Click the icon to open NETGEAR Genie. The home screen shows the following screen if the adapter cannot connect to the network that you selected.
If the network uses wireless security, you need to either know the wireless security settings or use Push 'N' Connect if the network supports WPS. Some networks also restrict use to only computers or wireless devices with known MAC addresses. If that is the case, on the NETGEAR Genie screen, click Other to find the MAC address for your wireless-N USB adapter and provide it to the network administrator.
Maintenance
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M

I cannot connect to a wireless network.

Make sure that your wireless-N USB adapter is inserted securely into the USB port on your computer or the USB cable if you are using it. The wireless-N USB adapter LED should light up or blink (see Status LED on page 5 for details).

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NETGEAR WNA3100M user manual Cannot connect to a wireless network