Nortel Networks BCM1000 N, O, P

280 Index

N0008587 01

remove LAN card 218

removing cables 110

removing front cover 170

Multimedia Call Center (requires a keycode) 28

Multimedia Call Center (requires keycode) 28

music on hold

connecting 160

copyright 6

music source

permission 6

specifications 159

MWI, GASM 47

N

network

conflicts 121

equipment registration 5

initial parameters 126

interface 126

interface card 130

regulatory 6

routing 28

networking

card combinations 121

conflicts 126

connecting LAN 122

connecting modem card 123

connecting WAN 122

Ethernet crossover cable 130

LAN card 22

modem card 22

subnet mask 121

WAN card 22

networking hardware 121

next hop 126

Norstar, FEM wiring 141

Nortel Networks address

Nashville, Tennessee 8

North American components 42, 46, 50, 52

NT1 BRI connections 137

null modem cable 121, 126, 127

numbers of extensions 61

O

off-premises extension 143

offset 64

offset configurations 90

one-line display

7100 50, 52

7100N 52

7208 50, 52

7208N 52

optional applications, keycodes 131

optional equipment installation checklist 71

OPX 143

GASM 47

output jack 23

overrides

profile defaults 244

P

page output, MSC 158

page relay, connecting 159

page, external paging amplifier 23

paging 23

external 158

external output jack description 23

input 158

page relay jack 159

relay jack description 23

parameters

obtaining required values 126

required values 126

password

hyperterminal 128

patch cable, BCM1000/BCMe1000 connection 82

PC

configuring 130

requirements 55

PCI

devices 218

MSC description

slots, number 16

standard MSC card 20

PCI Device LED 218

peripherals

ATA2 143

CAP 144

Personal Call Manager 28

phone number, modem alternate 126

piggyback fan, replacing 201

pin-out, telephone wiring 133

portable handset, 7406 54

portable handset, Digital Mobility 53

portable services, supporting regions 236

Contents

Main Page North American Regulatory Information Safety Enhanced 911 Configuration Radio-frequency Interference Telecommunication registration Network Connection Canada and US Hearing Aid Compatibility Electromagnetic Compatibility Telephone Company Registration Use of a Music Source Rights of the Telecommunications Company Repairs Canadian Regulations - please read carefully Notice US Regulations - please read carefully Federal Communications Commission (FCC) Notice Ringer Equivalence Number Hearing Aids Programming Emergency Numbers EMI/EMC (FCC Part 15) Important Safety Instructions Installation Use International Regulatory Information Safety Additional Safety Information Limited Warranty Exclusions Warranty Repair Services After Warranty Service Contents North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 1 Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 15 Chapter 4 Selecting the media bay modules for your system . . . . . . . . . . . . . . . . . . 59 Page Page Page Page Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Figures Page Page Page Tables Page Preface Symbols used in this guide Text conventions Acronyms Page Related publications System documentation map Preface 9 Installation documentation 10 Preface Operations documentation Preface 11 Call Management documentation Unified Manager and hardware maintenance documentation Multi-site Administration: Network Configuration Manager How to get help USA and Canada Presales Support (CSAN) EMEA (Europe, Middle East, Africa) CALA (Caribbean & Latin America) Page Chapter 1 Introducing the Business Communications Manager Business Communications Manager system components Computer components Hardware components Page Page Page Telephony components Page Data networking components Media Services Card MSC IP call processing hardware Connection ports BCM1000 LEDs System options Telephony features and options Page Data features Business Communications Manager expansion unit Page Chapter 1 Introducing the Business Communications Manager 31 Installation process overview Figure 10 provides an overview of the installation process described in this book. Figure 10 Installation and initialization overview Continued on next page . . . 32 Chapter 1 Introducing the Business Communications Manager N0008587 01 Installation overview, continued . . . Chapter 2 Telephony hardware 34 Chapter 2 Telephony hardware Figure 11 Telephony hardware components. Media bay module common features LEDs Table 2 Module Power and Status LED states Figure 12 Module LED locations Indicates state of CTM Power connections Figure 13 Rear of modules showing DS256 and power connectors DIP switches Chapter 2 Telephony hardware 37 Trunk media bay modules Table 3 Trunk media bay modules Digital Trunk media bay module Global Analog Trunk Module (GATM) Caller ID Trunk media bay module (North American systems only) Basic Rate Interface media bay module 42 Chapter 2 Telephony hardware Station media bay modules Table 5 Station modules Digital Station media bay module 4X16 media bay module (North American systems only) Analog station modules and analog devices Chapter 2 Telephony hardware 45 Table 6 Analog engineering specifications (Continued) Analog Station media bay module Global Analog Station media bay module (GASM8) Specialized