Operations
When a function does not work, check here before requesting help!General
Problem | Cause & Remedy | |
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I cannot make and receive | ● The power cord or telephone line cord is not connected. | |
calls. | Check the connections (p. 12). | |
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| ● If you used a splitter to connect the unit, remove the |
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| splitter and connect the unit to the wall jack directly. If the |
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| unit operates properly, check the splitter. |
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I cannot make calls. | ● The dialing mode setting is wrong. Change the setting of | |
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| feature #13 (p. 49). |
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The unit does not work. | ● Disconnect the unit from the telephone line and connect | |
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| the line to a known working telephone. If the working |
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| telephone operates properly, contact our service personnel |
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| to have the unit repaired. |
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| If the working telephone does not operate properly, |
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| contact your telephone company. |
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The unit does not ring. | ● The ringer volume is set to off. Adjust it to a suitable level | |
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| (p. 17). |
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The unit displays the following | ● The paper is inserted halfway. Insert it correctly (p. 11) | |
message though the paper is | and press SET to clear the message. | |
inserted. |
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CHECK PAPER |
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The other party complains | ● The FAX ONLY mode is set. Tell them the number is only | |
they only hear a fax tone and | used for faxes or change to TEL or TEL/FAX mode | |
cannot talk. | (p. 37). | |
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The REDIAL/PAUSE button | ● If this button is pressed during dialing, a pause will be | |
does not function properly. | inserted. If pressed immediately after a dial tone is | |
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| obtained, the last number dialed will be redialed. |
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The receive mode does not | ● A Distinctive Ring pattern of feature #31 is set (p. 51). | |
function as explained on | ● The TEL/FAX mode is set (p. 42, 43). | |
pages 36 and 37. |
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During programming, I cannot | ● All or part of the numbers are the same. Change the code | |
enter the code or ID number. | or ID number of features #12 (p. 49), #41 (p. 52), and #49 | |
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| (p. 53). |
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The ink film runs out quickly. | ● The HELP printing function, copy function, and reports | |
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| also use ink film. |
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The unit beeps. | ● Recording paper or ink film has run out. Press STOP to | |
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| stop the beeps and install paper/ink film. |
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For fax advantage assistance, call | 57 |