Useful Information

 

 

Problem

Cause/solution

The 2nd caller’s

LIn order to use Caller ID, Call Waiting, or Call Waiting

information is not

Caller ID (CWID), you must first contact your telephone

displayed during an

company and subscribe to the desired service.

outside call.

After subscribing, you may need to contact your

 

telephone company again to activate this specific

 

service, even if you already subscribed to both Caller ID

 

and Call Waiting with Caller ID services (CWID).

 

 

Answering system

 

 

 

Problem

Cause/solution

I cannot listen to

LA touch tone phone is required for remote operation.

messages from a remote

LEnter the remote code correctly (page 37).

location.

LThe answering system is off. Turn it on (page 38).

 

 

The unit does not record

LThe recording time is set to “Greeting only”. Select

new messages.

a different setting (page 39).

 

LThe message memory is full. Erase unnecessary

 

messages (page 35).

 

LIf you subscribe to the Voice Mail service, messages

 

are recorded by the telephone company not your

 

telephone (page 39).

 

 

I cannot operate the

LSomeone is operating the answering system.

answering system.

LIf someone is talking on a conference call, you cannot

 

operate the answering system. Try again later.*1

The message indicator

LNew messages have been recorded. Listen to the new

on the handset flashes.

messages (page 35).

 

 

*1 KX-TG2632

For assistance, please visit http://www.panasonic.com/phonehelp

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Panasonic KX-TG2631 operating instructions Answering system Problem Cause/solution