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Nokia 6340 specifications Troubleshooting

Models: 6340

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Care and maintenance

• TROUBLESHOOTING

The following table lists some common problems and their solutions.

	Problem	Possible cause	Possible solution

		The charger and phone aren’t	Securely connect the
	My phone isn’t	properly connected	charger to the phone
	charging	The charger is not properly	Ensure the charger is
		plugged into the wall	plugged in correctly
	My phone isn’t	The battery isn’t charged	Charge the battery
	making/	The signal strength is poor	If you are indoors,
	receiving calls	The signal strength is poor	If you are indoors,
	receiving calls		move toward a
			move toward a
			window
		You don’t have voicemail	Call your wireless
		service	provider
		You haven’t setup your	Call your wireless
		voicemail service with your	provider
	I can’t listen to	wireless provider
	I can’t listen to	You haven’t saved your	See “Call and setup
	my voice	voicemail number to	your voicemail” on
	messages	voicemail number to	your voicemail” on
	messages	your phone	page 42
		your phone	page 42
		You’ve forgotten your password	Call your wireless
		or are entering it incorrectly	provider
		The voicemail number you’ve	Call your wireless
		saved to your phone is incorrect	provider
	When I insert	You have fixed dialing activated	Deactivate fixed	19
	my SIM card	on your SIM card and the	dialing on the SIM	19
	my SIM card	on your SIM card and the	dialing on the SIM
	into another	receiving phone doesn’t support
	phone, it’s	fixed dialing
	rejected

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Nokia 6340 specifications Troubleshooting

