Nortel Networks 330, 320 manual Transferring Calls, To transfer a call on

Using the Basic Features of Your SoundPoint IP 330/320 Phone

Transferring Calls

		A call can be transferred in one of three ways:
		•	Consultative transfer—The party to whom you want to transfer the call
			answers their phone before you transfer the call or hang up. You can
			consult with them before completing the transfer.
			— To transfer a call: on page 3-11.
		•	Blind transfer—The call is automatically transferred after you dial the
			number of the party to whom you want to transfer the call.
			— To perform a blind transfer: on page 3-12.
	•		Attended transfer—The parties are automatically connected to each other
			after you exit the conference.
			— Set up a conference call and then end your participation. For more
			information, refer to Setting Up Conferences on page 3-9.
	To transfer a call:
	1.		During a call, press Trans soft key.
			The active call is placed on hold.
	2.		Enter the number to which you want to transfer the call.
			A normal (or consultative) transfer is assumed.
Note
		Access to the local contact directory, corporate directory, or received callers list at
		this point will be added in a future release. For more information, contact your
		system administrator.
	3.		As soon as the ring-back sound is heard or after the party answers, press
			Trans soft key to complete the transfer.

You can talk privately to the party to which you are transferring the call before the transfer is completed.

If you are using a handset, the transfer can be completed by putting the handset on the cradle.

You can cancel the transfer before the call connects by pressing the Cancel soft key.

3 - 11