Agent and Supervisor features
3. Choose one of the following:
— Tap the Incalls soft key.
— Tap the NotReady soft key to enter the ACD queue.
Default Login
When you always use the same telephone, use the Default Login to log in only one time at the beginning of a shift. The Default Login uses the login of the previous shift to enter the same ACD queues and with the same Supervisor.
1. Lift the handset.
2.Tap the Incalls soft key.
3.When Enter Agent ID appears on the screen, use the dialpad to enter the ID.
4.Choose one of the following:
—If the queue requires a Supervisor ID, press the # key three times.
—If the queue does not require a Supervisor ID, press the # key two times.
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