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1000 manual Revision history
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Default Login
Cleaning the Telephone Screen
Safety
Use Night Service
Login
Supervisor features
Edit text using the soft keys
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Contents
IP Phone
Page
Revision history
Revision history
Contents
Supervisor features
Index
Basic features
About the IP Phone
IP Phone
Telephone controls
About the IP Phone
About the IP Phone
About the IP Phone
Telephone Display
IP Phone 2007 display
Tools/Navigation area
About the IP Phone
Cleaning the Telephone Screen
Touch panel
Enter and edit text
Enter text using the telephone dialpad
Application Text Entry
Enter text using the pop-up keyboard
Edit text using the soft keys
Editing soft key description
Enter text using the USB keyboard
USB keyboard function keys during telephone calls
Agent and Supervisor features
Agent Login
Login with Agent ID and Multiple Queue Assignments
Agent ID and MQA login options
To log
Default Login
Agent Logout
To log out
Answer ACD calls
Agent features
To answer the call
Use Force Call
To enable call forcing for headset users
To terminate the call
Use Activity code
To record activities
Use Emergency
Use Not Ready
To place a call
Place or answer non-ACD calls
To answer a call
To answer a call from the supervisor
Contact the supervisor
To answer a call from the supervisor while on another call
To return to the ACD call
To place a call to the supervisor
To conference in the supervisor during a call in progress
Supervisor features
Use Answer Agent
Use Answer Emergency
Use Agent key
Agent status
Use Call Agent
Use Interflow
Use Night Service
To activate Night Service
To transition to Night Service
To deactivate Night Service
Observe
Display Queue
To display information on the ACD queue
Current status of ACD queue
Display Agent status
Current status of agents
Display Queue soft key states
Soft key display Queue status Description
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Regulatory and safety information
Safety
EMC Compliance
Other
DenAn regulatory notice for Japan
Regulatory and safety information
Index
Cleaning
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Copyright 2007 Nortel Networks. All rights reserved
