−The Product defect is due to any reason which in Packard Bell’s sole discretion is not a result of a defect in ma- terial or workmanship;
−The Customer has not followed all procedures set out in this Limited Warranty.
5.LIMITATION OF LIABILITY
This Warranty replaces all other warranties, whether express or implied, including but not limited to implied warranty of merchantability and fitness for a particular purpose with respect to the Product and its documentation.
Packard Bell’s liability hereunder is limited to the repair of the Product or the replacement thereof. In particular, Packard Bell shall not be liable to replace or repair the Product if the Warranty is not applicable due to the reasons set out in section 4.
In any event, Packard Bell shall in no circumstances be liable for any other costs, charges, expenses, loss or damage of any nature whatsoever: direct or indirect, consequential or incidental, including but not limited to loss of business profits or any other commercial damages, loss of data, arising out of the use of the Product or of the presence of a virus (or
Save with regard to death or personal injury caused by the negligence of Packard Bell, its employees or service provider, and strict product liability, this limited liability represents Packard Bell's entire liability with respect to the Product and with respect to goods or services supplied herein and Packard Bell shall have no other obligation, duty, or liability whatsoever in contract, tort (including liability for negligence) or otherwise to the Customer.
However, this limitation of liability does not in any way affect or limit the Customer's statutory rights under the national legislation governing the sale of consumer goods in the Country.
Packard Bell shall not be liable for any failure or delay in performance due to any cause beyond its control. Such circumstances include, but are not limited to, interrupted telephone service, airport closures that interrupt parts delivery, acts of god, weather conditions, labour strikes, and the inability to contact You to confirm scheduling.
6.WARRANTY UPGRADES
Depending on the Country of purchase of the Product, it may be possible to purchase Extended Warranty. Please contact the store where You purchased Your Product for more details. If You have purchased such an Extended Warranty, the general conditions applicable to this Extended Warranty will prevail over this Warranty.
7.DATA BACKUP REQUIREMENT
Repair of Product may involve the
Packard Bell strongly advises the making of regular backup copies on various media (floppy disk, CDs, etc.) of any docu- ments, data, files and/or software stored on their Product. You will be responsible for backing up data stored in the Product prior to contacting Packard Bell Customer Contact Center and receiving Service & Support from Packard Bell.
Packard Bell and its authorised service providers are not liable for data that is lost or damaged during the Service & Support process.
8.HOW TO OBTAIN PACKARD BELL WARRANTY SERVICE & SUPPORT
In the unlikely event of a Product incident, Packard Bell recommends that You perform a rapid technical investigation to find the problem with the user documentation supplied to You with the Product.
Should the problem persist, You should contact the relevant Packard Bell Authorised Service Agent. Have the following information available:
−The serial number of the Product, which can be found on the back of your computer’s base unit (desktop) and is preceded by S/N. On notebooks it is printed on the bottom. This serial number is essential for providing the necessary service and MUST therefore be included in all correspondence with Packard Bell.
−The original proof of purchase of the Product;
−The operating system installed on this Product;
−Details of any software or hardware modifications made to the Product;
−Assure that the problem is not caused by third party hardware or software;
−Exact description of all failure messages;
−If contact is made by phone, You should be in front of Your Product and this is turned on (if possible).
If your computer requires a service intervention we recommend that you do the following:
−You make a backup copy of the data stored on Your Product;
−Remove all
30 - Quick Start & Troubleshooting Guide
