Chapter Troubleshooting | NETGEAR WG302NA specs

Chapter 6

Troubleshooting

This chapter provides information about troubleshooting your NETGEAR ProSafe Wireless Access Point 802.11g WG302. After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

•Is the WG302 on?

•Have I connected the wireless access point correctly?

Go to “Installing the WG302 Access Point” on page 3-5.

•I cannot remember the wireless access point’s configuration password. Go to “Changing the Administrator Password” on page 4-12.

Note: For up-to-date WG302 installation details and troubleshooting guidance visit http://kbserver.netgear.com/products/WG302.asp.

If you have trouble setting up your WG302, check the tips below.

No lights are lit on the access point.

It takes a few seconds for the power indicator to light up. Wait a minute and check the power light status on the access point.

If the access point has no power.

•Make sure the power cord is connected to the access point.

•Make sure the power adapter is connected to a functioning power outlet. If it is in a power strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it is not a switched outlet.

•Make sure you are using the correct NETGEAR power adapter supplied with your access point.

Troubleshooting

6-1

July 2005 v3.0

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NETGEAR WG302NA manual Chapter Troubleshooting, No lights are lit on the access point

Contents

July 2005 Technical Support Placement and Range Guidelines Declaration of Conformity Industry Canada Compliance Statement Product and Publication Details Contents Chapter Management Appendix a Specifications Appendix C Command Line Reference Audience, Scope, Conventions, and Formats Chapter About This Manual How to Use This Manual Printing a Page in the Html View How to Print this Manual About This Manual Chapter Introduction Supported Standards and Conventions Key Features AutoCell-The Self-Organizing Wireless Network Autosensing Ethernet Connections with Auto Uplink 802.11g Standards-based Wireless Networking System Requirements Compatible and Related Netgear Products WG302 front and rear hardware functions are described below What’s In the Box?Hardware Description Support Registration card Test Following table explains the LED indicators Male DB-9 serial port for serial DTE connections This socket connects to the WG302 12V 1.2A power adapterWG302 provides two detachable antenna Observing Placement and Range Guidelines Chapter Basic Installation and Configuration Cabling Requirements Feature Factory Default Settings Default Factory Settings LUHOHVVDWD 6HFXULW\2SWLRQV Understanding WG302 Wireless Security Options SET UP the WG302 Access Point Installing the WG302 Access Point Login window Login result WG302 home Web browser will then display the WG302 settings Basic Settings menu Configure the settings appropriate for your network Deploy the WG302 Access Point Verify Wireless Connectivity Using the Basic IP Settings Options How to Log In to the WG302 Using Its Default IP Address Access Point Name NetBIOS Select the time zone location for your setting Understanding Basic Wireless Settings Basic Installation and Configuration Basic Installation and Configuration Understanding WEP/WPA Security Options Wireless Security Settings Basic Installation and Configuration Port Shared Secret Before You Change the Ssid and WEP Settings How to Set Up and Test Basic Wireless Connectivity Select the Turn Access Control On check box How to Restrict Wireless Access by MAC Address Choose Open System or Shared Key authentication How to Configure WEPTo configure WEP data encryption, follow these steps Click Apply to save your settings How to Configure WPA with Radius Enter the Radius settings Click Radius Server Settings in the Security menu 13 Wireless Settings menu 14 WEP/WPA Settings menu How to Configure WPA-PSK 15 Radius Server Settings menu How to Configure WPA2 with Radius Enter the Radius settings 16 WEP/WPA Settings menu How to Configure WPA2-PSK 17 WEP/WPA Settings menu How to Configure WPA and WPA2 with Radius 18 Radius Server Settings menu Enter the Radius settings 19 WEP/WPA Settings menu How to Configure WPA2-PSK and WPA2-PSK 20 WEP/WPA Settings menu Basic Installation and Configuration Remote Management Chapter Management These settings appear below the connector on the back panel Using the Secure Telnet InterfaceHow to Use the CLI via the Console Port Press the return key, and the screen below should appear CLI Commands Syslog and Activity Log information Using Syslog and Activity Log Information Viewing General, Log, Station, and Statistical Information Wireless Access Point Status screen General Information Fields This screen shows the following parameters Statistics Field Description Wired Ethernet Received/Transmitted Viewing a List of Available Wireless Stations Rogue AP Detection menu Detecting a Rogue Access Point Upgrading the Wireless Access Point Software Saving and Retrieving the Configuration Configuration File Management Changing the Administrator Password Restoring the WG302 to the Factory Default SettingsUsing the Reset Button to Restore Factory Default Settings Set Password menu Management Understanding Advanced IP Settings for Wireless Clients Chapter Advanced Configuration AutoCell RF Management Understanding Advanced Wireless Settings Auto RF Management AutoCell AP/Client Interaction Additional AutoCell View Management Options Wi-Fi Multimedia WMM Setup Table below describes the advanced wireless parameters Configuring Wireless LAN Parameters Hotspot Settings screen Hotspot Settings Advanced Wireless Settings Access Point Mode settings Enabling Wireless Bridging and Repeating Point-to-Point Bridge How to Configure a WG302 as a Point-to-Point Bridge Configure the Operating Mode WG302 AP1 on LAN How to Configure Multi How to Configure Wireless Repeating Advanced Configuration No lights are lit on the access point Chapter Troubleshooting LAN light is not lit Wireless LAN activity light does not light up When I enter a URL or IP address I get a timeout error Cannot connect to the WG302 to configure it Using the Reset Button to Restore Factory Default Settings Specifications for the WG302 Appendix a Specifications Specifications This chapter provides an overview of Wireless networking Wireless Networking OverviewInfrastructure Mode Network Name Extended Service Set Identification Essid Authentication and WEP Data EncryptionAd Hoc Mode Peer-to-Peer Workgroup Open System Authentication Authentication 802.11b Authentication Open System Steps Require and available for Same WEP Key. For authentication purposes, the network Key Size WEP Configuration Options Wireless Channels WPA and WPA2 Wireless Security How Does WPA Compare to WEP? How Does WPA Compare to WPA2 Ieee 802.11i? What are the Key Features of WPA and WPA2 Security? Wireless Networking Basics Figure B-3 WPA/WPA2 Overview Figure B-4 802.1x Authentication Sequence Access point replies with an EAP-request identity message WPA/WPA2 Data Encryption Key Management Temporal Key Integrity Protocol Tkip Product Support for WPA/WPA2 Is WPA/WPA2 Perfect? AES WPA2 Open system, then 802.1x EAP with Radius or preshared keyOpen system, then 802.1x supplicant EAP or preshared key Changes to Wireless Client Programs Command Sets Appendix C Command Line Reference Command Line Reference Command Line Reference ACL Command Line Reference Command Line Reference Glossary 802.11e Standard Access Point AP Bridge CSMA-CD Carrier Sense Multiple Action/Collision Detection Essid more commonly referred to as Ssid Short Set Identifier Ieee Institute of Electrical and Electronics Engineers MAC Media Access Control PHY Range Site survey TCP/IP War Driving Wi-Fi Protected Access and Ieee 802.11i Comparison Wi-Fi Protected Access in Mixed Mode Deployment Glossary