Main
Page
North American Regulatory Information
Safety
Enhanced 911 Configuration
Radio-frequency Interference
Telecommunication registration
Network Connection
Canada and US
Hearing Aid Compatibility
Electromagnetic Compatibility
Telephone Company Registration
Use of a Music Source
Rights of the Telecommunications Company
Repairs
Canadian Regulations - please read carefully
Notice
US Regulations - please read carefully
Federal Communications Commission (FCC) Notice
Ringer Equivalence Number
Hearing Aids
Programming Emergency Numbers
EMI/EMC (FCC Part 15)
Important Safety Instructions
Installation
Use
International Regulatory Information
Safety
Additional Safety Information
Limited Warranty
Exclusions
Warranty Repair Services
After Warranty Service
Contents
North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 1 Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 15
Chapter 4 Selecting the media bay modules for your system . . . . . . . . . . . . . . . . . . 59
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Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Figures
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Page
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Tables
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Preface
Symbols used in this guide
Text conventions
Acronyms
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Related publications
System documentation map
Preface 9
Installation documentation
10 Preface
Operations documentation
Preface 11
Call Management documentation
Unified Manager and hardware maintenance documentation
Multi-site Administration: Network Configuration Manager
How to get help
USA and Canada
Presales Support (CSAN)
EMEA (Europe, Middle East, Africa)
CALA (Caribbean & Latin America)
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Chapter 1 Introducing the Business Communications Manager
Business Communications Manager system components
Computer components
Hardware components
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Telephony components
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Data networking components
Media Services Card
MSC IP call processing hardware
Connection ports
BCM1000 LEDs
System options
Telephony features and options
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Data features
Business Communications Manager expansion unit
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Chapter 1 Introducing the Business Communications Manager 31
Installation process overview
Figure 10 provides an overview of the installation process described in this book.
Figure 10 Installation and initialization overview
Continued on next page . . .
32 Chapter 1 Introducing the Business Communications Manager
N0008587 01
Installation overview, continued . . .
Chapter 2 Telephony hardware
34 Chapter 2 Telephony hardware
Figure 11 Telephony hardware components.
Media bay module common features
LEDs
Table 2 Module Power and Status LED states
Figure 12 Module LED locations Indicates state of
CTM
Power connections
Figure 13 Rear of modules showing DS256 and power connectors
DIP switches
Chapter 2 Telephony hardware 37
Trunk media bay modules
Table 3 Trunk media bay modules
Digital Trunk media bay module
Global Analog Trunk Module (GATM)
Caller ID Trunk media bay module
(North American systems only)
Basic Rate Interface media bay module
42 Chapter 2 Telephony hardware
Station media bay modules
Table 5 Station modules
Digital Station media bay module
4X16 media bay module
(North American systems only)
Analog station modules and analog devices
Chapter 2 Telephony hardware 45
Table 6 Analog engineering specifications (Continued)
Analog Station media bay module
Global Analog Station media bay module (GASM8)
Specialized media bay modules
Fiber Expansion media bay module
Digital drop and insert MUX (DDIM)
Telephones and adapters
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Cordless and wireless systems
Digital Mobility Solutions
Wireless LAN telephony
Digital 7406 system components
Chapter 3 Auxiliary requirements
Computer specifications
Security changes
Browser requirements
Preloading Java class files on your workstation
Optimizing Unified Manager speed
Using an HTTP Proxy server
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Chapter 4 Selecting the media bay modules for your system
Selecting the trunk media bay modules
An example:
Selecting the station media bay modules
Upgrading from an existing Norstar system
Determining system capacity
Understanding DS30 bus blocks
Changing the DS30 split
Explaining Double Density
Setting Offsets
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Determining module DS30 bus requirements
Figure 27 shows how much of a DS30 bus each module requires.
