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Nortel Networks 1000 manual About the IP Phone, Basic features

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About the IP Phone 2007

About the IP Phone 2007

The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI). In addition, advanced text and graphic-based web-centric applications are supported.

The IP Phone 2007 does not support the IP Phone Key Expansion Module (KEM).

Note: Not all features are available on all telephones. Consult the system administrator to verify which features are available.

Basic features

The IP Phone 2007 supports the following features:

•12 programmable feature keys

•four context-sensitive soft keys providing access to a maximum of 10 features

For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115).

Note: The IP Phone 2007 may not be configured to support soft key functionality. Consult the system administrator.

•speaker for on-hook dialing or on-hook listening

•volume control bar for adjusting ringer, speaker, handset, and headset volume

•four call-processing fixed keys:

—Hold

—Goodbye

—Handsfree

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Nortel Networks 1000 manual About the IP Phone, Basic features

Contents

IP Phone Page Revision history Revision history Contents Index Supervisor featuresAbout the IP Phone Basic featuresIP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone IP Phone 2007 display Telephone DisplayTools/Navigation area About the IP Phone Touch panel Cleaning the Telephone ScreenEnter and edit text Enter text using the telephone dialpadApplication Text Entry Enter text using the pop-up keyboard Edit text using the soft keysEditing soft key description USB keyboard function keys during telephone calls Enter text using the USB keyboardAgent Login Agent and Supervisor featuresLogin with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login To log out Agent LogoutAnswer ACD calls Agent featuresTo answer the call Use Force Call To enable call forcing for headset usersTo terminate the call To record activities Use Activity codeUse Not Ready Use EmergencyTo place a call Place or answer non-ACD callsTo answer a call To answer a call from the supervisor Contact the supervisorTo answer a call from the supervisor while on another call To return to the ACD call To place a call to the supervisorTo conference in the supervisor during a call in progress Use Answer Agent Supervisor featuresUse Answer Emergency Use Agent keyAgent status Use Interflow Use Call AgentTo deactivate Night Service Use Night ServiceTo activate Night Service To transition to Night ServiceDisplay Queue ObserveCurrent status of ACD queue To display information on the ACD queueCurrent status of agents Display Agent statusSoft key display Queue status Description Display Queue soft key statesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information EMC Compliance SafetyDenAn regulatory notice for Japan OtherRegulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved