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Support and Information Services
Support and Information Services
You can learn more about HP service and support from the support Web site: www.hp.com/go/briosupport.
Information on Your Warranty and Customer Care Centers
Details about the warranty that comes with your HP Brio PC and how to contact HP Customer Care Centers are available on page 86 and page 98 respectively.
Collecting Information on Your PC Before Contacting HP Support
Take a piece of paper and note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently:
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| PC Description |
Model number | See label on the right side of your PC. | ||
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Serial number | See label on the right side of your PC. | ||
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RAM |
| • | The amount of RAM is displayed on the Summary Screen, accessed by pressing |
• | Number of megabytes installed |
| Esc during |
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| Question or Problem | |
Write down a brief description of the problem |
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Frequency | How often has the problem occurred? | ||
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Run OK? | How long has the PC been running normally? | ||
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Recent changes to the PC | Have there been any recent changes made to the PC? | ||
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Any | Run | ||
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| Hardware |
Which BIOS version is used? | The BIOS version is displayed on the Summary Screen, accessed by pressing Esc | ||
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Any BIOS parameter changes? | Did the problem occur after changes were made to the BIOS using the Setup | ||
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| Operating System |
Are you using the original operating system | What is the operating system version? | ||
software that came preloaded on your PC? |
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If no, what is the operating system version? | Select Settings ➪ Control Panel from the Start menu, then click on the System | ||
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| icon. The operating system version is displayed under System. | |
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Any operating | Please note down exact text of error message. | ||
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Any errors during boot | Any POST errors will be displayed on your monitor screen or signalled by beep | ||
This test checks all installed components. | codes. If you hear any beep codes, you should count them. | ||
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