What is GPS?How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature? What is GPS User Plane? Where can I use GPS?What is GPS Control Plane? How do I enable/disable GPS? Can I use Sprint Location Services if I have enabled NDIS? Location-Based Services limitationsDo I need a GPS subscription to use GPS? What is GPS Basic? What GPS mode options are supported?What is GPS Premium? What is the difference between GPS Basic and GPS Premium? What is a GPS application? What is NMEA?When do I need to use NMEA? Other Questions How do I configure my Nmea port?How do I start and stop NMEA? To start Nmea output Frequently Asked Questions Windows 101 Troubleshooting Tips Windows Troubleshooting Tips Windows 103 Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service Cannot Connect to the Network Troubleshooting Tips Windows 105 Unable to Prepare Data Services Could Not Prepare Data Services Troubleshooting Tips Windows 107 108 Using the Card on a Mac Your Card The Basics Mac Starting Watcher Lite Watcher LiteWatcher Lite Window To start Watcher Lite No device detected Connection States Not activated Updating User ProfileYour Card The Basics Mac 113 Device is Locked Your Card The Basics Mac 115 Powering the Card Off Exiting Watcher Lite To exit Watcher LiteCloses the Watcher Lite window Your Card The Basics Mac 117 To end your network connection 118 Displaying Your Phone Number and ESN Your Card The Basics Mac 119 To lock the card To remove the Watcher Lite software from your computer Uninstalling the Watcher Lite Software Your Card The Basics Mac 121 122 Click Restart Your Card The Basics Mac 123 Watcher Lite Menu Options Menu Options Mac Watcher Lite Menu Options Frequently Asked Questions Mac Frequently Asked Questions Mac 127 What is Watcher Lite?Questions about Watcher Lite How fast is the connection with Watcher Lite? 128 Troubleshooting Tips Mac 129 Troubleshooting Tips Mac Connect Button Is Unavailable Troubleshooting Tips Mac 131 132 Technical Specifications Regulatory Information 134 Technical Specifications 135 Technical Specifications LED Operation State of LED IndicatesRemove the card Technical Specifications 137 Radio Frequency and Electrical Specifications Software Specifications Mechanical Specifications Environmental Specifications Regulatory Information 141 Regulatory Information Regulatory Notices Regulatory Information 143 Information pertaining to OEM customers Trademarks PatentsCopyright Regulatory Information 145 Limitation of Liability Additional Information and Updates Safety Information Terms & Conditions 148 Safety and Notices Important Notice Safety and HazardsSafety and Notices 149 Important Notice Safety and Hazards Warranty and Terms and Conditions 151 Warranty and Terms and Conditions Warranty Basic DefinitionsSubscriber Agreement When You Accept The Agreement Services Covered By These Ts&Cs & Additional TermsWarranty and Terms and Conditions 153 Our Policies When You Don’t Have To Pay An Early Termination Fee Our Right To Suspend Or Terminate ServicesOur Right To Change The Agreement & Your Related Rights Warranty and Terms and Conditions 155 Your Right To Terminate ServicesCredit Checks & Credit Information Account Spending Limits ASL Restrictions On Using Services Deposits & Returning DepositsYour Device, Number & E-mail Address Caller ID Warranty and Terms and Conditions 157 Coverage Where Your Device Will WorkPorting/Transferring Phone Numbers Roaming About Data Services & Content Specific Terms & Restrictions On Using Data ServicesActivation & Miscellaneous Charges Account & Service Charges Pro-rating Unused Minutes Warranty and Terms and Conditions 159How We Calculate Your Charges For Billing Purposes Your Payments Late Fees Your Bill Taxes & Government Fees Warranty and Terms and Conditions 161Surcharges Disputing Charges You Must Still Pay Undisputed Charges Protecting Our Network & Services Location Based ServicesYour Privacy Warranty and Terms and Conditions 163 You Agree We Are Not Responsible For Certain ProblemsOr Other Emergency Calls If Your Device Is Lost or Stolen You Agree Our Liability Is Limited No Consequential Damages Warranty and Terms and Conditions 165 Dispute Resolution Exceptions To Our Agreement To Arbitrate Disputes No Trial By Jury No Class ActionsIndemnification Providing Notice To Each Other Under The Agreement 168 Glossary and Index 170 Glossary 171 Glossary 172 Horizontal Estimated Position Error-Relates to GPS accuracy Glossary 173 Kbps 174 Sprint Connection Manager Glossary 175 TRU-Install 176 Index Index 177 Mac, 117 Windows 178 Index 179 GPS Basic Windows only 180 Index 181 Network See Sprint network 182 Index 183 184 Sprint Location Services Index 185 186 Index 187 188