Contents

User Guide Nokia User Guide Legal Information Wireless Internet Fun and games Accessories TopicsPage Contents Advanced features Phone bookUse voicemail Customize your phoneWireless Internet MessagesYour personal organizer Your phone and other devicesCare and maintenance Accessories 18 Reference informationTroubleshooting Fun and gamesSafety first Safety GuidelinesUse only qualified service personnel Use approved accessories and batteriesBe aware of interference Use your phone sensiblyQuick guide Use 1-touch dialingMenu Shortcuts MessagesLook for updates Welcome to NokiaGET the Most OUT of this Guide Follow graphic cluesSign UP with a Wireless Provider Before YOU Contact NokiaInternal antenna Have your phone or accessory handyNokia, Inc Woodland Center Boulevard TOP Review the basicsNokia 6340 AT a Glance Install the SIM Card Remove the Back CoverWith the phone facing Away from you, grip SIM slot is betweenInstall the Battery Charge the BatteryPosition the battery Insert the battery, contact end first into the battery slotBattery notes Remove the Battery Remove the SIM CardImportant Battery Information Switch on the PhoneInfrared Power key Set the time and dateStart Screen What’s on the Start screenHome MenuIndicator icons Icon IndicatesScroll up key Return to the Start screen from any activityUSE the Selection and Scroll Keys Make and Answer Calls Volume KEYAdjust earpiece volume Help Text Navigate Your PHONE’S MenusUse the scroll method Menu Number and Scroll BARAccessibility Solutions Use a shortcutAlternate format user guides Once inside the menu, use the scroll keys to highlightHOW the Loopset Works Other accessibility featuresLPS-1 Mobile Inductive Loopset Full Menu Shortcuts Cancel all call Personal 5-6 Services Voice Enter text Your phone’s keypadEnter Characters and Numbers Switch Between ABC and 123 Modes Switch Between Uppercase and Lowercase TextUse special characters Use four-way scrollingPhone book menu Phone bookOpen the Phone Book Add an entry to the Phone book Number types Add an address or note to a Phone book entryGeneral Mobile Home Work Fax Assign or Change a Number TypeSave a number only Display Phone book entries quicklySearch the Phone book quickly Stand-alone entryOptions while displaying a Phone book entry Edit names Erase names and numbersErase a Single Entry Erase ALL Names and NumbersAssign a primary number Caller groupsCustomize the Phone Book Change the Phone book view Caller Group OptionsSetup a caller group Your PHONE’S MemoryRename group Group logoMemory specific information Select a memoryPhone SIM cardAll Copy Phone Book EntriesOne by one View Service Numbers Missed, received, and dialed call options Call logCall LOG Options View missed calls View received callsView dialed numbers Call timesClear call lists Table onClear call timers View call durationActivate/deactivate summary after call Received calls appears in the displaySave Your Voice Mailbox Number Call and Setup Your VoicemailUse voicemail Listen to your voice messages Automate VoicemailWrite down some information Automated instructions to listen to your voice messagesSetup voicemail with dialing codes Learn HOW to Insert Dialing CodesDialing codes Bypasses a set of instructionsAdvanced features IN-CALL OptionsWith one call active Record Record the current phone conversation EqualizerRecord When you receive an incoming call Switch between callsCall Waiting End the active callReject a waiting call Place a new call with one on holdSend OWN Caller ID with Next Call Call ForwardingDelay before forwarding takes place Forward if out Reach Forward when notForward all data calls to a data mailbox Cancel all Forward allCancel call forwarding Automatic redialVoice Dial Activate or Deactivate Automatic RedialAssign a voice tag Voice dial a numberPress OK to try again or Back to exit Voice Dial with the HeadsetVoice Commands Add a voice tag for a commandDisplay voice tagged entries Change or erase a voice tagExecute a voice command Change or erase an existing voice commands tagExecute Voice Commands with the Headset At the Start screen, press Menu 5-2Voice Voice commandsVoice Recorder Record a memoView recorded memos Playback a memoErase a memo Record a phone conversationPlayback a Memo While in a Call Press OK and the memo is erasedTouch Dialing Assign a key to 1-touch dialingEnter a name for the number and press OK Change 1-TOUCH Dialing NumbersInternational Dialing Save international numbers with a + in frontSet the international prefix Press OK to erase the key assignmentCustomize your phone SET the Display LanguageProfiles Normal Silent Meeting Outdoor PagerSelect a profile Customize a profileCustom profile options Ringing options Select the ringing tone style Ringing toneSet a timed profile Keypad tonesAlert for Profile nameAccessibility Options Select and customize an accessory profileFor TTY users What YOU’LL NeedIf YOU Selected Headset If YOU Selected HandsfreeIf YOU Selected Loopset If YOU Selected TTY/TDDEnd a TTY call Connect TTY hardwareMake a call with TTY Optional Headsets Receive a TTY callConnect the headset Voice Dial a Number with the HDC-9P HeadsetCreate a Custom equalizer set Audio SettingsChoose an equalizer set When you receive a ringing tone Download a Ringing ToneManage phone security Lock and Unlock the KeypadSecurity Levels Lock the KeypadSet up and activate a fixed dialing list Set your security levelFixed Dialing Fixed dialing optionsView or edit the fixed dialing list Fixed dialing number optionsEdit Erase allChange Your Security Code Access CodesSecurity code Change Your PIN Code PIN codePIN Code Request Change Your PIN2 Code PIN2 