Troubleshoot Virtual Office | Nortel Networks 2001 specs

Additional features

Troubleshoot Virtual Office

When you use Virtual Office, error messages may display on-screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshoot Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Action

Busy, try again	Remote IP Phone is	Wait for remote
	active (not idle).	telephone to become
		idle and try again.

	ACD IP Phone is	Log out of ACD IP
	logged in.	Phone before
		initiating Virtual
		Office from another
		IP Phone.

	Make-Set-Busy is	Set Make-Set-Busy
	inactive on ACD IP	active on ACD IP
	Phone.	Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID in	Notify system
	Gatekeeper database	administrator.
	points to originating
	Call Server.

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Nortel Networks 2001 manual Troubleshoot Virtual Office Part 1

Contents

IP Phone Page Revision history Revision history Contents Record a Calling Party Number Additional features Contents About the IP Phone Basic features Line Telephone controls Goodbye Services itemsHold Msg/Inbox About the IP Phone IP Phone 2001 LCD screen display Telephone display Security features Call features and Flexible Feature CodesServices To change your Scpw About the IP Phone Before you begin Connect the IP Phone 2001 componentsSteps IP Phone 2001 connections Configure options on IP Phone Use the Telephone Option menu To use the Telephone Option menu Services To adjust Ringer volume Adjust volume Telephone Option menu To adjust Handset listen volume To adjust On-hook dialing/listen volume To adjust the Buzzer volume To adjust display screen contrast Adjust display screen contrast To select a language Select a language To select a date/time format Select Date/Time format To select Local DialPad Tone Select Local DialPad Tone To choose a ring type Select Ring type To view set information View set information Use Off-hook dialing Make a callUse On-hook dialing Goodbye To use Predial Line To edit a Predial number Use Predial Line Activate Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFC To deactivate Ring Again before notification Redial last number calledEnter the Ring Again Deactivate To use Last Number Redial To create a Speed Call number Use Speed CallTo make a Speed Call Press the Speed Call Controller key To make a System Speed Call Make a System Speed CallPress the System Speed Call key Press the System Speed Call To answer a call Answer a call Place a call on hold While on an active callTransfer a call To place a call on hold To activate Timed Reminder Recall Use Timed Reminder Recall Replace the handset before To park a call on the System Park DN or your own DN Use Call Park To retrieve a parked call To record a caller’s number for accounting purposes Record a Calling Party Number To activate Call Trace Trace a Malicious callConference key Use Call Forward While away from your deskTo forward your calls or change the forward number To deactivate Call Forward To reinstate Call Forward to the same number Use Internal Call ForwardTo activate Internal Call Forward To deactivate Internal Call Forward To activate Remote Call Forward Use Remote Call Forward To deactivate Remote Call Forward To lock your telephone Secure your telephoneTo unlock your telephone Dial the Electronic Lock Deactivate FFC Dial your Station Control Password To set up a conference call Set up a conference callTalk with more than one person Press the Line DN key to return to your original call To call group members Use Group CallTo answer a Group Call To end a Group Call Goodbye Use Make Set Busy Work without interruptionEnter the Make Set Busy Activate FFC Enter the Make Set Busy Deactivate FFC Use Call Page Connect to make an announcement Additional call featuresTo use Call Call Detail Recording FFC Charge a call or charge a forced callTo charge a call in progress Detail Recording FFC Dial the Call Detail Recording FFC Line To charge a call to an account when you transfer a call Press the Conference key. The call is placed on hold To use Enhanced Override Use Enhanced OverrideTo disconnect Enhanced Override To use Forced Camp-on Use Forced Camp-onTo answer a call camped-on to your extension To override a busy/engaged signal Override a busy signalUse Privacy Release To end the connection To use Automatic Preselection Meet-me Use Radio To use Automatic Post selection Dial the Radio Paging Access FFCTo answer a Radio Additional call features Virtual Office Additional features Additional features Virtual Office on your remote telephone Logged on to an IP Phone 2001 using an IP Softphone Virtual office on your office telephone To log out from a remote telephone Virtual Office logout Troubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Troubleshoot Virtual Office Part 2 Troubleshoot Virtual Office Part 3 Local Mode Normal ModeMedia Gateway 1000B Resume Normal Mode Resume Normal Troubleshoot MG 1000BMode Set Automatic Wake-Up Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Dial the Automatic Wake-Up Quit FFC To quit an Automatic Wake-Up callGoodbye To verify the time for the Automatic Wake-Up call Flexible Feature Codes FFCs Flexible Feature Codes FFCs Terms you should know Information display Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Internet address