Troubleshooting | Nokia 6340 manual

Care and maintenance

• TROUBLESHOOTING

The following table lists some common problems and their solutions.

	Problem	Possible cause	Possible solution

		The charger and phone aren’t	Securely connect the
	My phone isn’t	properly connected	charger to the phone
	charging	The charger is not properly	Ensure the charger is
		plugged into the wall	plugged in correctly
	My phone isn’t	The battery isn’t charged	Charge the battery
	making/	The signal strength is poor	If you are indoors,
	receiving calls	The signal strength is poor	If you are indoors,
	receiving calls		move toward a
			move toward a
			window
		You don’t have voicemail	Call your wireless
		service	provider
		You haven’t setup your	Call your wireless
		voicemail service with your	provider
	I can’t listen to	wireless provider
	I can’t listen to	You haven’t saved your	See “Call and setup
	my voice	voicemail number to	your voicemail” on
	messages	voicemail number to	your voicemail” on
	messages	your phone	page 42
		your phone	page 42
		You’ve forgotten your password	Call your wireless
		or are entering it incorrectly	provider
		The voicemail number you’ve	Call your wireless
		saved to your phone is incorrect	provider
	When I insert	You have fixed dialing activated	Deactivate fixed	19
	my SIM card	on your SIM card and the	dialing on the SIM	19
	my SIM card	on your SIM card and the	dialing on the SIM
	into another	receiving phone doesn’t support
	phone, it’s	fixed dialing
	rejected

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Nokia 6340 specifications Troubleshooting

