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Nortel Networks 1000 manual Enter text using the USB keyboard

Models: 1000

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Enter and edit text

Enter text using the USB keyboard

The USB keyboard, when connected, can be used to enter text in the tools and graphical applications.

For number entry in telephone applications (for example, when dialing), the keyboard may be used to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) can be used to control the telephone. Table 3 shows the function keys and their associated action during telephone calls.

Table 3: USB keyboard function keys during telephone calls

Function key	Action

f1	Go to Handsfree mode

f2	Go to Headset mode

f3	Place the current call on Hold

f4	Mute the current call

f5	Volume Up

f6	Volume Down

f7	Copy

f8	Quit

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Nortel Networks 1000 manual Enter text using the USB keyboard, USB keyboard function keys during telephone calls

Contents

IP Phone Page Revision history Revision history Contents Index Supervisor featuresAbout the IP Phone Basic featuresIP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone IP Phone 2007 display Telephone DisplayTools/Navigation area About the IP Phone Touch panel Cleaning the Telephone ScreenEnter and edit text Enter text using the telephone dialpadApplication Text Entry Enter text using the pop-up keyboard Edit text using the soft keysEditing soft key description USB keyboard function keys during telephone calls Enter text using the USB keyboardAgent Login Agent and Supervisor featuresLogin with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login To log out Agent LogoutAnswer ACD calls Agent featuresTo answer the call Use Force Call To enable call forcing for headset usersTo terminate the call To record activities Use Activity codeUse Not Ready Use EmergencyTo place a call Place or answer non-ACD callsTo answer a call To answer a call from the supervisor Contact the supervisorTo answer a call from the supervisor while on another call To return to the ACD call To place a call to the supervisorTo conference in the supervisor during a call in progress Use Answer Agent Supervisor featuresUse Answer Emergency Use Agent keyAgent status Use Interflow Use Call AgentTo deactivate Night Service Use Night ServiceTo activate Night Service To transition to Night ServiceDisplay Queue ObserveCurrent status of ACD queue To display information on the ACD queueCurrent status of agents Display Agent statusSoft key display Queue status Description Display Queue soft key statesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information EMC Compliance SafetyDenAn regulatory notice for Japan OtherRegulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved