Onkyo Receiver Troubleshooting Guide: Fix Issues & Error Codes

Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer.

To reset the AV receiver to its factory defaults, turn it on and, while holding down VCR/DVR, press

8ON/STANDBY. “Clear” will appear on the display and the AV receiver will enter Standby mode.

Note that resetting the AV receiver will delete your radio presets and custom settings.

Remote indicator

RECEIVER

AUDIO

To reset the remote controller to its factory defaults, while holding down RECEIVER, press and hold down AUDIO until the remote indicator lights (about 3 seconds). Within 30 seconds, press RECEIVER again.

The on-screen setup menus appear only on a TV that is connected to the HDMI OUT. If your TV is connected to the MONITOR OUT V or the COMPONENT VIDEO OUT, use the AV receiver’s display when changing settings.

Power

■ Can’t turn on the AV receiver

Make sure that the power cord is properly plugged	—
into the wall outlet.
Unplug the power cord from the wall outlet, wait	—
five seconds or more, then plug it in again.

■The AV receiver turns off unexpectedly

When the set Auto Standby starts running, the AV 34 receiver will automatically go standby.

■When the power is restored after a power interruption, “CHECK SP WIRE” appears on the display

The protection circuitry has been activated.	—
Remove the power cord from the wall outlet
immediately. Disconnect all speaker cables and
input sources, and then leave the AV receiver with
its power cord disconnected for 1 hour. After that,
reconnect the power cord and set the volume to
maximum. If the AV receiver stays on, set then the
volume to minimum, disconnect the power cord, and
reconnect your speakers and input sources. If the AV
receiver turns off when you set the volume to
maximum, disconnect the power cord, and contact
your Onkyo dealer.

Audio

■There’s no sound, or it’s very quiet

Press SPEAKERS A or B to turn on the speaker	24
indicator that you want to output sound.
Make sure that the digital input source is selected	28
properly.
Make sure that all audio connecting plugs are pushed	12
in all the way.
Make sure that the inputs and outputs of all	13-15
components are connected properly.
Make sure that the polarity of the speaker cables is	11
correct, and that the bare wires are in contact with
the metal part of each speaker terminal.
Make sure that the input source is properly selected.	18
Make sure that the speaker cables are not shorting.	11
Check the volume. The AV receiver is designed for	18
home theater enjoyment. It has a wide volume range,
allowing precise adjustment.
If the MUTING indicator is flashing on the display,	26
press the remote controller’s MUTING to unmute
the AV receiver.
While a pair of headphones is connected to the	26
PHONES jack, no sound is output from the
speakers.
If there’s no sound from a DVD player connected to	49
an HDMI IN, check the DVD player’s output
settings, and be sure to select a supported audio
format.
Check the digital audio output setting on the	—
connected device. On some game consoles, such as
those that support DVD, the default setting is off.
With some DVD-Video discs, you need to select an	—
audio output format from a menu.
If your turntable uses an MC cartridge, you must	14
connect an MC head amp, or an MC transformer.
Make sure that none of the connecting cables are	—
bent, twisted, or damaged.
Not all listening modes use all speakers.	21
Specify the speaker distances and adjust the	30
individual speaker levels.
The input signal format is set to “PCM” or “DTS”.	33
Set it to “Off”.

En

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