Additional features

Troubleshoot Virtual Office

When you use Virtual Office, error messages may display on-screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshoot Virtual Office (Part 1 of 3)

Displayed Message

Probable Cause

Action

 

 

 

Busy, try again

Remote IP Phone is

Wait for remote

 

active (not idle).

telephone to become

 

 

idle and try again.

 

 

 

 

ACD IP Phone is

Log out of ACD IP

 

logged in.

Phone before

 

 

initiating Virtual

 

 

Office from another

 

 

IP Phone.

 

 

 

 

Make-Set-Busy is

Set Make-Set-Busy

 

inactive on ACD IP

active on ACD IP

 

Phone.

Phone.

 

 

 

Invalid ID (1)

Incorrect User ID

Enter correct User ID.

 

entered.

 

 

 

 

 

User ID is not in

Notify system

 

Gatekeeper

administrator.

 

database.

 

 

 

 

Invalid ID (2)

Incorrect User ID

Enter correct User ID.

 

entered.

 

 

 

 

Invalid ID (3)

Incorrect User ID

Enter correct User ID.

 

entered.

 

 

 

 

 

User ID in

Notify system

 

Gatekeeper database

administrator.

 

points to originating

 

 

Call Server.

 

 

 

 

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Nortel Networks 2001 manual Troubleshoot Virtual Office Part 1