Contents

User Guide Nokia User Guide Legal Information Wireless Internet Fun and games Accessories TopicsPage Contents Advanced features Phone bookUse voicemail Customize your phone Wireless Internet MessagesYour personal organizer Your phone and other devices Care and maintenance Accessories 18 Reference informationTroubleshooting Fun and games Safety first Safety Guidelines Use only qualified service personnel Use approved accessories and batteriesBe aware of interference Use your phone sensibly Quick guide Use 1-touch dialing Menu Shortcuts Messages Look for updates Welcome to NokiaGET the Most OUT of this Guide Follow graphic clues Sign UP with a Wireless Provider Before YOU Contact Nokia Internal antenna Have your phone or accessory handyNokia, Inc Woodland Center Boulevard TOP Review the basicsNokia 6340 AT a Glance Install the SIM Card Remove the Back CoverWith the phone facing Away from you, grip SIM slot is between Install the Battery Charge the BatteryPosition the battery Insert the battery, contact end first into the battery slot Battery notes Remove the Battery Remove the SIM Card Important Battery Information Switch on the PhoneInfrared Power key Set the time and date Start Screen What’s on the Start screenHome Menu Indicator icons Icon Indicates Scroll up key Return to the Start screen from any activityUSE the Selection and Scroll Keys Make and Answer Calls Volume KEYAdjust earpiece volume Help Text Navigate Your PHONE’S MenusUse the scroll method Menu Number and Scroll BAR Accessibility Solutions Use a shortcutAlternate format user guides Once inside the menu, use the scroll keys to highlight HOW the Loopset Works Other accessibility featuresLPS-1 Mobile Inductive Loopset Full Menu Shortcuts Cancel all call Personal 5-6 Services Voice Enter text Your phone’s keypadEnter Characters and Numbers Switch Between ABC and 123 Modes Switch Between Uppercase and Lowercase TextUse special characters Use four-way scrolling Phone book menu Phone bookOpen the Phone Book Add an entry to the Phone book Number types Add an address or note to a Phone book entryGeneral Mobile Home Work Fax Assign or Change a Number Type Save a number only Display Phone book entries quicklySearch the Phone book quickly Stand-alone entry Options while displaying a Phone book entry Edit names Erase names and numbersErase a Single Entry Erase ALL Names and Numbers Assign a primary number Caller groupsCustomize the Phone Book Change the Phone book view Caller Group Options Setup a caller group Your PHONE’S MemoryRename group Group logo Memory specific information Select a memoryPhone SIM card All Copy Phone Book EntriesOne by one View Service Numbers Missed, received, and dialed call options Call logCall LOG Options View missed calls View received calls View dialed numbers Call timesClear call lists Table on Clear call timers View call durationActivate/deactivate summary after call Received calls appears in the display Save Your Voice Mailbox Number Call and Setup Your VoicemailUse voicemail Listen to your voice messages Automate VoicemailWrite down some information Automated instructions to listen to your voice messages Setup voicemail with dialing codes Learn HOW to Insert Dialing CodesDialing codes Bypasses a set of instructions Advanced features IN-CALL OptionsWith one call active Record Record the current phone conversation Equalizer Record When you receive an incoming call Switch between callsCall Waiting End the active call Reject a waiting call Place a new call with one on holdSend OWN Caller ID with Next Call Call Forwarding Delay before forwarding takes place Forward if out Reach Forward when notForward all data calls to a data mailbox Cancel all Forward all Cancel call forwarding Automatic redialVoice Dial Activate or Deactivate Automatic Redial Assign a voice tag Voice dial a numberPress OK to try again or Back to exit Voice Dial with the Headset Voice Commands Add a voice tag for a commandDisplay voice tagged entries Change or erase a voice tag Execute a voice command Change or erase an existing voice commands tagExecute Voice Commands with the Headset At the Start screen, press Menu 5-2Voice Voice commands Voice Recorder Record a memoView recorded memos Playback a memo Erase a memo Record a phone conversationPlayback a Memo While in a Call Press OK and the memo is erased Touch Dialing Assign a key to 1-touch dialingEnter a name for the number and press OK Change 1-TOUCH Dialing Numbers International Dialing Save international numbers with a + in frontSet the international prefix Press OK to erase the key assignment Customize your phone SET the Display LanguageProfiles Normal Silent Meeting Outdoor Pager Select a profile Customize a profileCustom profile options Ringing options Select the ringing tone style Ringing tone Set a timed profile Keypad tonesAlert for Profile name Accessibility Options Select and customize an accessory profileFor TTY users What YOU’LL Need If YOU Selected Headset If YOU Selected HandsfreeIf YOU Selected Loopset If YOU Selected TTY/TDD End a TTY call Connect TTY hardwareMake a call with TTY Optional Headsets Receive a TTY callConnect the headset Voice Dial a Number with the HDC-9P Headset Create a Custom equalizer set Audio SettingsChoose an equalizer set When you receive a ringing tone Download a Ringing Tone Manage phone security Lock and Unlock the KeypadSecurity Levels Lock the Keypad Set up and activate a fixed dialing list Set your security levelFixed Dialing Fixed dialing options View or edit the fixed dialing list Fixed dialing number optionsEdit Erase all Change Your Security Code Access CodesSecurity code Change Your PIN Code PIN codePIN Code Request Change Your PIN2 Code PIN2 CodePersonal