Troubleshooting guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

Power

 

Page

 

 

 

No power.

Insert the AC power supply cord securely into a known active AC outlet.

11

 

 

 

The unit switches to the

This is a power saving feature. You can turn it off if you would prefer (Set Up—Off Timer—Off).

60

standby mode.

Press [Í, DVD POWER] to turn the unit on.

 

 

One of the unit’s safety devices may have activated. Press [Í, DVD POWER] to turn the unit

 

on.

 

 

 

 

Operation

 

 

 

 

 

The unit is on but cannot be

Some operations may be prohibited by the disc.

operated.

Recording drive or playback drive have not been selected properly.

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The unit is hot (“U14” appears on the display). Wait for “U14” to disappear.

67

 

One of the unit’s safety devices may have activated.

 

Reset the unit as follows:

 

 

1.Press [Í, DVD POWER] to switch the unit to standby.

 

 

If the unit doesn’t switch to standby, press and hold [Í, DVD POWER] for about 10 seconds.

 

 

The unit is forcibly switched to standby.

 

 

Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.

 

 

2.Press [Í, DVD POWER] to turn the unit on.

 

 

 

 

Picture

When progressive output is on, refer also to the section listed under “Progressive video” below.

 

 

The images from this unit do

Make sure that the television is connected to the AUDIO/VIDEO terminal, S-VIDEO OUT termi-

11

 

 

not appear on the television.

nal or COMPONENT VIDEO OUT terminal on this unit.

 

 

 

 

Make sure that the television’s input setting (e.g., VIDEO 1) is correct

 

 

 

When using this unit for the first time, the HDD has nothing recorded on it. You must record a

19

 

 

 

 

 

 

program etc. to the HDD before you can enjoy playback.

 

 

 

 

You have set “TV Type” to “480P” in the SETUP menus, but the television isn’t compatible with

 

 

 

progressive signals. Press and hold [] and [;] on the unit at the same time for about 5

 

 

 

 

 

Reference

 

 

seconds. The setting will change to interlace.

 

 

 

 

 

 

Television reception worsens

This can occur because the signals are being divided between the unit and the television. It can

 

 

 

 

after connecting the unit.

be solved by using a signal booster, available from audio-visual suppliers. Consult your dealer

 

 

 

 

if reception does not improve.

 

 

 

 

Due to inherent characteristics of the HDD, the picture may occasionally be disturbed. This is

 

 

 

normal.

 

 

 

 

 

 

 

 

Screen size is wrong.

Check the settings on your television.

 

 

 

Check the settings for “TV Aspect”, “4:3 TV Settings for DVD-Video” or “4:3 TV Settings for

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DVD-RAM” in the TV Screen SETUP menus.

 

 

 

 

 

 

 

 

On-screen messages do not

Go to Display in the SETUP menus and select “Automatic” for “Status Messages”.

61

 

 

appear.

Press [STATUS] to show the on-screen messages constantly.

54

 

 

 

 

 

 

 

The blue background does

Go to Display in the SETUP menus and select “On” for “Blue Background”.

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not appear.

 

 

 

 

 

 

 

 

 

There is ghosting.

Change the settings for “3D NR”, “Block NR”, and “Mosquito NR” to “0” or turn “MPEG-DNR” off

52

 

 

 

with the on-screen menus.

 

 

 

 

 

 

 

 

Progressive video

 

 

 

 

 

 

 

 

 

There is ghosting when pro-

Select “Video” in the on-screen menu and set “Progressive” to “OFF”. This problem is caused

52

 

 

gressive output is on.

by the editing method or material used on DVD, but should be corrected if you use interlace

 

 

 

 

output.

 

 

 

 

 

 

 

 

There is no apparent change

The effect is less perceivable with some types of video.

 

 

in picture quality when

 

 

 

 

adjusted with the Video menu

 

 

 

 

in the on-screen menus.

 

 

 

 

 

 

 

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RQT6570