7. Troubleshooting
If All Else Fails
If the above solutions do not resolve the problem, contact your dealer. Be sure to have the following information available:
1.The scanner model you are using.
2.The version number of the scanner driver.
3.The computer model you are using.
4.All SCSI devices that you are using.
5.The application software packages that you are using.
6.Error codes or messages seen.
7.A description of what you were doing at the time the malfunction or failure occurred.
8.Other observations that may aid the technician in identifying the problem and solution.
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