Caller ID Problem Cause/solution | Panasonic KX-TG2622, KX-TG2621

Useful Information

Caller ID

Problem	Cause/solution
The handset does not	LYou have not subscribed to Caller ID service. Contact
display the caller’s name	your telephone company to subscribe.
and/or phone number.	LIf your unit is connected to any additional telephone
	equipment such as a Caller ID box or cordless
	telephone jack, disconnect the unit from the equipment
	and plug the unit directly into the wall jack.
	LIf your unit is connected to a telephone line with DSL
	service, we recommend connecting a noise filter
	between the base unit and the telephone line jack.
	Contact your DSL provider for details.
	LThe name display service may not be available in some
	areas. Contact your telephone company for details.
	LOther telephone equipment may be interfering with this
	unit. Disconnect the other equipment and try again.
	LThe caller requested not to send caller information
	(page 25).
	LIf a call is being transferred to you, the caller information
	is not displayed.

The caller list/incoming	LThe Caller ID number auto edit feature is turned off.
phone numbers are not	Turn it on and try again (page 30).
edited automatically.	LYou need to call back the edited number to activate
	Caller ID number auto edit.

I cannot dial the phone	LThe phone number you dialed might have an incorrectly
number edited in the	edited pattern (for example, the long distance “1” or the
caller list.	area code is missing). Edit the phone number with
	another pattern (page 26).

The 2nd caller’s	LIn order to use Caller ID, Call Waiting, or Call Waiting
information is not	Caller ID (CWID), you must first contact your telephone
displayed during an	company and subscribe to the desired service.
outside call.	After subscribing, you may need to contact your
	telephone company again to activate this specific
	service, even if you already subscribed to both Caller ID
	and Call Waiting with Caller ID services (CWID).

42For assistance, please visit http://www.panasonic.com/phonehelp

Image 42

Panasonic KX-TG2622, KX-TG2621, KX-TG2620 operating instructions Caller ID Problem Cause/solution

Contents

Operating Instructions Making/Answering Calls Introduction Thank you for purchasing a Panasonic cordless telephone Symbols used in these operating instructions About these operating instructionsDescriptions of the multiple handsets and charger Accessory information Included accessoriesQuantity Accessory item Order number Additional/replacement accessories Accessory item Order numberSales and support information Save These Instructions Installation BatteryMedical Environment For best performanceBase unit location/avoiding noise Routine care Setting up the base unit Connecting the AC adaptor and telephone line cord If you subscribe to a DSL service Setting up the handsetConnecting the charger Available model Battery installation/replacement Battery chargeBase unit Battery level Battery icon Panasonic battery performance Operation Operating timeCharger Available model Antenna USE indicator Charge contacts Charge indicator ControlsBase unit KX-TG2620/KX-TG2621KX-TG2622 Handset KX-TG2620/KX-TG2622 Example Flash Example Flash Using the navigator key Adjusting audio volumeKX-TG2621 Setting the unit before use Displays Making calls Useful features during a call Answering calls Mute For Call Waiting service usersTemporary tone dialing for rotary/ pulse service users Flash button Handset voice enhancer Call share Available model Handset phonebook Adding items to the phonebookFinding and calling a phonebook item Editing items in the phonebook Erasing items in the phonebookChain dial Copying an item Copying all items Missed calls Using Caller ID serviceCaller ID features Private name display Viewing the caller list and calling back Caller ID number auto edit featureCaller list Editing a caller’s phone number before calling back OFF Erasing selected caller information Storing caller information into the phonebookSave Clear iOFF Erasing all caller information Programmable settings Programming by scrolling through the display menusSave iOFF Main menu Sub-menu Main menu Sub-menu Programming using the direct commands Feature Setting code System CodeMenu Customer support Voice Mail VM tone detection Using Voice Mail serviceStoring the Voice Mail VM access number Turning VM detection on/off Listening to Voice Mail messages Message alert Handset locator Intercom Transferring calls between handsets, conference calls Answering transferred calls Registering a handset KX-TG2620/KX-TG2621 Handset Wall mounting Base unitCharger Switching a call between the headset and speakerphone Headset optional Error messages Display message Cause/solution Programmable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Battery recharge Problem Cause/solution Problem Cause/solution Phonebook Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution FCC and other information Useful Information FCC RF Exposure Warning Specifications Warranty Limited Warranty Limits And Exclusions Customer services Customer Services Directory Index If you need assistance with setup or operation When you ship the product Panasonic Puerto Rico, Inc Copyright