Useful Information

Troubleshooting

General use

Problem

Cause/solution

The unit does not work.

LMake sure the battery is installed correctly and fully

 

charged (page 12).

 

LCheck the connections (page 10).

 

LUnplug the base unit’s AC adaptor to reset the unit.

 

Reconnect the adaptor and try again.

 

LThe handset has not been registered to the base unit.

 

Register the handset (page 42).

 

 

I cannot hear a dial tone.

LConfirm the telephone line cord is properly connected

 

(page 10).

 

LDisconnect the unit from the telephone line and connect

 

a known working telephone. If the working telephone

 

operates properly, contact our service personnel to

 

have the unit repaired. If the working telephone does

 

not operate properly, contact your telephone company.

 

 

Programmable settings

 

Problem

Cause/solution

I cannot program items.

LWhile another user is listening to messages or the

 

answering system is answering a call, you cannot

 

program items. Try again later.

 

 

While programming, the

LA call is being received. Answer the call and start again

handset starts to ring.

after hanging up.

 

 

Battery recharge

 

Problem

Cause/solution

I charged the battery fully,

LClean the charge contacts and charge again (page 13).

but 7continues to

LThe battery may need to be replaced with a new one

flash, or 8is

(page 12).

displayed.

 

 

 

The handset display is

LConfirm that the battery is properly installed.

blank.

LFully charge the battery (page 12).

 

 

46For assistance, please visit http://www.panasonic.com/phonehelp

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Panasonic KX-TG2631 Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution