Problem Cause & Solution
Even after clicking [Cancel],
scanning continues.
RPlease wait. It may take a while for the cancel request to be accepted.
The name of the desired
computer is not displayed on
the unit when scanning
documents from the unit
(KX-MB2010/KX-MB2030,
LAN connection only).
RThe printer driver has not been installed. Install it on your computer
(page 26).
RThe PC name list up feature has been set to [Off]. Set [PC name list up
on device] to [On] (page 29).
RThe maximum number of computers on the LAN is connected to the unit (up
to 30 computers). Set [PC name list up on device] to [Off] on the other
computers (page 29).
RThe IP address of the unit may have changed. To detect the IP address,
proceed as follows.
[Start] A [All Programs] or [Programs] A [Panasonic] A the unit’s
name A [IP Address Checker]
RThe IP address for the unit will be detected.
11.3.4 Copier
Problem Cause & Solution
The unit will not make a copy. RYou cannot make a copy during programming. Make the copy after
programming.
RThe document was not fed into the unit properly. Re-insert the document.
RRecording paper is not loaded or the unit has run out of paper. Load paper
(page 15).
Letters on the copied
documents are not clear.
RThe original document is too dark or too light. Change the contrast
(page 36) and try again.
The copied documents are
too dark and cannot be read.
RYou used a coloured paper as a document. Change the contrast (page 36)
and make a lighter copy of the document, using “TEXT” resolution
(page 36).
11.3.5 Fax (KX-MB2025/KX-MB2030 only)
Problem Cause & Solution
I cannot send documents. RThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 18).
RThe other party’s fax machine is busy or has run out of recording paper. Try
again.
RThe other party’s machine is not a fax machine. Check with the other party.
RThe other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 43).
RSet the maximum fax speed to “14.4Kbps” (feature #418 on page 65).
I cannot send a fax overseas. RUse the overseas transmission mode (feature #411 on page 64).
RAdd two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted.
RIf your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
RAnother telephone on the same line is off the hook. Hang up the extension
telephone and try again.
The other party complains
about the quality of their
received documents.
RTry copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or smudges
appear, refer to “11.3.2 Printing problems”, page 86.
RThe original document is too dark or too light. Change the contrast
(page 43) and try again.
87
11. Help