unblocking key PUK codes Messages Message iconsBefore you can send and receive messages Save your message center number Tips for Composing a Message Predictive text input Activate/deactivate predictive textScroll to Message center number and press Select If the box is full, leave the number as it is and press OK Use predictive text Add new words to the dictionaryFor N for O for K for I for a Press to enter a space and begin writing the next word Scroll up Scroll left Insert character Scroll down Write and Send a Message Read MessagesReply to a message At the Start screen, press Menu 01-1Messages Write message Reply options Forward a messageMail Next, setup an e-mail profile First, write down a couple of numbers Write messages faster Compose your message using the keypad and press OptionsCompose and Send E-MAIL Download pictures When you receive a picture messagePicture Messages Compose and send a picture message To Save the Picture Templates Send a template messagePREVIEW, CHANGE, or Erase a Picture Message Message Templates To save the template before sending Insert a template into a messageCreate a custom template Organize Messages with Folders My folders Move a message to a folderADD a Folder of Your OWN Remove a Folder Erase all messages in a folder Erase MessagesErase a single message Your personal organizer CalendarOpen the Calendar Use four-way scrolling Make a note for a specific date Monthly viewJump to a date Calendar note options View calendar notes the Day viewOptions while viewing the notes list Send a Note VIA Infrared or SMS Options while viewing a noteSend a Calendar note to another device From your Phone book, and press OK. The note is sent Receive Calendar Notes from Another DeviceView Received Calendar Notes Save Received Calendar Notes Make a TO-DO List Add a to-do noteChoose other to-do options Discard Viewed Calendar Notes Other Wallet features WalletSave to cal Save the to-do note as a calendar note Change your wallet code Wallet time-outCreate a wallet code Reset the wallet code Wallet, you cannot restore this informationActivate code request Create a Wallet Card Compose a personal note Card entry fields Options While Composing a Note Options while composing a note if predictive text is onView a Wallet Note Options while viewing the notes list SET the Time and Date Set the clock Options While Viewing a NoteOptions while viewing a note Or you can send a message to the number Show/hide the clock Change the time formatSet the date Set or change the date format Alarm Clock Set an alarmWhen the alarm sounds If AN Alarm has Previously Been SET Turn off an alarm Switch the phone on?USE the Calculator With the Phone on Currency conversion Enter the second number in your calculationCalculator options Calculation plus sign, minus sign, etc Edit the Exchange Rate Home units Make one unit of foreign currencyForeign units Press Select to edit your choice Press Menu 9 Infrared Enable infrared communicationsInfrared Basics Check the status of an IR connection Send and Receive InformationSend a business card to another device Business Cards Create a business card Send a Calendar Note to Another Device Send calendar notesReceive business cards and calendar notes Modem Setup PC ConnectivityNokia PC Suite Download software Wireless Internet Services Menu WAP Settings Your wireless provider and WAPLaunch the Browser Provider’s home Navigate a WAP Elements Common to Most Pages Browser menu Options while browsingBrowser options off-line Browser options on-line Inbox New services and options Settings Images or only text DownloadSettings Cookies to be placed in your browser’s cache Current connection Quit Bookmarks Save AN Address AS a BookmarkEnter a Bookmark Manually Return to a Bookmarked Site ON-LINE Purchases Download a Ringing TonePLAY, SAVE, or Erase a Ringing Tone Press Options, then choose Playback, Save tone, or Erase 116 Settings Control game sounds, lights, and shakes Fun and gamesGames Main Menu Snake Start a Game BumperPairs Accessories Extended 1000 mAh Li-Ion Battery BLB-3Spare Battery Charger DDC-1 Rapid Cigarette Lighter Charger LCH-9 Rapid Travel Charger ACP-8U Headset Kit HDC-9PLoopset LPS-1 Leather Carry Case CSL-17 Leather Carry Case CSL-27 Data Cable DLR-3PCompatible with Connectivity Deskstand DCH-8D Complete Car Kit CARK-91H Reference information Batteries and Chargers Reference information Important Safety Information Traffic safetyOperating environment Pacemakers Hearing aids Other medical devicesElectronic devices Posted facilities Vehicles Aircraft Emergency calls Making AN Emergency Call Certification Information 129 Care and maintenance Phone and may violate regulations governing radio devices Troubleshooting What is my security code? What if my phone is lost or stolen?How do I lock the keypad? How do I unlock the keypad? Where is my phone’s model number and Serial number? What is the Imei number?How do I download a custom ringing tone? How do I change the contrast on the display? Glossary Your phone on the wireless network Internet Switch between profilesFax call Cable or Infrared IR Ringing tone Available ringing tonesAbove them, inside the display Subscriber Identity Module Wireless Phone alerts you to a variety of situationsNetwork Landline connections Battery operation times Technical information Nokia One-Year Limited Warranty 139 140 Melbourne, FL 141 142 143 Index Numerics Business cards CalculatorCalendar Call log Currency CallsChange Download EraseFour-way scrolling Headset Network services KeypadLanguages Loopset Options PIN codePredictive text Primary number Setup Scroll keysSelection keys Sending Voice command Start screenTransmit Vibrating alert Voicemail Wallet