Troubleshooting, General Information, Problem | Oki ML5520, ML5521

TROUBLESHOOTING

GENERAL INFORMATION

Here are some general things to check before proceeding with detailed troubleshooting.

lIs the printer plugged in and turned ON?

lAre the connections (power and interface) secure?

lIs the product being operated under the proper ambient conditions?

lDoes the paper being used meet the specifications for this product?

lIs the paper properly installed?

lIs the ribbon properly installed?

lIs an Oki ribbon being used?

lIs the printhead gap correctly set?

lAre the correct printer drivers being used for the printer?

NOTE

>Settings in your software application will normally override any settings in your printer driver.

>Printer driver settings normally override settings from the printer menu or printer front panel.

Problem

My word processor files do not print the way I have the menu and front panel set.

Solution

Remember:

lSettings in your software application can override settings in your printer driver.

TROUBLESHOOTING > 63

Image 63

Oki ML5520, ML5521 manual Troubleshooting, General Information, Problem, Solution

Contents

ML5520/21 Preface Contents Index Oki contact details Page Paper Park Features / TipsIntroduction Forms Tear-Off Turning the Platen Knob Top of Form TOF Controlling Access to the Printer Printer Drivers Installing the DriverPrinter Drivers Emulations Epson FX Using a Compatible DriverInterfaces General IBM Proprinter Printer’s USB port Connecting the USB Cable Printer Drivers Using Your Printer Components Rear Feed Continuous FormsComponents TOP Feed Single Sheets TOP of Form TOF Forms TEAR-OFF To print the MenuTo use the Tear key Forms Tear-Off set to OFF default Setting TOP of Form TOF Forms Tear-Off set to on SEL light goes off and the red alarm light comes on Temporarily Changing the TOP of Form Forms TEAR-OFF Feature Potential Issues with Software Packages Manual Forms TEAR-OFF Changing the Forms TEAR-OFF Setting Never park labels Paper ParkChanging Paper Paths Continuous Forms to Single Sheets Single Sheets to Continuous Forms Press FF/LOAD Printhead GAP Setting Media Super Speed Draft SSD Utility UTL-the defaultPrint Quality High Speed Draft HSD Character Pitch Epson and IBM EmulationsMicroline Emulation Printer Reset EmulationsChanging Emulations Menu Mode Keys Menu Mode Printing ALL Menu Settings Entering and Exiting Menu ModeResetting the Menu to the Factory Defaults Printing the Menu Settings Group Settings Menu Settings 13.6 17.1 cpi, 20 cpi Invalid, Valid Explanation of Menu Items Busy Line, Default = SSD Baud Rate, Default = 9600 bpsBi-direction, Default = Enable Bottom Margin, Default = Valid CSF Bin Select, Default = Bin Character Set, Default = IBM SetCharacter Set, Default = Standard Code Page, Default = USA ESC SI Pitch, Default = 17 cpi DSR Signal, Default = ValidDTR Signal, Default = Ready On Power Up Emulation Mode, Default = IBM PPR Length, Default = 11-2/3 or 1/2 Language Set, Default = AsciiLine Spacing, Default = 6 lpi Operator Panel Function, Default = Full Operation Print Mode, Default = Utility Paper Out Override, Default = NoPower Save Time, Default = 5 min Power Saving, Default = Enable Protocol, Default = Ready/Busy Print Registration, Default =Print Suppress Effective, Default = Yes Proportional Spacing, Default = No Skip Over Perforation, Default = No SI Select Pitch 10 cpi, Default = 17.1 cpiSI Select Pitch 12 cpi, Default = 20 cpi Size, Default = Single Replacing the Ribbon Cartridge Maintenance Printhead may be HOT If ribbon should contact the eyesIf ribbon should contact the skin Loading Paper Rear FeedLoading Rear Feed Paper from the Back of the Printer Maintenance 5520 5521 If the paper is too loose, or too tight, it can cause jams Maintenance Loading Rear Feed Paper from the Front of the Printer 10 9.516 If the paper is too loose or too tight it can cause jams Reinstall the sheet feeder Maintenance TOP Feed Single Sheets Rear Feed Jams Clearing Paper Jams Maintenance Rear FEED, Repeating Paper Jams Defective PaperMisaligned Paper Maintenance Maintenance Single Sheet Paper Jams Cleaning the Housing Maintenance General Information TroubleshootingProblem Solution Solutions Ink smears on the paper when I print narrow columns There are dots missing in my printouts Continuous-form paper sticks to the sheet guide Purchasing Parts & Accessories Parts and Accessories Option Part number ML5520 ML5521 Printer Control Codes IBM Proprinter III Commands ESC % G Epson FX Commands DC3 OKI Microline Standard Commands ESC Y OFF Escz Specification Specifications UPC A, UPC E Top only Paper Specifications ML5520 Setting UP Your Printer LocationUnpacking Setting UP Your Printer Setting UP Your Printer Ribbon Cartridge Handling Installing the Ribbon CartridgePage Power Connection USB, Specification 1.1 Compliant Computer ConnectionsParallel LPT, Ieee Loading Paper Testing the Printer Font Sample Test Setting UP Your Printer Hexadecimal Dump Mode Buffer Index Length Time Out Oki Hong Kong Limited Oki Systems UK LimitedOki Systems Ireland Limited Oki Data Corporation ML5520/21