per DS30
Trunks (lines) Stations (extensions/DNs)
Combination and specialized
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Chapter 5 Installing the BCM1000
Preparation checklist
Environment checklist
Electrical requirements
Internal wiring requirements
Digital loop
Analog loop
System equipment and supplies
Basic hardware
Optional equipment
Equipment for Installing the BCM1000
Installing the BCM1000 in a rack
Attaching the rack mounting brackets
Installing the BCM1000 into the rack
Installing the BCM1000 on the wall
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Installing the BCM1000 on a flat surface
Replacing your BCM1000 hardware
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Chapter 6 Installing the BCM1000e (expansion unit)
Installing the BCM1000e into a rack
Attaching the mounting brackets
Attaching the BCM1000e to the rack
Installing the BCM1000e on the wall
Installing the BCM1000e on a flat surface
Connecting the BCM1000e to the BCM1000
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Chapter 7 Setting media bay module DIP switches
Rules for assigning DS30 bus blocks and offsets
Notes about assigning modules
Choosing the assigned order for modules
3/5 DS30 split
88 Chapter 7 Setting media bay module DIP switches
Figure 38 Assigning double density modules to the DS30 bus hierarchy
Partial Double Density
Full Double Density
Double-density example
07*
(system configured as PDD)
Determining module DIP switch settings
Page
Setting the DIP switches on the modules
Line and extension numbers for specific modules
Table 14 shows the switch settings for each DS30 bus, and the resulting line assignments.
DTM switch settings
94 Chapter 7 Setting media bay module DIP switches
Table 15 shows the switch settings for each DS30 bus, and the resulting line assignments.
BRI switch settings
Table 15 DTM switch settings (E1 and UK PRI)
Table 16 BRIM S/T switch settings
CTM/GATM switch settings
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CTM/GATM DIP switch settings
Country select DIP switch settings
4X16 switch settings
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ASM 8/GASM8 switch settings
102 Chapter 7 Setting media bay module DIP switches
Table 20 ASM8 settings for upgraded 2.5 systems and new 3.0 systems (Continued)
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DSM switch settings
Standard mode
Enhanced mode
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FEM switch settings
Chapter 8 Installing media bay modules
Shutting down the system
Installing a media bay module
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Reconnecting the equipment
Replacing media bay modules
Installation/replacement troubleshooting
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Chapter 9 Starting the system
Checking power and wiring
Chapter 9 Starting the system 119
Checking system power and status
Figure 47 LEDs confirm that BCM1000 is active
Table 28 BCM1000 LED states
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Connecting the data networking hardware
Connecting the cards
Connecting wiring to the LAN card
Connect wiring to the WAN card
Connect wiring to the modem card
124 Chapter 9 Starting the system
Table 30 shows the wire connections for a RS-422/EIA 530 modem adapter cable
Table 31 shows the wire connections for a V.35 adapter cable.
Table 30 RS-422/EIA 530 adapter cable
Table 31 V.35 Adapter Cable
Chapter 9 Starting the system 125
Replacing the cards
Table 32 DB15 X.21 adapter cable
Setting initial system configurations
Required data parameters
Default IP settings
Connecting when there is an IP address conflict
Using a null modem serial cable
Setting up the null modem cable
Finding the configuration menus
Page
Using an Ethernet crossover cable
Setting the crossover connections
Configuring your computer
Connecting the Ethernet crossover cable
Entering the software keycodes
Regenerating keys after system replacement
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Chapter 10 Wiring the modules
Module wiring warnings
Do not connect any telephones to wiring that runs outside of the building.
Connecting media bay modules to Service Providers
136 Chapter 10 Wiring the modules
*AUX
Figure 55 GATM cable wiring diagram
Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8
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Wiring media bay modules to internal connections
Chapter 10 Wiring the modules 139
Table 34 DSM wiring chart
Figure 57 Wiring for DSM 16, 4X16, and DSM 32 26 White-Blue X01 117
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FEM wiring
Connecting the fiber cables
142 Chapter 10 Wiring the modules
Table 36 Extension comparison chart
Chapter 11 Installing telephones and peripherals
System telephones
Analog terminal adapter
Central Answering Position (CAP/eCAP)
Telephone port and DN cross-reference
Chapter 11 Installing telephones and peripherals 145
Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software
146 Chapter 11 Installing telephones and peripherals
Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system
Installing an emergency telephone
Installing IP telephones
Installing the Mobility systems
Installing the 7406 cordless systems
Chapter 12 Installing Analog Terminal Adapters
Understanding pre-installation requirements
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Connecting an analog telephone
Connecting a data device
Connecting the ATA 2
Mounting the ATA 2
