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Nortel Networks 2033 manual Troubleshoot Virtual Office Part 1

Models: 2033

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Additional features

2.Press the Navigation keys to scroll and highlight Virtual Office Logout.

3.Press the Select key.

Troubleshoot Virtual Office

When you use Virtual Office, error messages may display on-screen. Table 4 lists error messages and actions to correct the causes.

Table 4: Troubleshoot Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Action

Busy, try again	Remote IP Phone is	Wait for remote
	active (not idle).	telephone to become
		idle and try again.

	ACD IP Phone is	Log out of ACD IP
	logged in.	Phone before
		initiating Virtual
		Office from another
		IP Phone.

	Make-Set-Busy is	Set Make-Set-Busy
	inactive on ACD IP	active on ACD IP
	Phone.	Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

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Nortel Networks 2033 manual Troubleshoot Virtual Office Part 1

Contents

Title Page Revision history Revision history Contents Make a call Use Remote Call ForwardAdditional call features Additional featuresContents Regulatory and safety information EMCVcci TranslationSafety DenAn regulatory notice for Japan Basic features About the IP Audio Conference PhoneIP Audio Conference Phone Extension microphones Extension microphoneTelephone controls About the IP Audio Conference Phone About the IP Audio Conference Phone Telephone display IP Audio Conference Phone 2033 LCD screen displayTelephone status indicators Soft keysStatus indicators Call features and Flexible Feature CodesSecurity features To change your Scpw Press the Select key to accept the new password Connect the IP Audio Conference Phone 2033 components Before you beginPower Over Ethernet PoE StepsIP Audio Conference Phone 2033 connections Configure options on the IP Audio Conference Phone Telephone Option menu Use the Telephone Option menuTo use the Telephone Option menu Adjust volume To adjust Ringer volumeTo adjust Speaker volume To adjust the Buzzer volume Adjust display screen contrast To adjust display screen contrastTo select a language Select a languageSelect Date/Time format To select Local DialPad Tone Select Local DialPad ToneTo select a date/time format View Set Information To view set informationSelect Ring type To choose a ring typeSelect Call Timer To Enable/Disable Call TimerTo use Predial Make a callUse Predial To activate Ring Again Activate Ring AgainTo edit a Predialed number Enter the Ring Again Activate FFC Redial last number calledPress the Ring Again RngAgn Enter the Ring Again DeactivateTo create a Speed Call number Use Speed CallTo use Last Number Redial Press the System Speed Call Make a System Speed CallPress the Speed Call Controller SpcCtl key SScUsr keyAnswer a call To answer a callTransfer a call While on an active callPlace a call on hold To place a call on holdUse Timed Reminder Recall To activate Timed Reminder RecallUse Call Park To park a call on the System Park DN or your own DN To retrieve a parked callTo record a caller’s number for accounting purposes Record a Calling Party NumberTrace a malicious call Press the Call Party CParty key to return to the callTo activate Call Trace Conference Conf keyTo forward your calls or change the forward number While away from your deskUse Call Forward To deactivate Call ForwardInternal Call Forward Deactivate FFC Use Internal Call ForwardUse Remote Call Forward To activate Remote Call Forward Secure your telephone To deactivate Remote Call ForwardTo lock your telephone To unlock your telephone If dialing locally, press the Goodbye Talk with more than one person Set up a conference callTo set up a conference call Use Group Call To call group membersTo answer a Group Call To end a Group CallEnter the Make Set Busy Activate FFC Work without interruptionUse Make Set Busy Enter the Make Set Busy Deactivate FFCCharge a call or charge a forced call Additional call featuresUse Call Page Connect to make an announcement To use CallPress the Conference Conf key To charge a call in progressPress the Transfer Trans key To charge a call to an account when you transfer a call Dial the Call Detail Recording FFCUse Forced Camp-on To use Forced Camp-onTo use Enhanced Override Use Enhanced OverrideTo answer a call camped on to your extension To disconnect Enhanced Override Override a busy signalTo override a busy/engaged signal Press the Privacy Release PrvRls key during a call Use Privacy ReleaseUse Radio Paging To use Automatic Post selection To answer a Radio Additional features Virtual OfficeVirtual Office on your remote telephone Additional features Additional features Virtual Office on your office telephone To log out from a remote telephoneTroubleshoot Virtual Office Troubleshoot Virtual Office Part 1Troubleshoot Virtual Office Part 2 Troubleshoot Virtual Office Part 3 Media Gateway 1000B Normal ModeLocal Mode Resume Normal Mode Mode Troubleshoot MG 1000BResume Normal To enter the time for an Automatic Wake-Up call Hospitality featuresSet Automatic Wake-Up Dial the Automatic Wake-Up Request FFCTo verify the time for the Automatic Wake-Up call To quit an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Flexible Feature Codes Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Nortel Communication Server