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Before Requesting Help
If you experience any problems with the normal use of your apparatus, you should unplug it from the telephone outlet and connect a known working telephone in its place. If the known working telephone still has problems, then please contact the customer service department of your Network provider.
If it operates correctly, then the problem is likely to be a fault in your apparatus.
In this case, contact your supplier for advice. Your Network provider may charge you if they attend a service call that is not due to an apparatus supplied by them.
| Problem | Possible cause | Solution | Page |
The unit does not work. | • Batteries not installed | • | p.10 | |
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| properly. | properly. |
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| • AC adaptor of base unit | • Disconnect and then |
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| not connected properly. | connect AC adaptor. |
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Display is blank. | • Handset not turned on. | • Turn on power. | p.12 | |
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Handset will not turn on. | • Batteries not inserted. | • Insert the 2 rechargeable | p.10 | |
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| batteries supplied. |
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| • Batteries not charged. | • Place handset on base |
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| and connect AC adaptor |
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| to base and AC outlet |
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| (full charge period 7 hrs). |
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Battery charge icon not | • Dirty charge contact. | • Clean charge/battery | p.11 | |
counting up. |
| contact and retry charge. |
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| • Base not powered up. | • Connect AC adaptor to | p.10 |
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| base unit and AC outlet. |
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icon flashes. | • Handset not registered to | • Register handset to | p.62 | |
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| base. | base. |
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| • Handset out of range of | • Move handset closer to |
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| base. | base. |
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| • No power into base unit. | • Connect AC adaptor to | p.10 |
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| base unit and AC outlet. |
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Handset busy tone heard | • Handset out of range of | • Move handset closer to |
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when | is pressed. | base. | base. |
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| • Another handset in use. | • Wait for the other user to |
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| complete call. |
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No dial tone. | • Telephone line not | • Insert telephone cord to | p.10 | |
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| connected. | network. |
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| • Turn power OFF then | p.12 |
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| ON. |
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Cannot dial out. | • Call Bar mode set. | • Turn feature off. | p.50 | |
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| • Particular dialled number | • Remove number from | p.58 |
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| is restricted. | call restricted list. |
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| • Key lock mode ON. | • Turn key lock OFF. | p.16 |
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