Testing insertion loss measurement
For CO to analog device measurement
For analog device to CO measurement
Configuring the ATA 2
Chapter 13 Installing optional telephony equipment
Auxiliary ringer
Auxiliary ringer programming
External paging system
Connecting the paging system
External music source
Music on hold specifications
Connecting the external music source
External music source programming
Chapter 14 Troubleshooting
Using the System Status Monitor to monitor LEDs
Page
Emergency telephone does not function
ATA 2 does not function
Checking the wiring
Checking for dial tone at the ATA 2
Checking for trunk line dial tone to the ATA 2
Chapter 15 Preparing hardware for maintenance or upgrades
Special tools
Shutting down the system software
Shutting down the system hardware
Removing the top cover from the unit
Removing the front bezel
Restarting the system
Restoring the system to operation
Software restart
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173
Chapter 16 Replacing the hard disk
Figure 76 Process map: Hard disk replacement
Removing the hard disk
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Installing a new hard disk
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Initializing the hard disk (single-disk system, BCM 2.5/2.5.1)
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Initializing the hard disk (single-disk system, BCM 3.0)
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Initializing the hard disk (single-disk system BCM 3.0.1 and newer systems)
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Installing the mirrored disk controller
Installing the RAID board
Connecting the RAID board
Connecting RAID board ribbon cables
Routing power for mirrored systems
Power routing for 2.5 hardware
Power routing for 2.0 hardware
RAID board LEDs
196 Chapter 16 Replacing the hard disk
Controlling and monitoring mirroring operations
Table 41 HDD Mirror Settings
Chapter 17 Adding or replacing a cooling fan
Troubleshooting fan operation
Removing a fan from the BCM1000
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Replacing the cooling fan
Removing a fan from the BCM1000e
Page
Replacing a fan into the BCM1000e
Chapter 18 Replacing a power supply
Replacing a standard power supply
Removing the standard power supply
Installing a standard power supply
208 Chapter 18 Replacing a power supply
8Monitor the power LED. Refer to Table 43.
Figure 115 Process Map: Upgrading to a redundant power supply
Upgrading to a redundant power supply
Table 43 Power supply LED
Setting up the base unit
Installing the redundant power supply
5Insert the power supply bracket and secure it with a screw. Refer to Figure 119.
Page
Replacing a redundant power supply module
Replacing a power supply in an BCM1000e
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Chapter 19 Replacing data cards and processing hardware
Replacing data cards
Removing a data card
Installing the card
Replacing PECs
Removing PECs
Installing a PEC
Replacing memory
Replacing memory DIMM chips
Replacing the clock/calendar battery
Removing the clock/calendar battery
Installing the new battery
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Chapter 20 Moving and replacing telephones
Determining the status of a telephone
Moving telephones
Replacing telephones with different models
Status of the replaced telephone
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Appendix A Defining region-based defaults
Region-based system settings
234 Defining region-based defaults
Core software and regions
Languages
Table 45 Core software, defined by region and carrier profile
Table 46 Languages
Defining region-based defaults 235
Caller ID displays
Table 47 South/Central America language breakout
Table 46 Languages (Continued)
236 Defining region-based defaults
Companding Law by region
Mobility services by region
Table 48 Companding law
Table 49
Media bay module availability by region
FEM-trunk module combinations by region
Defining region-based defaults 239
PRI line protocol support, by region
Table 52 PRI line protocol supported, by region
240 Defining region-based defaults
Supported ISDN line services
Table 53 ISDN line services
Table 54 ISDN services, by Protocol
Defining time zones by country and language
System feature defaults
242 Defining region-based defaults
Defining region-based defaults 243
244 Defining region-based defaults
Dialing plan defaults
Table 57 Default dialing restrictions, by profile
Defining region-based defaults 245
BRI and PRI line types
Table 58 BRI and PRI line types (DTM and BRI modules)
246 Defining region-based defaults
CallPilot regions
Table 59 CallPilot region default languages by country
Table 58 BRI and PRI line types (DTM and BRI modules) (Continued)
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Appendix B Media bay module combinations
Combining CTMs/GATMs and 4X16s
250 Appendix B Media bay module combinations
Fully-loaded setup
Table 62 DSM combined with 2 DTMs and 2 ASMs
Appendix B Media bay module combinations 251
Table 63 Fully loaded system using modules set to double density
Changing configurations
System setup
Appendix B Media bay module combinations 253
Set DNs and port numbers
Table 64 Cross referencing ports and DNs
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Glossary
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Index
Numerics
A
B
C
D
E
F
G
H
I
J
K
L
M
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N
O
P
Q
R
S
T
U
V
W
