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NETGEAR WNDR3400-100NAS N600 Wireless Dual Band Router WNDR3400 Setup Manual, Troubleshooting

Models: WNDR3400-100NAS

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Table 2. Troubleshooting the router’s LED behavior

N600 Wireless Dual Band Router WNDR3400 Setup Manual

If the correct behavior does not occur, check for a remedy from the following table.

Table 2. Troubleshooting the router’s LED behavior

LED Behavior	Recommended Action

Power light is off.	See “Connecting Your Wireless Router” on page 13), check the following:
	• Make sure that the power cord is properly connected to your router and that
	the power adapter is properly connected to a functioning power outlet.
	• Check that you are using the power adapter supplied by NETGEAR for this
	product.
	If the error persists, you have a hardware problem and should contact technical
	support.

Power light stays amber.	When the router is turned on, the Power light turns amber for about 20 seconds
	and then turns green. If the light does not turn green, the router has a problem.
	If the Power light is still amber 1 minute after turning on power to the router:
	1. Turn the power off and back on to see if the router recovers.
	2. Clear the router’s configuration to factory defaults. This will set the router’s
	IP address to 192.168.1.1. This procedure is explained in “Restoring the
	Default Password and Configuration Settings” on page 42.
	If the error persists, you might have a hardware problem and should contact
	technical support.

Power light blinks green	The router firmware is corrupted.
slowly and continuously.	To restore your firmware:
	To restore your firmware:
	1. Make sure that your PC is connected to your router and the router is
	powered on.
	2. Insert the Resource CD that came with your router into your PC.
	The CD automatically starts and detects the language you are using on your
	PC. Select a different language option, if you prefer. If the CD does not
	automatically start, browse the CD and double-click on	.
	3. Click Supporting Software, then Netgear Firmware Recovery Utility, and
	follow the prompts for the recovery process.
	4. After firmware recovery is complete, follow the prompts to restore your
	configuration

Troubleshooting

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NETGEAR WNDR3400-100NAS N600 Wireless Dual Band Router WNDR3400 Setup Manual, Troubleshooting the router’s LED behavior

Contents

NETGEAR, Inc N600 Wireless Dual Band Router WNDR3400 Setup ManualStatement of Conditions TrademarksInstalling Your Wireless Router Using ContentsNETGEAR Installation Guide Getting to Know Your Wireless RouterUnpacking Your New Wireless Router N600 Wireless Dual Band Router WNDR3400 Setup Manual Hardware FeaturesStatus Light Descriptions Front PanelN600 Wireless Dual Band Router WNDR3400 Setup Manual Getting to Know Your Wireless RouterFunction N600 Wireless Dual Band Router WNDR3400 Setup ManualGetting to Know Your Wireless Router Table 1. Status Light Descriptions continuedBack Panel Top Panel Router Label Positioning Your Wireless RouterInstalling Your Wireless Router Updating Your Router Firmware For Windows users Installing Your Wireless Router Using Smart Wizard3. Follow the instructions and prompts to complete the installation Installing Your Wireless Router Using Smart Wizard N600 Wireless Dual Band Router WNDR3400 Setup ManualConnecting Your Wireless Router Installing Your Wireless Router Manually Advanced and Linux UsersThere are two steps to setting up your wireless router 1. First, plug in and turn on the cable or DSL modem. Wait 2 minutes Verifying Your Connection http//192.168.1.1 Setting Up Your Router for Internet AccessA login window such as the one in the following figure opens 7. Click Apply to save your settings and complete your connection If you do not connect successfully Read “Troubleshooting” on pageConfiguring Your Wireless Network The Firmware Upgrade Assistant screen will display Configuring Your Wireless Settings and Security Options Setting Your SSID and Wireless Security 7. Select security options for the 5 GHz wireless network To connect a device using WPS Using Push N Connect WPS to Configure Your Wireless Network4. Note the new SSID and WPA/WPA2 password for the wireless network To test basic wireless connectivity Testing Basic Wireless ConnectivityYour wireless router is now configured to provide Internet access for your network. Your wireless router automatically connects to the Internet when one of your computers requires access. It is not necessary to run a dialer or login application such as Dial-Up Networking or Enternet to connect, log in, or disconnect. These functions are performed automatically by the wireless router as needed “Troubleshooting Login Problems” on page TroubleshootingBasic Setup Checklist “Basic Setup Checklist” on pageChecking Basic Router Functions LED Behavior N600 Wireless Dual Band Router WNDR3400 Setup ManualTable 2. Troubleshooting the router’s LED behavior TroubleshootingTable 2. Troubleshooting the router’s LED behavior continued Troubleshooting Login ProblemsObtaining an Internet IP Address Checking The Internet Service Connection3. Click the Connection Status button Troubleshooting PPPoETesting the Path from a PC to Your Router Troubleshooting Connectivity Using the Ping UtilityTroubleshooting Internet Browsing PING -n 10 IP address Testing the Path from a PC to the InternetCheck that your PC has the IP address of your router listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information is not visible in your PC’s Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP default gateway Technical Specifications Technical SpecificationsDefault Configuration Settings Wireless Router Default Configuration SettingsFeature N600 Wireless Dual Band Router WNDR3400 Setup ManualWireless Router Default Configuration Settings continued Technical SpecificationsFeature N600 Wireless Dual Band Router WNDR3400 Setup ManualTable 3. Wireless Router Default Configuration Settings continued Technical SpecificationsTo restore the factory default configuration settings Restoring the Default Password and Configuration Settingshttp//documentation.netgear.com/reference/enu/glossary/index.htm Related Documentshttp//documentation.netgear.com/reference/enu/tcpip/index.htm http//documentation.netgear.com/reference/enu/wsdhcp/index.htmRelated Documents N600 Wireless Dual Band Router WNDR3400 Setup ManualProduct Registration, Support, and Documentation Registration and Certifications