Troubleshooting

Problem

Cause/Solution

A

 

 

• The flash mode is set to c(off).

34

 

 

• Scene mode with which the flash does not

59

 

 

function is selected.

 

 

Flash does not fire.

• On is selected for Blink proof in smart

77

 

 

portrait mode.

 

 

 

• Another function that restricts flash is

78

 

 

enabled.

 

 

 

 

 

 

Optical zoom cannot be used.

Optical zoom cannot be used while recording

126

 

movies.

 

 

 

 

 

 

 

 

 

• Digital zoom is set to Off in the setup menu.

156

 

 

• Digital zoom is not available in the following

 

 

 

situations.

 

 

 

- Subject tracking is selected for the touch

48

 

Digital zoom cannot be used.

shooting setting.

 

 

- When Scene auto selector, Portrait,

63, 64

 

 

 

 

Night portrait, or Pet portrait scene

 

 

 

mode is selected.

 

 

 

- When shooting in smart portrait mode

74

 

 

- When Continuous is set to Multi-shot 16.

54

 

 

 

 

 

Image mode not available.

Another function that restricts the Image mode

78

 

 

option is enabled.

 

 

 

• Off is selected for Sound settings>Shutter

157

Technical

 

sound in setup menu. No sound is heard with

 

 

 

 

No sound when shutter is

some shooting modes and settings, even

 

 

released.

when On is selected.

 

Notes

 

• The speaker is being blocked. Do not cover

5, 28

 

 

 

the speaker.

 

and

 

 

 

 

Off is selected for the AF assist option in the

 

AF-assist illuminator does not

63-69,

Index

setup menu. AF-assist illuminator may not light

 

 

 

light up.

up depending on the position of the focus area

156

 

or the current scene mode, even when Auto is

 

 

 

 

 

selected.

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

171

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

55

 

 

 

 

 

 

Shutter speed too slow or ISO sensitivity is high

 

 

Randomly spaced bright pixels

as the subject is dark. Noise can be reduced by:

 

 

(“noise”) appear in image.

• Using flash.

34

 

 

• Specifying a lower ISO sensitivity setting.

53

 

 

 

 

 

183