Troubleshooting, Problem Possible cause | Nokia 8265 specs

23 Troubleshooting

23

This section lists and answers many of the questions phone users most frequently ask.

	Problem	Possible cause	Possible solution

	My phone isn’t	The charger and the phone	Securely connect the
	charging.	are not properly connected.	charger to the phone.

		The charger is not properly	Ensure that the
		plugged in.	charger is plugged in
			correctly.

	My phone isn’t	The battery is not charged.	Charge the battery.
	making or
	making or	The signal strength is too	If you are indoors,
	answering	The signal strength is too	If you are indoors,
	answering	low.	move toward a
	calls.	low.	move toward a
	calls.		window.
			window.

	I can’t listen to	You don’t have voice mail
	my voice	service.
	messages.
	messages.	You have not set up your	This is a provider
		You have not set up your
		voice mailbox with your
		service provider.	dependent feature.
			Please call your
		The voice mail number you	Please call your
		The voice mail number you	wireless service
		have saved is incorrect.	provider.

		You have forgotten your
		password or are entering in
		incorrectly.

		Your voice mail number is	Refer to “Set up your
		not saved in the phone.	voice mailbox” on
			page 35.

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Nokia 8265 warranty Troubleshooting, Problem Possible cause

Contents

User Guide Wireless service Provider’s Customer care Model number Phone type Battery insideMy number Phone’s back cover Legal Information Export Controls Entering letters and numbers Voice mail Check memory status Security Code Phone lock Restrict calls RoamingWriting messages Predictive text input Start a new game Snake II Space Impact Reference information Pairs II Safety first Following are important safety precautions for phone useWireless devices can cause interference in aircraft Do not use a handheld phone while driving Switch off near blasting Your wireless phone is not water-resistant. Keep it dry Welcome GET the Most OUT of this GuideUnderstand the terms Follow graphic clues Understand Wireless Network Services Look for updatesSign up with a service provider Correctly Canada Find Information about Your PhoneContact Nokia Learn about Accessibility Solutions Contact your service providerAccessibility features You have questions or issues with your phone service Alternate user guide formats Register Your PhoneNewsletters HOW the Loopset Works Phone setup Install the BatteryInsert the battery Remove the back cover Charge the Battery When the charger is not in use Volume key Screen Up scroll key Left selection key Phone basicsYour Nokia 8265 Phone Top of phone Check signal strength About the Antenna Learn the Keys Key What it does Start screen Start screen appears. The Start screen is Indicators and Icons Navigation KeysSelection keys Scroll bar Screen Icon What it means IndicatorsIcons Screen Icon What it means Adjust the earpiece volume Making and answering callsHow Do You Tip Press Use caller ID Keep calls privateTurn on Voice Privacy Turn OFF Voice Privacy Phone menus Navigate MenusScroll through menus Use a shortcut Shortcut Menus Exit Menu Levels Time settings SettingsMeeting Outdoor ABC mode Entering letters and numbersStandard Text Input Enter Spaces and Punctuation Change from Capital Uppercase Letters Key CharactersErase Mistakes To switch back to capital letters again, press ModeUSE Punctuation and Special Characters Following characters are available Create Special Number Strings in 123 Mode Creates a wait when a number is dialed. This Phone book About the Phone BookUSE Phone Book Menus Phone Book Entries Must be Unique Viewing your phone book To Select a Scrolling View ADD Names and Numbers Change a Stored Telephone Number Erase Stored Names and Numbers Erase the Entire Phone Book Check Memory Status Scroll to Memory status. Press Select SET UP Your Voice Mailbox Voice mailPress Menu 1-3-2 Menu Messages Voice messages Voice Mailbox number SET Greetings and Passwords Listen to Your Voice MessagesDial your voice mail at a later time Press and hold Option What it does Call logCall LOG Options To check missed calls Check missed callsCheck dialed calls Check received calls Clear call listsPress Menu 2-2 Menu Call log Received calls Press Menu 2-4 Menu Call log Clear call lists Check Call Timers Turn on a current call timer Clear call timers Press Menu 2-5-5 Menu Call log Call timers Clear timers Menu Options What it does Advanced calling featuresUSE IN-CALL Options Store the call waiting feature code Press Menu Settings Network services Call waitingUSE Call Waiting Activate call waiting Make a conference call Recall a number from the phone book during a callAgain. If you press Second party is placed on hold To end both calls, press Activate call forwarding Store the call forwarding feature codeCall Forwarding Cancel Call Forwarding Save calling card information Automatic RedialUSE a Calling Card Access number Choose a calling card to useDialing Sequence Select appears highlighted. Press OK Make a call using a calling card Send Your OWN Number in Caller IDDelete a calling card Card Select a Phone Number Scroll to Send own number and press SelectScroll to Yes or No. Press OK Number from the phone book. Press OK SET Touch Tones Select the phone numberSet manual touch tones Set touch tone length Store touch tone sequences strings Store Touch Tone Strings with Phone NumbersStore the number as you normally would Send a Touch Tone String Select a Different Profile PersonalizationProfiles Customize a Profile Set ringing options Set the ringing volume Set the ringing tone Set a vibrating alertTo use, press OK Scroll to Vibrating alert and press Select Set keypad tones Set warning tonesSet message alert tone You can set warning tones in your phone on or off Set your phone to answer automatically Set the lights car kit onlyScroll to Message alert tone and press Select Scroll to Automatic answer and press Select SET the Clock