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Nortel Networks 1000 manual To place a call to the supervisor, To return to the ACD call

Models: 1000

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Agent features

To place a call to the supervisor

Tap the Supervisor soft key.

Note: Calls are automatically put on hold when the Supervisor soft key is used.

To return to the ACD call

Tap the Incalls soft key.

To conference in the supervisor during a call in progress

1.Tap the Supervisor soft key to talk privately with the supervisor.

2.Tap the Supervisor soft key again for a conference call.

To transfer a call to the supervisor during a call in progress

1. Tap the Supervisor key.

2.When the supervisor answers, tap the Supervisor key again.

3.Press the Goodbye key to terminate access to the call.

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Nortel Networks 1000 manual To place a call to the supervisor, To return to the ACD call

Contents

IP Phone Page Revision history Revision history Contents Supervisor features IndexBasic features About the IP PhoneIP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone Telephone Display IP Phone 2007 displayTools/Navigation area About the IP Phone Cleaning the Telephone Screen Touch panelApplication Text Entry Enter text using the telephone dialpadEnter and edit text Editing soft key description Edit text using the soft keysEnter text using the pop-up keyboard Enter text using the USB keyboard USB keyboard function keys during telephone callsAgent and Supervisor features Agent LoginLogin with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login Agent Logout To log outTo answer the call Agent featuresAnswer ACD calls To terminate the call To enable call forcing for headset usersUse Force Call Use Activity code To record activitiesUse Emergency Use Not ReadyTo answer a call Place or answer non-ACD callsTo place a call To answer a call from the supervisor while on another call Contact the supervisorTo answer a call from the supervisor To conference in the supervisor during a call in progress To place a call to the supervisorTo return to the ACD call Supervisor features Use Answer AgentAgent status Use Agent keyUse Answer Emergency Use Call Agent Use InterflowUse Night Service To activate Night ServiceTo transition to Night Service To deactivate Night ServiceObserve Display QueueTo display information on the ACD queue Current status of ACD queueDisplay Agent status Current status of agentsDisplay Queue soft key states Soft key display Queue status DescriptionTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information Safety EMC ComplianceOther DenAn regulatory notice for JapanRegulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved