Nortel Networks 330, 320 manual Using Automatic Call Distribution

4

Using the Advanced Features of Your SoundPoint IP 330/320 Phone

This chapter provides operating instructions for the advanced features of the

SoundPoint IP 330/320 phone. This chapter contains instructions on:

•Using Automatic Call Distribution

•Using Multiple Call Appearances

•Using Buddy Lists

•Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the phone’s basic features, refer to Using the Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1.

If you require additional information or assistance with your new phone, contact your system administrator.

Using Automatic Call Distribution

Note	ACD is not available on all call servers. For more information, contact your system
	administrator.

Automatic call distribution (ACD) systems allow companies that handle a lot of incoming phone calls to direct them to a person who is able to talk at the earliest opportunity.

The SoundPoint IP 330/320 phone allows:

•ACD login and logout

•ACD agent available and unavailable

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