Q&A Troubleshooting
Try checking these items (→84 - 89) first.
If the problem persists, performing [Reset] in the [Setup] menu may resolve the issue. (Note that except for some items such as [Clock Set], all settings are returned to their values at the time of purchase.)
Battery, power
The charging lamp turns off before the battery is fully charged.
●Charging is being performed in a place with extremely high or low temperature.
→Reconnect the USB connection cable (supplied) and retry charging in a place where ambient temperature is 10 °C to 30 °C (50 °F to 86 °F) (temperature conditions also apply to the battery itself). (When the USB connection cable is reconnected after the battery is fully charged, the charging lamp will light for approximately 1 minute.)
Camera does not work even if the camera is turned on.
●Battery is not inserted correctly (→12), or needs recharging.
LCD monitor shuts off even if the camera is turned on.
Camera switches off as soon as the camera is turned on.
●Battery needs recharging.
●[Auto Power Off] is activated (→39). → Press the Camera [ON/OFF] button.
Recording
Cannot record pictures.
●
→ Free space by deleting unwanted pictures (→35).
Recorded pictures look white.
●Lens is dirty (fingerprints, etc.).
→ Clean lens surface with a soft, dry cloth.
●Lens is foggy (→5).
Recorded pictures are too bright/too dark.
●Adjust the exposure (→48).
Some pictures are taken when I press the shutter button just once.
●Camera is set to [Burst].
Focus not aligned correctly.
●Not set to mode appropriate for distance to subject. (Focus range varies according to recording mode.)
●Subject outside of focus range.
●Caused by jitter or subject movement.
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