Hardware Problems, Keyboard Doesn’t Work Properly | HP BrioBA410

Hardware Problems

Hardware Problems

This section provides information on how to solve problems with your keyboard, monitor, drives or modem.

WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.

To avoid electrical shock and harm to your eyes by laser light, do not open the laser module of the CD-ROM. The laser module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD- ROM for power requirements and wavelength. This PC is a class 1 laser product.

The Keyboard Doesn’t Work Properly

Have you checked that...

The keyboard cable is correctly connected	Ö
The keyboard is clean and no keys are stuck	Ö
down	Ö
The keyboard itself is not defective	Ö
The keyboard settings are not causing a	Ö
problem	Ö
You are using the correct driver. This driver is	Ö
provided with all Windows NT 4.0, Windows	Ö
98 and Windows 2000 preloaded systems.
For other operating systems, refer to your
operating system’s documentation.
You are using the latest BIOS for your PC	Ö
You didn’t spill anything on the keyboard	Ö

How

Plug the cable into the correct connector on the back of the HP Brio. Color coding is used for easy matching.

Check all keys are at the same height, and none are stuck

Either replace the keyboard by a known working unit or try the keyboard with another HP Brio

Select Settings Ö Control Panel Ö Keyboard from the Start menu to view your keyboard settings

Download the latest driver from HP’s Web at:

www.hp.com/go/briosupport

Download the latest BIOS and instructions for its installation from HP’s Web at:

www.hp.com/go/briosupport

Clean the keyboard with a damp cloth. Do not wet it.

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HP BrioBA410 Hardware Problems, Keyboard Doesn’t Work Properly, Check all keys are at the same height, and none are stuck

Contents

Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and Support Choosing a Comfortable Workspace Important Safety Information Information on the HP Brio Support Web Site HP Brio Information RoadmapHP Brio Guide Your PC’s Online HP Brio Center Important Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and Monitor Connecting Devices to Your HP Brio PC Black USB is supported Connecting Other EquipmentTurquoise Light blue For Windows 98 Users Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem Checking Settings for the 56K V90 Internal PCI Modem Preparing Your Work Environment Comfort and Safety Checklist Overall Your Work Posture Comfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up Windows Stopping Your HP Brio Waking Your HP Brio from a Sleep State Recycle bin stores files temporarily before they are deleted Your PC’s Desktop HP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PC Try this first Fix a Problem Finding Information on the Web Using Your SoftwareSecuring Your HP Brio What to Do First If You Have a Problem Either What to Do First My HP Brio Doesn’t Start Properly HP Brio Doesn’t Power On PC Hangs and Emits Beeps During Startup Power-On Self Test Detects an Error PC Freezes All of a Sudden My HP Brio Isn’t Working Properly My PC Has Become Slow What Kind of Problem Is It?Is My Problem Hardware or Software Related? Can’t Shut Down My PC Download the latest driver from HP’s Web at Hardware ProblemsKeyboard Doesn’t Work Properly Check all keys are at the same height, and none are stuck System’s documentation ResolutionMonitor Doesn’t Work Properly Compatible with your monitor Program Hard disk drive has been detected There’s a Problem with the Hard DiskAsk for a replacement hard drive Disk is not damaged in some way Drive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD Drive CD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD Video Printer is on There is paper in the printer This setting should be AutoCorrect printer driver is installed Printer Doesn’t Work Internal devices Newly Installed Device Is Not RecognizedModem Doesn’t Work Expansion cards Power Light Is On But My Software Won’t Run Software ProblemsDate and Time are Wrong Can configure the keyboard Problems Using the Euro SymbolSupport this feature Symbol New Add-On Sound Card Does Not Work My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD No Sound When Running Applications PC Hangs While Recording There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds Audio Input From Microphone Too Low Memory Test Error My HP Brio Detects an Error at StartupPC’s memory modules are installed correctly Keyboard is working Keyboard port is working Keyboard Test ErrorSwitch off the PC Keyboard cable is correctly connected Ö Floppy drive is working Floppy Drive Test ErrorDrive is correctly configured in the PC’s Close the PC then switch it on and check it works Check the drive is enabled and the correct type is selected Hard Disk, DVD or CD-ROM Drive Test ErrorHard disk, DVD or CD-ROM drive is working Cmos Test Error Turn on or restart the PC Serial or Parallel Port Test ErrorOther Configuration Problems Or forgotten to switch it on Need More Help? FAQs What Is e-DiagTools For? HP Hardware Diagnostics e-DiagToolsHow Do I Run e-DiagTools? HP Brio Assist CD-ROM Drivers & Utilities Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROM Running HP e-DiagTools Manually Reinstalling Drivers Information on Your Warranty and Customer Care Centers Support and Information Services Support and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You Start To Replace the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Remove the Main Cover Accessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply Unit To Replace the Power Supply To Remove the Side Panel Removing and Replacing the Side PanelTo Replace the Side Panel To Remove the Front Panel Removing and Replacing the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay Drive Installing a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the Battery Replacing the Battery Technical Information Your PC’s Bios Entering the Setup Program HP Setup ProgramSetup Program Menus Setting System Defaults Clearing Cmos Using the Setup Program Clearing Your PC’s Cmos Bios SettingsManually Clearing Cmos and Passwords Cmos Switch Updating Your PC’s Bios Your PC’s Bios Technical Characteristics Technical Characteristics Other Services International Warranty Declaration of Conformity Regulatory Information FCC for USA only Safety Warning for the USA and CanadaHinweis für Deutschland Geräuschemission Part 68 FCC Compliance Statement USA Telecom Regulatory Statements PAN European Regulatory Note Industry of Canada Notice NEW Zealand Telecom Warnings Recycling your PC Recycling your PC General HP Hardware Warranty Proof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited Warranty HP Software License Agreement HP Software License Agreement HP Software License Agreement HP Year 2000 Warranty International Warranty North & Latin America Asia Pacific HP Customer Care Center Phone Numbers WWW Other Services 100 Index 102 Page Warranty Entitlement Information