How to make a claim under
Warranty in Australia
Oricom has a simple warranty process for you to follow:
• PleasecalloremailourCustomerSupportTeam,
contact details follow.
• ACustomerSupportTeammemberwillverify
after troubleshooting with you if your product
qualiesunderwarranty.Ifso,theywillgiveyoua
Product Return Authorisation number.
• Wewillthenemailorfaxa ReturnAuthorisation
form and a Repair Notice (if necessary), together
with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member
advises that your product does not qualify for return,
this warranty does not apply to your product.
Products that are authorised to be returned to Oricom
in Australia must include all of the following:
• AcompletedReturn Authorisation form
• AcopyofyourProofofPurchase (pleasekeep
your original copy)
• Thefaultyproduct,including all accessories, Send
the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this warranty excludes expenses
incurred by you in returning any faulty product to us.
You must arrange and pay any expenses incurred
(including postage, delivery, freight, transportation or
insurance of the product) to return the faulty product to
us, however, we will arrange delivery of the repaired
or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may
result in the loss of any user-generated data (such as
stored telephone numbers, text messages and contact
information). Please ensure that you have made a
copy of any data saved on your goods before sending
for repair.
Please also be aware that goods presented for repair
may be replaced by refurbished goods or parts of the
same type rather than being repaired.
38 WARRANTY