HP BrioBA410 manual Other Services, Www

Other Services

Other Services

The table below summarizes the services and support available from HP or authorized resellers.

Service	Covers	Period Covered	Response Time	Fee	When	Purchase
					Available	From
HP	Parts and labor for HP	Variable	Variable	Variable	Within 90 days	HP Authorized
	products.				of delivery.	Reseller.
SupportPack
HP Support	CD-ROM containing:	Released quarterly.	N/A	Annual	Anytime.	HP.
	Product Manuals, Technical			subscription.
Assistant	Information and Product
	features.
	Technical information,	Anytime.	24-hour access.	No charge.	Anytime.	HP BBS,
Electronic	drivers, utilities, tools and					WWW,
	diagnostics.					CompuServe,
Services
						America
						Online.
Technical	Basic assistance for system	First year (3-years	Business hours.	No charge.	At time of	HP.
	setup, configuration,	for hardware failure			delivery.
Phone
	start-up and hardware	diagnosis).
Support
	diagnosis.
Lifeline	Basic assistance for system	After first year.	Business hours.	Per- call fee,	Anytime after	HP.
Phone	setup, configuration and			no time limit.	first year.
Support	start-up.
HP Network	Advanced remote technical	Annual contract.	Business hours:	Annual fee, or	Anytime.	HP Authorized
	support for multi-vendor		24-hour/ 7-day	minimum fee		Reseller.
Phone-in
	networked environments.		service also	per incident.
Support
			available.
Service	Technical Support.	Customer defined.	As required.	Annual fee, or	Anytime.	Reseller.
				fee per
Contracts
				incident.

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