DVD Drive Doesn’t Play DVD Video | HP BrioBA410 instruction

Hardware Problems

The DVD Drive Doesn’t Play DVD Video

Have you checked that...

The DVD disc you are trying to play and your DVD drive have the same regional code setting. Your DVD drive’s regional code setting is set by the first DVD disc you insert in the drive. After several uses the regional drive becomes fixed and cannot subsequently be changed.

You have either a hardware or a software MPEG decoder installed on your system

Your PC’s hardware and software configuration supports the playing of DVDs. The following configuration is recommended:

•At least an Intel Celeron processor with a minimum clock speed of 400 MHz.

•64MB of memory (Windows 2000, Windows 98)

•Display settings of 800 x 600 pixels, High Color (16-bit).

You are using the latest drivers. These can be downloaded from the HP Brio support Web site at: www.hp.com/go/briosupport.

You are not trying to play DVD video under Windows NT 4.0. DVD video is not supported by this operating system.

You have enabled DMA mode on the Secondary IDE channel in the Setup program, accessed by pressing F2 during startup.

For more information on using and troubleshooting DVD, refer to the PC’s online HP Brio Center

The CD-ROM, CD-RW or DVD Drive Doesn’t Open

What to Do...

1If you have difficulty removing a disc from the drive (during a power failure for example), you can use the manual eject button.

With a thin, solid rod, such as the end of a paper clip, push the drive’s manual eject button

2The drive door will be released, opening slightly. Carefully pull it open fully and retrieve the disc.

3To close the drive door, push it gently closed without forcing it. The drive door may not close completely until it is fully functional (for example, when the power comes back on).

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HP BrioBA410 manual DVD Drive Doesn’t Play DVD Video, CD-ROM, CD-RW or DVD Drive Doesn’t Open

Contents

Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Regulatory, Warranty and Support Technical Information Important Safety Information Choosing a Comfortable Workspace HP Brio Information Roadmap HP Brio GuideYour PC’s Online HP Brio Center Information on the HP Brio Support Web Site Important Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Number may vary Connecting Devices to Your HP Brio PC Connecting Other Equipment TurquoiseLight blue Black USB is supported Setting the Country for Your Modem Checking Settings for the 56K V90 External USB ModemChecking Settings for the 56K V90 Internal PCI Modem For Windows 98 Users Comfort and Safety Checklist Preparing Your Work Environment Your Work Posture Overall Comfort and Safety Checklist Getting Started with Your HP Brio Setting Up Windows Starting Your HP Brio Waking Your HP Brio from a Sleep State Stopping Your HP Brio Your PC’s Desktop Recycle bin stores files temporarily before they are deleted HP Brio Center-Your Desktop Assistant Using Your HP Brio PC Windows Tour Fix a Problem Try this first Using Your Software Finding Information on the WebSecuring Your HP Brio If You Have a Problem What to Do First What to Do First Either HP Brio Doesn’t Power On My HP Brio Doesn’t Start Properly Power-On Self Test Detects an Error PC Hangs and Emits Beeps During Startup My HP Brio Isn’t Working Properly PC Freezes All of a Sudden What Kind of Problem Is It? Is My Problem Hardware or Software Related?Can’t Shut Down My PC My PC Has Become Slow Hardware Problems Keyboard Doesn’t Work ProperlyCheck all keys are at the same height, and none are stuck Download the latest driver from HP’s Web at Resolution Monitor Doesn’t Work ProperlyCompatible with your monitor System’s documentation There’s a Problem with the Hard Disk Ask for a replacement hard driveDisk is not damaged in some way Program Hard disk drive has been detected Drive’s power and data cables are correctly connected There’s a Problem with the CD-ROM, CD-RW or DVD Drive Advanced Troubleshooting How DVD Drive Doesn’t Play DVD Video CD-ROM, CD-RW or DVD Drive Doesn’t Open This setting should be Auto Correct printer driver is installedPrinter Doesn’t Work Printer is on There is paper in the printer Newly Installed Device Is Not Recognized Modem Doesn’t WorkExpansion cards Internal devices Software Problems Power Light Is On But My Software Won’t RunDate and Time are Wrong Problems Using the Euro Symbol Support this featureSymbol Can configure the keyboard My HP Brio Has an Audio Sound Problem No Sound When Playing a Multimedia or Audio CDNo Sound When Running Applications New Add-On Sound Card Does Not Work There Is a Humming Noise No Output From 8 or 16 Bit Digitized SoundsAudio Input From Microphone Too Low PC Hangs While Recording My HP Brio Detects an Error at Startup Memory Test ErrorPC’s memory modules are installed correctly Keyboard Test Error Switch off the PCKeyboard cable is correctly connected Ö Keyboard is working Keyboard port is working Floppy Drive Test Error Drive is correctly configured in the PC’sClose the PC then switch it on and check it works Floppy drive is working Hard Disk, DVD or CD-ROM Drive Test Error Check the drive is enabled and the correct type is selectedHard disk, DVD or CD-ROM drive is working Cmos Test Error Serial or Parallel Port Test Error Other Configuration ProblemsOr forgotten to switch it on Turn on or restart the PC FAQs Need More Help? HP Hardware Diagnostics e-DiagTools What Is e-DiagTools For?How Do I Run e-DiagTools? Using the HP Brio Assist CD-ROMs HP Brio Assist CD-ROM System RecoveryHP Brio Assist CD-ROM HP Brio Assist CD-ROM Drivers & Utilities Manually Reinstalling Drivers Running HP e-DiagTools Support and Information Services Information on Your Warranty and Customer Care Centers Support and Information Services Upgrading and Replacing HP Brio Hardware Important Before You Start Inside the Computer Accessing Internal Components Removing and Replacing the Main CoverTo Remove the Main Cover To Replace the Main Cover Accessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power Supply To Replace the Power Supply Removing and Replacing the Side Panel To Remove the Side PanelTo Replace the Side Panel Removing and Replacing the Front Panel To Remove the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Replacing the Battery Position of battery Replacing the Battery Your PC’s Bios Technical Information HP Setup Program Entering the Setup ProgramSetup Program Menus Setting System Defaults Clearing Your PC’s Cmos Bios Settings Clearing Cmos Using the Setup ProgramManually Clearing Cmos and Passwords Switch Cmos Your PC’s Bios Updating Your PC’s Bios Technical Characteristics Technical Characteristics International Warranty Other Services Regulatory Information Declaration of Conformity Safety Warning for the USA and Canada FCC for USA onlyHinweis für Deutschland Geräuschemission Telecom Regulatory Statements Part 68 FCC Compliance Statement USA Industry of Canada Notice PAN European Regulatory Note NEW Zealand Telecom Warnings Recycling your PC Recycling your PC HP Hardware Warranty General Proof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software Limited Warranty HP Software HP Software License Agreement HP Software License Agreement HP Software License Agreement International Warranty HP Year 2000 Warranty HP Customer Care Center Phone Numbers North & Latin America Asia Pacific Other Services WWW 100 Index 102 Page Warranty Entitlement Information