media bay modules Fiber Expansion media bay module Digital drop and insert MUX (DDIM) Telephones and adapters Page Page Cordless and wireless systems Digital Mobility Solutions Wireless LAN telephony Digital 7406 system components Chapter 3 Auxiliary requirements Computer specifications Security changes Browser requirements Preloading Java class files on your workstation Optimizing Unified Manager speed Using an HTTP Proxy server Page Chapter 4 Selecting the media bay modules for your system Selecting the trunk media bay modules An example: Selecting the station media bay modules Upgrading from an existing Norstar system Determining system capacity Understanding DS30 bus blocks Changing the DS30 split Explaining Double Density Setting Offsets Page Determining module DS30 bus requirements Figure 27 shows how much of a DS30 bus each module requires. per DS30 Trunks (lines) Stations (extensions/DNs) Combination and specialized Page Page Chapter 5 Installing the BCM1000 Preparation checklist Environment checklist Electrical requirements Internal wiring requirements Digital loop Analog loop System equipment and supplies Basic hardware Optional equipment Equipment for Installing the BCM1000 Installing the BCM1000 in a rack Attaching the rack mounting brackets Installing the BCM1000 into the rack Installing the BCM1000 on the wall Page Page Installing the BCM1000 on a flat surface Replacing your BCM1000 hardware Page Chapter 6 Installing the BCM1000e (expansion unit) Installing the BCM1000e into a rack Attaching the mounting brackets Attaching the BCM1000e to the rack Installing the BCM1000e on the wall Installing the BCM1000e on a flat surface Connecting the BCM1000e to the BCM1000 Page Page Chapter 7 Setting media bay module DIP switches Rules for assigning DS30 bus blocks and offsets Notes about assigning modules Choosing the assigned order for modules 3/5 DS30 split 88 Chapter 7 Setting media bay module DIP switches Figure 38 Assigning double density modules to the DS30 bus hierarchy Partial Double Density Full Double Density Double-density example 07* (system configured as PDD) Determining module DIP switch settings Page Setting the DIP switches on the modules Line and extension numbers for specific modules Table 14 shows the switch settings for each DS30 bus, and the resulting line assignments. DTM switch settings 94 Chapter 7 Setting media bay module DIP switches Table 15 shows the switch settings for each DS30 bus, and the resulting line assignments. BRI switch settings Table 15 DTM switch settings (E1 and UK PRI) Table 16 BRIM S/T switch settings CTM/GATM switch settings Page CTM/GATM DIP switch settings Country select DIP switch settings 4X16 switch settings Page ASM 8/GASM8 switch settings 102 Chapter 7 Setting media bay module DIP switches Table 20 ASM8 settings for upgraded 2.5 systems and new 3.0 systems (Continued) Page DSM switch settings Standard mode Enhanced mode Page Page Page FEM switch settings Chapter 8 Installing media bay modules Shutting down the system Installing a media bay module Page Reconnecting the equipment Replacing media bay modules Installation/replacement troubleshooting Page Chapter 9 Starting the system Checking power and wiring Chapter 9 Starting the system 119 Checking system power and status Figure 47 LEDs confirm that BCM1000 is active Table 28 BCM1000 LED states Page Connecting the data networking hardware Connecting the cards Connecting wiring to the LAN card Connect wiring to the WAN card Connect wiring to the modem card 124 Chapter 9 Starting the system Table 30 shows the wire connections for a RS-422/EIA 530 modem adapter cable Table 31 shows the wire connections for a V.35 adapter cable. Table 30 RS-422/EIA 530 adapter cable Table 31 V.35 Adapter Cable Chapter 9 Starting the system 125 Replacing the cards Table 32 DB15 X.21 adapter cable Setting initial system configurations Required data parameters Default IP settings Connecting when there is an IP address conflict Using a null modem serial cable Setting up the null modem cable Finding the configuration menus Page Using an Ethernet crossover cable Setting the crossover connections Configuring your computer Connecting the Ethernet crossover cable Entering the software keycodes Regenerating keys after system replacement Page Chapter 10 Wiring the modules Module wiring warnings Do not connect any telephones to wiring that runs outside of the building. Connecting media bay modules to Service Providers 136 Chapter 10 Wiring the modules *AUX Figure 55 GATM cable wiring diagram Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Page Wiring media bay modules to internal connections Chapter 10 Wiring the modules 139 Table 34 DSM wiring chart Figure 57 Wiring for DSM 16, 4X16, and DSM 32 26 White-Blue X01 117 Page FEM wiring Connecting the fiber cables 142 Chapter 10 Wiring the modules Table 36 Extension comparison chart Chapter 11 Installing telephones and peripherals System telephones Analog terminal adapter Central Answering Position (CAP/eCAP) Telephone port and DN cross-reference Chapter 11 Installing telephones and peripherals 145 Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software 146 Chapter 11 Installing telephones and