Rename profiles Automatic time update Confirm automatic update of date and timeTime is set when you press OK Select the time format Turn off automatic update of date and time SET the Display LanguageDisplay or hide the clock You can set your phone to display a certain language ADD a Welcome Note USE 1-TOUCH DialingAssign a name or number to 1-touch dial key Press Menu 1-4 Menu Messages Welcome note Erase 1-touch dialing numbers Caller GroupsChange 1-touch dialing numbers Add names to a caller group Assign a ringing tone to a caller groupLimit calls to caller group members Scroll to the tone that you want to assign and press OK Display caller group graphics Rename a caller groupRemove names from a caller group Restore Factory Settings Receive a downloaded graphicView the new graphic Save a received graphic Types of Security Feature What it does For MoreSecurity Keypad Lock Security CodeLocking and Unlocking the Keypad Answering a call while the keypad is locked Phone Lock Change your security codeTurn on the phone lock Phone number you specify Access codes Phone lock Temporarily turn off the phone lockPermanently turn off the phone lock Answer a call with phone lock on Call the unlocked phone number Change your phone lock codeStore an unlocked phone number Restrict Calls Restrict outgoing calls Restrict incoming calls Network services Press Menu 5 Menu System. Your options are Set up the way your phone selects a networkSelect a system Roaming Indicators Roaming Standard text input Text message inputWriting Messages Using Predictive Text Predictive Text InputTurn on predictive text input Press Menu 1-1-1 Menu Messages Text messages Write Insert Symbols Turn off predictive text inputHelpful keys for predictive text input Insert Numbers Write Compound Words ADD a NEW Word to the Dictionary Text messages Receive a Text MessageRead a text message Urgent message a high priority message Choose options for a text message Erase a message Save messages in the outbox Reply to a messageForward a message Choose As message or As e-mail and press OK Have the feature activated Send Text MessagesPicture Messages Press Menu 1-1-1 Menu Messages Text messages Write message When Your PHONE’S Memory is Full Send Picture MessagesReceive picture messages Press Menu 1-2 Menu Messages Picture Messages Mail messages Send AN E-MAIL MessagePress Menu 1-1-2 Menu Messages Text messages Write e-mail Top right corner of the screen Receive AN E-MAIL Message Read an e-mail messageScroll to Send. Press OK to send immediately Message Sent Reply to or Forward AN E-MAIL Message Save E-MAIL Addresses Address , and press Select Add a new e-mail address Edit an e-mail addressMessage Saved appears briefly, confirming your action At the Name prompt, enter the name and press OK Personal digital assistant CalendarView the calendar Move from day to day Make Note Birthday Reminder Call Meeting Calendar alarm View ALL NotesErase Notes Scroll to Erase notes and press Select Send or receive calendar notes Send a Calendar NoteReceive a Calendar Note Save a Received Calendar Note Send and Receive Business Cards Send a business cardView a received business card Save a viewed business card Download Ringing Tones Delete a viewed business cardNotification of received ringing tones Listen to received ringing tones Alarm Clock Set the alarm clockTurn off the alarm when it rings Press Menu 4-1-2 Settings Alarm clock Set alarm time Turn off the alarm clock function CalculatorUse the calculator If you want to Press Convert currency SET the Exchange RatePress Menu 7 Menu Calculator. Press Options Scroll to Exchange rate and press OK Convert a Currency Amount Fun and games Start a NEW GamePress Menu 6 Menu Games and press Select New Game Start a new game Level Snake Space ImpactPairs Menu Reference information Batteries and Chargers 100 Important Safety InformationTraffic safety Operating environment Electronic devicesPacemakers Persons with Pacemakers Hearing Aids Other Medical DevicesVehicles Posted Facilities 103 Potentially explosive atmospheresVehicles 104 Emergency CallsMake an emergency call Certification Information SAR 105 106 107 Wireless Phone Safety TipsMessage from the Ctia 108 109 Message from the U.S. Food and Drug AdministrationWhat is FDAs role concerning the safety of wireless phones? 110 What kinds of phones are the subject of this update?What are the results of the research done already? 111 112 113 What about children using wireless phones?Where can I find additional information? 22 22 Maintenance & accessories 114 115 BatteryFEW Practical Rules for Accessory Operation Battery Option Charging TimesStandby and Talk Times Digital Talk Analog Talk Standby Time 117 Standard Travel Charger ACP-7URapid Travel Charger ACP-8U 118 Accessories for Your PhoneNokia XPRESS-ON Color Covers Always store and use the phone with the covers attached Remove the Back CoverRemove the Front Cover 119 120 Replace the Front CoverReplace the Back Cover Troubleshooting Problem Possible cause 122 What if my phone is lost of stolen?How do I keep from accidentally pressing the keys? How do I make the ringing volume louder? To answer the call, simply pressHow do I change the ringing tone? How do I store my voice mailbox number? How do I clear my call timers? How do I redial the last-dialed numberHow do I assign a key to 1-touch dialing? How can I change the contrast of my phone’s display? How can I download a custom ringing tone? 125 Feature Specification Technical information4F to + 104F 20C to + 40C Nokia One Year Limited Warranty 127 Limited warranty 128 129 Prepaid and insured toMelbourne, FL 130 131 Index 132 Keypad tones, setting 53 keys Label Language, setting the phone 57 lettersSaving an e-mail address in the phone book 133 134 One-touch dialing Personal assistant 87 phonePhone book Understanding wireless network services Erasing 78 forwarding 79 receiving 77, 83 sendingXpress-on color covers 135 136 Thank you for purchasing Your new Nokia 8265 phone