APPENDIX A: TROUBLESHOOTING

If you have just completed installation of the RamPak 4GS and are experiencing problems, turn off all system power and remove the board from the Apple. Restart the Apple and repeat whatever steps led to the initial failure to verify that the problem is in the RamPak card. Reinspect all the RAM pins for full and proper insertion. If everything appears to be in order, contact your dealer immediately.

If you are encountering difficulties that you believe are RAM related, and your RamPak has been functioning properly since installation, begin by running the RAM Diagnostic utilities software provided with the RamPak. Details on running this application can be found on page 13. This procedure will tell you the status of all installed RAM and the location of any problem chips.

If the Diagnostics do not reveal problem hardware, this may indicate an incompatibility with some part of your RAM management utilities. While most software is expected to work in the Apple IIGS environment, even if it was developed solely for the Apple lie, there is a possibility that this will not always be the case. If you are using your disk cache, RAM disk or any other RAM utility, like spooling, remove these utilities from operation and restart. If this solves your problem, it is probable that your software cannot run concurrently with one of the utilities in question. Re-install the utilities one at a time until the error re-appears. This will isolate the problem product combination. Contact the manufacturers of the utility and software for further instructions.

If this does not provide an answer, but you still believe your problem is in RAM, turn all system power OFF and remove the RamPak from the Apple. Restart the Apple and repeat the procedure that lead to the problem to verify that the problem is in the RamPak. If it is, call your dealer or Orange Micro for assistance. If your Apple still exhibits the problem without the RamPak installed, contact your Apple dealer for service.

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