peripherals Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system Installing an emergency telephone Installing IP telephones Installing the Mobility systems Installing the 7406 cordless systems Chapter 12 Installing Analog Terminal Adapters Understanding pre-installation requirements Page Connecting an analog telephone Connecting a data device Connecting the ATA 2 Mounting the ATA 2 Testing insertion loss measurement For CO to analog device measurement For analog device to CO measurement Configuring the ATA 2 Chapter 13 Installing optional telephony equipment Auxiliary ringer Auxiliary ringer programming External paging system Connecting the paging system External music source Music on hold specifications Connecting the external music source External music source programming Chapter 14 Troubleshooting Using the System Status Monitor to monitor LEDs Page Emergency telephone does not function ATA 2 does not function Checking the wiring Checking for dial tone at the ATA 2 Checking for trunk line dial tone to the ATA 2 Chapter 15 Preparing hardware for maintenance or upgrades Special tools Shutting down the system software Shutting down the system hardware Removing the top cover from the unit Removing the front bezel Restarting the system Restoring the system to operation Software restart Page 173 Chapter 16 Replacing the hard disk Figure 76 Process map: Hard disk replacement Removing the hard disk Page Page Installing a new hard disk Page Initializing the hard disk (single-disk system, BCM 2.5/2.5.1) Page Page Initializing the hard disk (single-disk system, BCM 3.0) Page Initializing the hard disk (single-disk system BCM 3.0.1 and newer systems) Page Page Page Page Installing the mirrored disk controller Installing the RAID board Connecting the RAID board Connecting RAID board ribbon cables Routing power for mirrored systems Power routing for 2.5 hardware Power routing for 2.0 hardware RAID board LEDs 196 Chapter 16 Replacing the hard disk Controlling and monitoring mirroring operations Table 41 HDD Mirror Settings Chapter 17 Adding or replacing a cooling fan Troubleshooting fan operation Removing a fan from the BCM1000 Page Page Replacing the cooling fan Removing a fan from the BCM1000e Page Replacing a fan into the BCM1000e Chapter 18 Replacing a power supply Replacing a standard power supply Removing the standard power supply Installing a standard power supply 208 Chapter 18 Replacing a power supply 8Monitor the power LED. Refer to Table 43. Figure 115 Process Map: Upgrading to a redundant power supply Upgrading to a redundant power supply Table 43 Power supply LED Setting up the base unit Installing the redundant power supply 5Insert the power supply bracket and secure it with a screw. Refer to Figure 119. Page Replacing a redundant power supply module Replacing a power supply in an BCM1000e Page Page Chapter 19 Replacing data cards and processing hardware Replacing data cards Removing a data card Installing the card Replacing PECs Removing PECs Installing a PEC Replacing memory Replacing memory DIMM chips Replacing the clock/calendar battery Removing the clock/calendar battery Installing the new battery Page Chapter 20 Moving and replacing telephones Determining the status of a telephone Moving telephones Replacing telephones with different models Status of the replaced telephone Page Appendix A Defining region-based defaults Region-based system settings 234 Defining region-based defaults Core software and regions Languages Table 45 Core software, defined by region and carrier profile Table 46 Languages Defining region-based defaults 235 Caller ID displays Table 47 South/Central America language breakout Table 46 Languages (Continued) 236 Defining region-based defaults Companding Law by region Mobility services by region Table 48 Companding law Table 49 Media bay module availability by region FEM-trunk module combinations by region Defining region-based defaults 239 PRI line protocol support, by region Table 52 PRI line protocol supported, by region 240 Defining region-based defaults Supported ISDN line services Table 53 ISDN line services Table 54 ISDN services, by Protocol Defining time zones by country and language System feature defaults 242 Defining region-based defaults Defining region-based defaults 243 244 Defining region-based defaults Dialing plan defaults Table 57 Default dialing restrictions, by profile Defining region-based defaults 245 BRI and PRI line types Table 58 BRI and PRI line types (DTM and BRI modules) 246 Defining region-based defaults CallPilot regions Table 59 CallPilot region default languages by country Table 58 BRI and PRI line types (DTM and BRI modules) (Continued) Page Page Appendix B Media bay module combinations Combining CTMs/GATMs and 4X16s 250 Appendix B Media bay module combinations Fully-loaded setup Table 62 DSM combined with 2 DTMs and 2 ASMs Appendix B Media bay module combinations 251 Table 63 Fully loaded system using modules set to double density Changing configurations System setup Appendix B Media bay module combinations 253 Set DNs and port numbers Table 64 Cross referencing ports and DNs Page Glossary Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index Numerics A B C D E F G H I J K L M Page N O P Q R S T U V W