HP BrioBA410 Hard Disk, DVD or CD-ROMDrive Test Error

My HP Brio Detects an Error at Startup

Hard Disk, DVD or CD-ROM Drive Test Error

Have you checked that...

You have not received a S.M.A.R.T. alert from the HP Brio Management Agent indicating that your hard disk drive is defective

The drive is correctly configured in the PC’s Setup program

The hard disk, DVD or CD-ROM drive is working

You are using the latest BIOS for your PC

How

ÖImportant: Carry out an immediate data backup, then contact your local Customer Care Center (refer to page 98)

Ö1 Switch the PC OFF then ON.

2 When the message Press F2 to Enter Setup appears, press the F2 key.

3 Check the drive is enabled and the correct type is selected.

ÖRun e-DiagTools from the HP Brio Assist CD-ROM (Drivers & Utilities) to test your hard drive. To test your DVD or CD-ROM drive, run e-DiagTools from the Utility Partition on your hard drive. Refer to page 42.

ÖDownload the latest BIOS and instructions for its installation from HP’s Web at:

www.hp.com/go/briosupport

Advanced Troubleshooting

Have you checked that...

The drive cables are correctly connected

The drive cable is working

The drive itself has not failed

Ö

Ö

Ö

How

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49).

3Check the drive’s power and data cables are correctly connected (refer to page 57 and page 60).

4Close the PC then switch it on and check it works.

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49).

3Replace the drive cable by a known working cable from the same model of PC, if possible.

4Close the PC then switch it on and check it works.

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49).

3Replace the drive by a known working drive from the same model of PC, if possible. Refer to chapter 4.

4Close the PC then switch it on and check it works.

Refer to the section starting on page 23 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider

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Contents

Brio BA410 www.hp.com/go/briosupport Page Table of Contents Setting Up Your HP Brio Getting Started with Your HP Brio If You Have a Problem Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and Support Important Safety Information Choosing a Comfortable Workspace WARNING HP Brio Information Roadmap HP Brio Guide Your PC’s Online HP Brio Center Information on the HP Brio Support Web Site HP Brio Assist CD-ROMs Notice Important Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Connecting Devices to Your HP Brio PC Connecting Other Equipment Setting the Country for Your Modem Checking Settings for the 56K V90 External USB Modem Checking Settings for the 56K V90 Internal PCI Modem For Windows 98 Users For Windows 2000 and Windows NT 4.0 Users Comfort and Safety Checklist Preparing Your Work Environment Your Work Posture Overall Page Getting Started with Your HP Brio Starting Your HP Brio Setting Up Windows Waking Your HP Brio from a Sleep State Stopping Your HP Brio Your PC’s Desktop HP Brio Center-YourDesktop Assistant Using Your HP Brio PC Fix a Problem Using Your Software Finding Information on the Web Securing Your HP Brio If You Have a Problem What to Do First Either ÖNo My HP Brio Doesn’t Start Properly The HP Brio Doesn’t Power On The PC Hangs and Emits Beeps During Startup You Get a “non-systemdisk” or ”operating system not found” Message The Power-OnSelf Test Detects an Error My HP Brio Isn’t Working Properly The PC Freezes All of a Sudden I Can’t Shut Down My PC My PC Has Become Slow What Kind of Problem Is It Is My Problem Hardware or Software Related Hardware Problems The Keyboard Doesn’t Work Properly The Monitor Doesn’t Work Properly There’s a Problem with the Hard Disk There’s a Problem with the Floppy Drive There’s a Problem with the CD-ROM, CD-RWor DVD Drive The DVD Drive Doesn’t Play DVD Video The CD-ROM, CD-RWor DVD Drive Doesn’t Open The Printer Doesn’t Work A Newly Installed Device Is Not Recognized The Modem Doesn’t Work Software Problems The Power Light Is On But My Software Won’t Run The Date and Time are Wrong You Get the Message “Some necessary system files are corrupted” Problems Using the Euro Symbol My HP Brio Has an Audio (Sound) Problem No Sound When Running Applications No Sound When Playing a Multimedia or Audio CD A New Add-OnSound Card Does Not Work There Is a Humming Noise The PC Hangs While Recording No Output From 8 or 16 Bit Digitized Sounds Audio Input From Microphone Too Low My HP Brio Detects an Error at Startup Memory Test Error Keyboard Test Error Floppy Drive Test Error Hard Disk, DVD or CD-ROMDrive Test Error CMOS Test Error Serial or Parallel Port Test Error Other Configuration Problems FAQs Need More Help HP Hardware Diagnostics (e-DiagTools) What Is e-DiagToolsFor How Do I Run e-DiagTools HP Brio Assist CD-ROM HP Brio Assist CD-ROM- System Recovery HP Brio Assist CD-ROM- Drivers & Utilities Using the HP Brio Assist CD-ROMs Performing a Full System Recovery or Alternative OS Installation Manually Reinstalling Drivers Running HP e-DiagTools Support and Information Services Collecting Information on Your PC Before Contacting HP Support Page Upgrading and Replacing HP Brio Hardware Important - Before You Start Inside the Computer Accessing Internal Components Removing and Replacing the Main Cover To Remove the Main Cover To Replace the Main Cover Page Removing and Replacing the Power Supply Unit To Remove the Power Supply To Replace the Power Supply Removing and Replacing the Side Panel To Remove the Side Panel To Replace the Side Panel Removing and Replacing the Front Panel To Remove the Front Panel To Replace the Front Panel Replacing the System Board Page Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Page Installing an Expansion Bay Drive Replacing a CD-ROMor DVD Drive in the Top Bay Installing a Drive in the Lower Expansion Bay CD SLAVE CD Master Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Page Replacing the Battery Page Technical Information HP Setup Program Entering the Setup Program Setup Program Menus Setting System Defaults Clearing Your PC’s CMOS (BIOS) Settings Clearing CMOS Using the Setup Program Manually Clearing CMOS and Passwords Page Your PC’s BIOS Updating Your PC’s BIOS Technical Characteristics Page Regulatory, Warranty and Support Regulatory Information FCC (for USA only) Notice for Canada Safety Warning for the USA and Canada Notice for the Netherlands Hinweis für Deutschland: Geräuschemission Notice for Japan Notice for Korea TELECOM REGULATORY STATEMENTS PART 68 FCC Compliance Statement (USA) Industry of Canada Notice PAN European Regulatory Note NEW ZEALAND TELECOM WARNINGS Recycling your PC HP Hardware Warranty General Proof of Purchase and Warranty Period Exclusions Limitation of Implied Warranties Exclusive Remedy HP Hardware Warranty Options Warranty Entitlement Descriptions 3-YearLimited Hardware Warranty: HP Validation and Service Options Obtaining Warranty Service HP Telephone Support Services Obtaining On-SiteService Obtaining Free Parts Exchange Service Obtaining Return for Repair Service Obtaining Product Return Service HP Software Limited Warranty HP Software Other Software (if supplied) Operating System (if supplied) HP Service Procedures HP Software License Agreement Page International Warranty HP Year 2000 Warranty YEAR 2000 WARRANTY FOR HP PRODUCTS DISCLAIMER FOR NON-HPPRODUCTS HP Customer Care Center Phone Numbers North & Latin America Asia Pacific Europe, Middle East & Africa Other Services Page Page Page Page Warranty Entitlement Information