CodePersonal unblocking key PUK codes Messages Message iconsBefore you can send and receive messages Save your message center numberTips for Composing a Message Predictive text input Activate/deactivate predictive textScroll to Message center number and press Select If the box is full, leave the number as it is and press OKUse predictive text Add new words to the dictionaryFor N for O for K for I for a Press to enter a space and begin writing the next wordScroll up Scroll left Insert character Scroll downWrite and Send a Message Read MessagesReply to a message At the Start screen, press Menu 01-1Messages Write messageReply options Forward a messageMail Next, setup an e-mail profile First, write down a couple of numbersWrite messages faster Compose your message using the keypad and press OptionsCompose and Send E-MAIL Download pictures When you receive a picture messagePicture Messages Compose and send a picture message To Save the PictureTemplates Send a template messagePREVIEW, CHANGE, or Erase a Picture Message Message TemplatesTo save the template before sending Insert a template into a messageCreate a custom template Organize Messages with Folders My folders Move a message to a folderADD a Folder of Your OWN Remove a FolderErase all messages in a folder Erase MessagesErase a single message Your personal organizer CalendarOpen the Calendar Use four-way scrollingMake a note for a specific date Monthly viewJump to a date Calendar note options View calendar notes the Day viewOptions while viewing the notes list Send a Note VIA Infrared or SMS Options while viewing a noteSend a Calendar note to another device From your Phone book, and press OK. The note is sent Receive Calendar Notes from Another DeviceView Received Calendar Notes Save Received Calendar NotesMake a TO-DO List Add a to-do noteChoose other to-do options Discard Viewed Calendar NotesOther Wallet features WalletSave to cal Save the to-do note as a calendar noteChange your wallet code Wallet time-outCreate a wallet code Reset the wallet code Wallet, you cannot restore this informationActivate code request Create a Wallet CardCompose a personal note Card entry fieldsOptions While Composing a Note Options while composing a note if predictive text is onView a Wallet Note Options while viewing the notes listSET the Time and Date Set the clock Options While Viewing a NoteOptions while viewing a note Or you can send a message to the numberShow/hide the clock Change the time formatSet the date Set or change the date formatAlarm Clock Set an alarmWhen the alarm sounds If AN Alarm has Previously Been SETTurn off an alarm Switch the phone on?USE the Calculator With the Phone onCurrency conversion Enter the second number in your calculationCalculator options Calculation plus sign, minus sign, etcEdit the Exchange Rate Home units Make one unit of foreign currencyForeign units Press Select to edit your choicePress Menu 9 Infrared Enable infrared communicationsInfrared Basics Check the status of an IR connection Send and Receive InformationSend a business card to another device Business Cards Create a business cardSend a Calendar Note to Another Device Send calendar notesReceive business cards and calendar notes Modem Setup PC ConnectivityNokia PC Suite Download softwareWireless Internet Services MenuWAP Settings Your wireless provider and WAPLaunch the Browser Provider’s homeNavigate a WAP Elements Common to Most PagesBrowser menu Options while browsingBrowser options off-line Browser options on-lineInbox New services and options Settings Images or only text DownloadSettings Cookies to be placed in your browser’s cache Current connection QuitBookmarks Save AN Address AS a BookmarkEnter a Bookmark Manually Return to a Bookmarked SiteON-LINE Purchases Download a Ringing TonePLAY, SAVE, or Erase a Ringing Tone Press Options, then choose Playback, Save tone, or Erase116 Settings Control game sounds, lights, and shakes Fun and gamesGames Main Menu SnakeStart a Game BumperPairs Accessories Extended 1000 mAh Li-Ion Battery BLB-3Spare Battery Charger DDC-1 Rapid Cigarette Lighter Charger LCH-9Rapid Travel Charger ACP-8U Headset Kit HDC-9PLoopset LPS-1 Leather Carry Case CSL-17Leather Carry Case CSL-27 Data Cable DLR-3PCompatible with Connectivity Deskstand DCH-8D Complete Car Kit CARK-91HReference information Batteries and ChargersReference information Important Safety Information Traffic safetyOperating environment PacemakersHearing aids Other medical devicesElectronic devices Posted facilitiesVehicles AircraftEmergency calls Making AN Emergency CallCertification Information 129 Care and maintenance Phone and may violate regulations governing radio devicesTroubleshooting What is my security code? What if my phone is lost or stolen?How do I lock the keypad? How do I unlock the keypad?Where is my phone’s model number and Serial number? What is the Imei number?How do I download a custom ringing tone? How do I change the contrast on the display?Glossary Your phone on the wireless network Internet Switch between profilesFax call Cable or Infrared IRRinging tone Available ringing tonesAbove them, inside the display Subscriber Identity ModuleWireless Phone alerts you to a variety of situationsNetwork Landline connectionsBattery operation times Technical informationNokia One-Year Limited Warranty 139140 Melbourne, FL 141142 143 Index NumericsBusiness cards CalculatorCalendar Call logCurrency CallsChange Download EraseFour-way scrolling HeadsetNetwork services KeypadLanguages LoopsetOptions PIN codePredictive text Primary numberSetup Scroll keysSelection keys SendingVoice command Start screenTransmit Vibrating alertVoicemail Wallet