Manuals / Panasonic / Communications / Answering Machine

Panasonic KX-TG1831AL, KX-TG1837AL operating instructions Problem Cause & solution

Models: KX-TG1831AL KX-TG1837AL

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TG1831-1837AL(e).book Page 46 Friday, February 3, 2006 2:24 PM

Useful Information

Problem	Cause & solution
The handset display is blank.	L The handset is not turned on. Turn the power on
	(page 13).
The handset will not turn on.	L Make sure that the batteries are installed correctly
	(page 12).
	L Fully charge the batteries (page 12).
	L Clean the charge contacts and charge again (page
	12).
I have changed the display	L Change the display language (page 14).
language to a language I cannot
read.
I cannot make or receive calls.	L The AC adaptor or telephone line cord is not
	connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the wall
	socket directly. If the unit operates properly, check
	the splitter.
	L Disconnect the base unit from the telephone line
	and connect the line to a known working telephone.
	If the working telephone operates properly, contact
	our service personnel to have the unit repaired. If
	the working telephone does not operate properly,
	contact your service provider/telephone company.
	L You dialled a call restricted number (page 23).
	L The unit is not designed to be used with rotary
	(pulse dialling) services.
The unit does not ring.	L The ringer volume is turned off. Adjust the ringer
	volume (page 19, 22).
The batteries should be charging	L Clean the charge contacts and charge again (page
but the battery icon does not	12).
change.
A busy tone is heard when {C} is	L The handset is too far from the base unit. Move
pressed.	closer and try again.
	L Another handset is on an outside call. Wait for the
	other user to complete the call.
Static is heard, sound cuts in and	L Place the handset and the base unit away from
out. Interference from other	other electrical appliances.
electrical units.	L Move closer to the base unit.
	L Your unit is connected to a telephone line with
	ADSL service. We recommend connecting a filter
	(contact your ADSL service provider) to the
	telephone line between the base unit and the
	telephone line socket.

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Panasonic KX-TG1831AL, KX-TG1837AL operating instructions Problem Cause & solution

Contents

Model No. KX-TG1831AL Introduction Your phoneMaking/Answering Calls Included accessories Accessory informationAccessory items Quantity TG1831 TG1837 Additional/replacement accessories Model No Description KX-TCA718EXGeneral Battery cautionImportant information EnvironmentTG1831-1837ALe.book Page 7 Friday, February 3, 2006 224 PM Installation Instructions to customerService difficulties Controls Display icons Meaning Icon DisplaysConnections Base unitIf you subscribe to an Adsl service Battery chargeLocation Power on Turning the power on/offBattery strength Battery icon High Medium Power offDisplay language Symbol MeaningDate and time Making calls Redial featureOther features EraseAuto talk feature Answering callsFinding and calling a handset phonebook entry Handset phonebookAdding entries to the handset phonebook Editing entries in the handset phonebookChain dial Handset settings TG1831-1837ALe.book Page 20 Friday, February 3, 2006 224 PM Time settings AlarmCall Options Recall/Flash Base unit settingsRepeater Mode Area Code Call Restrict Other Options Base Unit PINOK iBase Unit Setup Call Options Call Restrict Setting call restrictionOK iBase Unit Setup Call Options Area Code Call optionsCall waiting and Caller ID compatible Using Caller ID serviceCaller list Viewing the caller list and calling backErasing caller information Voice mail serviceEditing a caller’s phone number before calling back Storing caller information into the handset phonebookPublic Settings SMS On/Off Using SMS Short Message ServiceUsing the public mailbox and private mailboxes Public Settings Message Centre1 or Message Centre2Message Sending a messageWriting and sending a new Sending a saved messageReading a received message Receiving a messageErasing saved messages Replying to a messageStoring the sender’s number in the handset phonebook SMS settingsChanging private mailbox settings Editing the sender’s number before calling backStoring the PBX line access number for PBX users only Public Settings PBX Access NoAnswering system Greeting messageListening to new/all messages Listening to messagesErasing the greeting message Erasing all messagesCalling back Caller ID subscribers only Direct command operation using the handsetRemote operation Turning remote operation onKey Remote command Using the answering system remotelyRemote commands Turning on the answering system remotelyChanging the number of rings Answering system settingSelecting the caller’s recording time OK i Answer System Settings Call Screening OK i Answer System Settings Recording TimeTurning call screening on/off Registering a handset to the base unit OK i Handset Setup Registration Register H.setOperating additional units Additional handsetsOK iBase Unit Setup Other Options Repeater Mode Cancelling a handsetOK iBase Unit Setup Increasing the range of the base unitCopy Copying phonebook entriesCopy All Wall-mounting Base unitCharger KX-TG1837 only Using an optional belt clipAttaching the belt clip Removing the belt clip Character entry modes Characters available in each character entry modeCharacter entry Alphabet character table ABC Numeric entry tableExtended 2 character table O Greek character table M Extended 1 character table NCyrillic character table P When writing SMS messages Error messages TroubleshootingProblem Cause & solution Setup Other Options Base Unit PIN SMS Short Message Service Problem Cause & solution Provider/telephone company block your phoneAnswering system KX-TG1837 only Specifications Index PINSales Department Panasonic Australia Pty. Limited Copyright