If You Have a Problem, What to Do First | HP BrioBA410 manual

3

If You Have a Problem

This chapter describes how to avoid or solve problems with your HP Brio PC.

What to Do First	page 18
My HP Brio Doesn’t Start Properly	page 19
My HP Brio Isn’t Working Properly	page 21
What Kind of Problem Is It?	page 22
Hardware Problems	page 23
Software Problems	page 31
My HP Brio Has an Audio (Sound) Problem	page 33
My HP Brio Detects an Error at Startup	page 35
Frequently Asked Questions	page 41
Need More Help?	page 41
HP Hardware Diagnostics (e-DiagTools)	page 42
HP Brio Assist CD-ROM	page 43
Support and Information Services	page 45

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HP BrioBA410 manual If You Have a Problem, What to Do First

Contents

Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and Support Choosing a Comfortable Workspace Important Safety Information HP Brio Guide HP Brio Information RoadmapYour PC’s Online HP Brio Center Information on the HP Brio Support Web Site Important Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and Monitor Connecting Devices to Your HP Brio PC Turquoise Connecting Other EquipmentLight blue Black USB is supported Checking Settings for the 56K V90 External USB Modem Setting the Country for Your ModemChecking Settings for the 56K V90 Internal PCI Modem For Windows 98 Users Preparing Your Work Environment Comfort and Safety Checklist Overall Your Work Posture Comfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up Windows Stopping Your HP Brio Waking Your HP Brio from a Sleep State Recycle bin stores files temporarily before they are deleted Your PC’s Desktop HP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PC Try this first Fix a Problem Finding Information on the Web Using Your SoftwareSecuring Your HP Brio What to Do First If You Have a Problem Either What to Do First My HP Brio Doesn’t Start Properly HP Brio Doesn’t Power On PC Hangs and Emits Beeps During Startup Power-On Self Test Detects an Error PC Freezes All of a Sudden My HP Brio Isn’t Working Properly Is My Problem Hardware or Software Related? What Kind of Problem Is It?Can’t Shut Down My PC My PC Has Become Slow Keyboard Doesn’t Work Properly Hardware ProblemsCheck all keys are at the same height, and none are stuck Download the latest driver from HP’s Web at Monitor Doesn’t Work Properly ResolutionCompatible with your monitor System’s documentation Ask for a replacement hard drive There’s a Problem with the Hard DiskDisk is not damaged in some way Program Hard disk drive has been detected Drive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD Drive CD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD Video Correct printer driver is installed This setting should be AutoPrinter Doesn’t Work Printer is on There is paper in the printer Modem Doesn’t Work Newly Installed Device Is Not RecognizedExpansion cards Internal devices Power Light Is On But My Software Won’t Run Software ProblemsDate and Time are Wrong Support this feature Problems Using the Euro SymbolSymbol Can configure the keyboard No Sound When Playing a Multimedia or Audio CD My HP Brio Has an Audio Sound ProblemNo Sound When Running Applications New Add-On Sound Card Does Not Work No Output From 8 or 16 Bit Digitized Sounds There Is a Humming NoiseAudio Input From Microphone Too Low PC Hangs While Recording Memory Test Error My HP Brio Detects an Error at StartupPC’s memory modules are installed correctly Switch off the PC Keyboard Test ErrorKeyboard cable is correctly connected Ö Keyboard is working Keyboard port is working Drive is correctly configured in the PC’s Floppy Drive Test ErrorClose the PC then switch it on and check it works Floppy drive is working Check the drive is enabled and the correct type is selected Hard Disk, DVD or CD-ROM Drive Test ErrorHard disk, DVD or CD-ROM drive is working Cmos Test Error Other Configuration Problems Serial or Parallel Port Test ErrorOr forgotten to switch it on Turn on or restart the PC Need More Help? FAQs What Is e-DiagTools For? HP Hardware Diagnostics e-DiagToolsHow Do I Run e-DiagTools? HP Brio Assist CD-ROM System Recovery Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM HP Brio Assist CD-ROM Drivers & Utilities Running HP e-DiagTools Manually Reinstalling Drivers Information on Your Warranty and Customer Care Centers Support and Information Services Support and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You Start Removing and Replacing the Main Cover Accessing Internal ComponentsTo Remove the Main Cover To Replace the Main Cover Accessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply Unit To Replace the Power Supply To Remove the Side Panel Removing and Replacing the Side PanelTo Replace the Side Panel To Remove the Front Panel Removing and Replacing the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay Drive Installing a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the Battery Replacing the Battery Technical Information Your PC’s Bios Entering the Setup Program HP Setup ProgramSetup Program Menus Setting System Defaults Clearing Cmos Using the Setup Program Clearing Your PC’s Cmos Bios SettingsManually Clearing Cmos and Passwords Cmos Switch Updating Your PC’s Bios Your PC’s Bios Technical Characteristics Technical Characteristics Other Services International Warranty Declaration of Conformity Regulatory Information FCC for USA only Safety Warning for the USA and CanadaHinweis für Deutschland Geräuschemission Part 68 FCC Compliance Statement USA Telecom Regulatory Statements PAN European Regulatory Note Industry of Canada Notice NEW Zealand Telecom Warnings Recycling your PC Recycling your PC General HP Hardware Warranty Proof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited Warranty HP Software License Agreement HP Software License Agreement HP Software License Agreement HP Year 2000 Warranty International Warranty North & Latin America Asia Pacific HP Customer Care Center Phone Numbers WWW Other Services 100 Index 102 Page Warranty Entitlement Information