Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact Panasonic Canada Inc. Customer Care Centre at
Power |
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No power. | Insert the AC power supply cord securely into a known active AC outlet. | 11 |
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The unit switches to the | ≥This is a power saving feature. You can turn it off if you would prefer (Set | 60 |
standby mode. | Press [Í, DVD POWER] to turn the unit on. |
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| ≥One of the unit’s safety devices may have activated. Press [Í, DVD POWER] to turn the unit | — |
| on. |
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Operation |
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The unit is on but cannot be | ≥Some operations may be prohibited by the disc. | — |
operated. | ≥Recording drive or playback drive have not been selected properly. | 19, 23 |
| ≥The unit is hot (“U14” appears on the display). Wait for “U14” to disappear. | 67 |
| ≥One of the unit’s safety devices may have activated. | — |
| Reset the unit as follows: |
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| 1.Press [Í, DVD POWER] to switch the unit to standby. |
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| If the unit doesn’t switch to standby, press and hold [Í, DVD POWER] for about 10 seconds. |
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| The unit is forcibly switched to standby. |
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| Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it. |
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| 2.Press [Í, DVD POWER] to turn the unit on. |
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Picture
≥When progressive output is on, refer also to the section listed under “Progressive video” below.
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| The images from this unit do | ≥Make sure that the television is connected to the AUDIO/VIDEO terminal, | 11 |
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| not appear on the television. | nal or COMPONENT VIDEO OUT terminal on this unit. |
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| ≥Make sure that the television’s input setting (e.g., VIDEO 1) is correct | — |
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| ≥When using this unit for the first time, the HDD has nothing recorded on it. You must record a | 19 |
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| program etc. to the HDD before you can enjoy playback. |
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| ≥You have set “TV Type” to “480P” in the SETUP menus, but the television isn’t compatible with | — |
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| progressive signals. Press and hold [∫] and [;] on the unit at the same time for about 5 |
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Reference |
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| seconds. The setting will change to interlace. |
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| Television reception worsens | ≥This can occur because the signals are being divided between the unit and the television. It can | — | |
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| after connecting the unit. | be solved by using a signal booster, available from |
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| if reception does not improve. |
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| ≥Due to inherent characteristics of the HDD, the picture may occasionally be disturbed. This is | — |
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| normal. |
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| Screen size is wrong. | ≥Check the settings on your television. | — |
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| ≥Check the settings for “TV Aspect”, “4:3 TV Settings for | 16, 61 |
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| ≥Go to Display in the SETUP menus and select “Automatic” for “Status Messages”. | 61 | |
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| appear. | ≥Press [STATUS] to show the | 54 |
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| The blue background does | ≥Go to Display in the SETUP menus and select “On” for “Blue Background”. | 61 |
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| There is ghosting. | ≥Change the settings for “3D NR”, “Block NR”, and “Mosquito NR” to “0” or turn | 52 |
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| Progressive video |
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| There is ghosting when pro- | ≥Select “Video” in the | 52 |
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| gressive output is on. | by the editing method or material used on DVD, but should be corrected if you use interlace |
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| output. |
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| There is no apparent change | ≥The effect is less perceivable with some types of video. | — |
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| in picture quality when |
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| adjusted with the Video menu |
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| in the |
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RQT6570