7. Troubleshooting
If the Power and Ready indicators come on, but software returns “scanner link failed”, or a similar message
1.Make sure the cable is connected properly.
2.Check the Installation procedure to make sure you followed all of the instructions. Macintosh users should pay special attention to the setting of the SCSI ID number. PC users should pay special attention to the I/O address setting.
3.Disconnect all SCSI devices and then reconnect them one by one, beginning with the scanner, to identify the device that is causing the problem.
4.Check the terminators and the cables. If the cable and terminators are all properly installed, please contact your dealer.
Note: If you are having intermittent problems either with the link between the scanner and your computer or are having intermittent problems with the results of your scans, try installing an external SCSI terminator.
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