Observe, Display Queue | Nortel Networks 1000 specification

Supervisor features

2.Press the 3 key (3 = D for Day) to resume Day mode.

The Night Service soft key color changes and remains altered. New calls enter the queue.

Observe

Use the Observe feature to monitor an agent in a call.

1.Tap the Observe soft key.

2.Choose one of the following:

— Tap a selected Agent soft key.

— Dial the agent’s Position ID.

3.Tap the Call Agent soft key to talk to the agent being monitored.

4.Tap the Observe soft key to terminate the observation.

Display Queue

Use the Display Queue feature to access the status of calls in an ACD queue. The information displayed includes the following:

•number of calls waiting in the queue

•number of agent positions occupied for the queue

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Nortel Networks 1000 manual Observe, Display Queue

1000 specifications

Nortel Networks 1000, commonly known as the Nortel 1000, represents a significant advancement in telecommunications technology during its era. Launched in the 1990s, this digital switch was pivotal for telecom service providers, emphasizing flexibility, scalability, and performance. Its design catered to a variety of applications, making it an ideal choice for both large corporations and smaller enterprises.

One of the standout features of the Nortel 1000 was its modular architecture. This design enabled users to customize their systems based on specific needs, easily incorporating additional modules and capabilities as required. The modularity allowed for seamless upgrades and expansions, making it a cost-effective solution for growing businesses. The Nortel 1000 also supported Voice over IP (VoIP) technology, which revolutionized traditional telephony services. By converting voice signals into digital data, it facilitated more efficient transmission over the internet, reducing costs associated with traditional long-distance calls.

In terms of reliability, the Nortel 1000 was engineered with high availability in mind. Redundant power supplies and failover mechanisms ensured that telecom services remained uninterrupted, even in the event of hardware failures. Furthermore, Nortel incorporated robust security features, including encryption and authentication protocols, to safeguard communications and protect sensitive information.

The system also supported advanced telephony features such as call forwarding, voicemail, conferencing, and automated attendant services. These features enhanced user experience and efficiency, making the Nortel 1000 an appealing choice for businesses seeking to optimize their communication processes. The switch was also capable of integrating with existing legacy systems, which mitigated the cost and complexity associated with transitioning to newer technologies.

Nortel Networks placed a significant emphasis on user-friendly management with the Nortel 1000. The intuitive interface allowed system administrators to monitor performance, configure settings, and manage users with relative ease. This focus on usability contributed to the overall appeal of the Nortel 1000 in a rapidly evolving telecommunications landscape.

In conclusion, the Nortel Networks 1000 set a benchmark for digital switching technologies in its time. Its modularity, support for VoIP, reliability, and advanced feature set made it a robust solution for modern telecommunications needs, and its legacy continues to influence the industry today.

Contents

IP Phone Page Revision history Revision history Contents Index Supervisor features About the IP Phone Basic features IP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone IP Phone 2007 display Telephone Display Tools/Navigation area About the IP Phone Touch panel Cleaning the Telephone Screen Enter and edit text Enter text using the telephone dialpadApplication Text Entry Enter text using the pop-up keyboard Edit text using the soft keysEditing soft key description USB keyboard function keys during telephone calls Enter text using the USB keyboard Agent Login Agent and Supervisor features Login with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login To log out Agent Logout Answer ACD calls Agent featuresTo answer the call Use Force Call To enable call forcing for headset usersTo terminate the call To record activities Use Activity code Use Not Ready Use Emergency To place a call Place or answer non-ACD callsTo answer a call To answer a call from the supervisor Contact the supervisorTo answer a call from the supervisor while on another call To return to the ACD call To place a call to the supervisorTo conference in the supervisor during a call in progress Use Answer Agent Supervisor features Use Answer Emergency Use Agent keyAgent status Use Interflow Use Call Agent To activate Night Service Use Night ServiceTo transition to Night Service To deactivate Night Service Display Queue Observe Current status of ACD queue To display information on the ACD queue Current status of agents Display Agent status Soft key display Queue status Description Display Queue soft key states Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information EMC Compliance Safety DenAn regulatory notice for Japan Other Regulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved