Manuals / Panasonic / Communications / Telephone

Panasonic KX-TG4381AL Troubleshooting, Useful Information, General use, Problem, Cause/solution

Models: KX-TG4381AL

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Troubleshooting

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly
	(page 13).
	L Fully charge the batteries (page 14).
	L Check the connections (page 12).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 46).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line
	cord is not connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the
	wall socket directly. If the unit operates
	properly, check the splitter.
	L Disconnect the base unit from the telephone
	line and connect the line to a known working
	telephone. If the working telephone operates
	properly, contact our service personnel to
	have the unit repaired. If the working
	telephone does not operate properly, contact
	your service provider/telephone company.
The indicator on the handset	L New messages have been recorded. Listen to
flashes slowly.	the new messages (page 32).*1
	L New voice mail messages have been
	recorded. Listen to the new voice mail
	messages (page 36).
*1 KX-TG4391/KX-TG4392/KX-TG4393/KX-TG4394

Programmable settings

Problem	Cause/solution
While programming, the	L A call is being received. Answer the call and
handset starts to ring.	start again after hanging up.

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Panasonic KX-TG4381AL Troubleshooting, Useful Information, General use, Problem, Cause/solution, Programmable settings

Contents

Model No. KX-TG4382AL Operating InstructionsModel No. KX-TG4381AL Model No. KX-TG4391ALIntroduction Caller ID ServiceVoice Mail Service PreparationIntroduction Product informationNotable differences between the models Thank you for purchasing a Panasonic digital cordless phoneModel No Feature differencesIntroduction Answering systemReplacement battery information Accessory informationSupplied accessories AccessoryInstallation For your safetyPower connection Operating safeguardsBattery General noticeInstallation and relocation IntroductionIntroduction Important safety instructionsFor best performance SAVE THESE INSTRUCTIONSIntroduction Routine careNotice for product disposal, transfer, or return Preparation ControlsBase unit F GREETING CHECK G VOL. Volume up V VOL. Volume down 7 Repeat 8 SkipUsing the navigator key HandsetJ Receiver K Display L OFF M Navigator key /V// ? Volume /V PreparationCharger DisplayConnections During a power failureBattery installation and replacement PreparationBattery icon Battery chargeBattery level PreparationHeadset optional Symbols used in these operating instructionsSetting up the unit before use Date and timeMaking/Answering Calls Making callsAnswering calls Using the speakerphoneAdjusting the handset ringer volume Useful features during a callHold Making/Answering CallsHandset clarity booster MuteRecall Call shareFinding and calling a phonebook entry PhonebookAdding entries PhonebookChain dial Editing entriesErasing entries PhonebookProgramming Programmable settingsProgramming by scrolling through the display menus 1 MENUSub-menu ProgrammingMain menu Sub-menuFeature Programming using the direct commandsFeature Setting codeSetting code FeatureFeature FeatureAlarm Special instructions for programmable settingsNight mode Setting the start and end timeCustomer support Programming2 OFF Caller ID Service Using Caller ID serviceCaller ID features Call waiting and Caller ID compatibleStoring your area code Caller listViewing the caller list and calling back Caller ID ServiceErasing all caller information Editing a caller’s phone number before calling backErasing selected caller information Storing caller information into the phonebookGreeting message Answering systemTurning the answering system on/off Memory capacityRecording your greeting message Listening to messages using the base unitUsing a pre-recorded greeting message Playing back the greeting messageCalling back Caller ID subscribers only Listening to messages using the handsetVoice guidance Operating the answering systemRemote commands Remote access codeUsing the answering system remotely Remote operationSkipping the greeting message to leave a message Answering system settingsTurning on the answering system remotely Number of rings before the unit answers callsCaller’s recording time Message alertAnswering System Voice Mail Service Voice mail serviceStoring the voice mail VM access number Listening to voice mail messagesMaking an intercom call IntercomTransferring calls, conference calls Answering an intercom callKX-TG4382/KX-TG4392 Press the right soft key KX-TG4393/KX-TG4394 Handset locatorIntercom/Locator 4 To complete the transfer Press OFFBase unit Wall mountingUseful Information Wall mount template for the base unitUseful Information Belt clipCharger A A BUseful Information Error messagesCause/solution Display messageCause/solution TroubleshootingProblem Programmable settingsCause/solution Battery rechargeProblem ProblemProblem ProblemCause/solution Cause/solutionProblem Cause/solutionUseful Information Useful Information ProblemCause/solution RegistrationUseful Information ProblemCause/solution Liquid damageInstructions to customer InstallationUseful Information Service difficulties Useful InformationMass Weight SpecificationsDimensions Power consumptionIndex IndexAttach your purchase receipt here PNQX1238ZA CM0608PF0For your future reference Sales Department Panasonic Australia Pty. Limited